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Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

(1,671 reviews)
Visit Lithia Chrysler Dodge Jeep RAM Fiat of Spokane
Sales hours: 10:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday 10:00am–5:00pm Closed
2021 state dealer award
View 4 awards
2021 state dealer award 2018 state dealer award
2021 consumer dealer award 2018 consumer dealer award
New (877) 712-6181 (877) 712-6181
Used (877) 797-2926 (877) 797-2926
Service (877) 335-4895 (877) 335-4895

Reviews

(1,671 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lithia Chrysler Dodge Jeep RAM Fiat of Spokane from DealerRater.

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Service representative Julie Winkler was TERRIFIC

I received exceptional customer service from Julie Winkler n the Service Department. She was caring and professional throughout my experience and was able to fit my car in at the last minute despite my not expecting that she / y'all could. Julie was a delight to work with and I'm very pleased with my overall experience. I would definitely recommend her others to Lithia because of her. Thank you, Chris

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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New vehicle purchase

I recently bought a new Dodge Ram 1500 at Lithia in Spokane, Wa. Their team is exceptional and very accommodating. My salesman, Greg, was thorough and professional and made the experience very enjoyable. I would recommend this dealership to anyone interested in purchasing a vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

Appointment availability was good. Staff nice and kept me up to date.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Happy Customer

Service appt. only for warranty work, previously purchased a vehicle from this dealer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2019 Ram 1500 Limited

.My best ever buying experience! Sales staff was helpfull and honrst. Iwould like to have received m0re for my trade. Jim

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Huge bill.

For the amount charged for the work and parts they could have at least vacuumed the interior of the Jeep. As far as a tune-up, what was done besides changing the sparkplugs? The brakes and airbag I understand just don't seem cost friendly to the customer. Need to look around.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Great!!

Very professional, Julie was exceptional and knowledgeable. Pleasure to deal with. Will be back. Communication was exceptional! Work done in timely manner and thoroughly. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Recall and detail job

Linda has always treated me very well. And I will always use her as my service advisor. Very friendly. I hope she gets treated and compensated for her work.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Horrible Customer Service

I called Lithia Dodge to get a price on a new Ram 3500. Talked to a salesperson named Jeff and gave him my order sheet and he said he would try and get me a price by the end of the day. One week went by and I had to call Jeff back and he apologized and said he would definitely have me a price that day. Couple more days went by and I called again and Jeff told me that their very busy and their bread and butter is on the weekends. I never received a price, I guess I was never that important!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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Efficient and honest

I went in for a recall issue and had them look at my brakes and was told I did not need brakes for at least 5000 more miles. So I will be sure to go back when it’s time for my brakes just due to the honesty the first time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.