Reviews
Happy Staff
I scheduled an oil change, inadvertently showed up 24 and 1/2 hrs early! I was greeted and helped right away, no one mentioned I was too early! Got the particulars done, sat in the waiting area for the 45-60 min. wait, got a text message reminder about "tomorrow's " oil change appt! Boy was I embarrassed. Called their service scheduler to cancel that appt explained myself. Everybody I talked to on duty were friendly, helpful and courteous. This is the company I always want to work with. Rabeccah Crandell
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello there, we appreciate you taking the time to leave us this feedback. We hope to see you soon!
Jeep Wrangler serviced
Came in for a recall fix and oil change. Everything was done well and finished at estimated time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Fantastic, best experience I have had in a long time.
I am a busy professional who has limited time to be in the dealership. John and Josh expedited all engagement electronically (email, text, online) and we left Lithia within 25 minutes with our brand new Ram ProMaster. Very happy with the customer service. Thank you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you for your kind words and this wonderful review! We sincerely value your business and look forward to your next visit!
Friendly
Easy to work with, Sara was great, answered my questions and understood the issues with my truck, offered options and recommendations to help with the repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, your wonderful feedback and rating mean a lot to us. Thank you, and have a fantastic day!
Oil change, tire rotation
Compared with the same service at Tacoma Dodge, the wait time was rather lengthy.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We're glad everything was completed to your satisfaction. If there's anything further we can do for you, we are happy to help!
Amazing
Julie is a wonderful advisor she works so hard!!!! I hope she gets more compliments because she really needs it!!!! She needs a raise!!! Thanks
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! If you have any further questions, please don't hesitate to reach out!
Great Service
I took my Jeep in for a recall and in the process decided that I wanted an oil change. My service advisor, Shad was very accommodating and fit me in to have that done, as well. He stayed in constant communication with me to update me on the progress. I truly appreciate the personalized service I received.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Our staff is committed to providing each of our clients with the best automotive experience! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
Easiest new car purchase ever!
We have been coming to this dealership for service. They honored an "oil change special" that was really part of a different dealership's purchase deal for YEARS. We then came here to look at a new Ram. Our sales rep was easy-going and communicated well. We felt we got a deal we could not have gotten anywhere else. I'd recommend Lithia of Spokane to anyone!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, thank you for the wonderful star rating! If there is anything else that we may do for you, please do not hesitate to reach out! Thank you, and have a fantastic day!
Quick oil change
Brought my 2018 Jeep Renegade in for service, I was in and out in 30 minutes. Quick and easy. Thank you! I will be back again!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, reviews like this give us motivation and help us ensure we provide high-quality care. If you have any further questions, please don't hesitate to reach out!
Ram 2500 Service
It was and easy in, easy out experience. Oil and fuel filter service with rear bumper replacement. I was surprised how quickly they finished the job. One of the salesmen knew I was in for service but still spent time answering a few questions. Purchased 5 vehicles at this dealership and will keep coming back!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're glad to hear you enjoyed your visit. Thanks again for taking the time to leave us this information about your recent visit. Take care!