Reviews
Keep Service and Repair
Thorough, professional, and right on time. Can't ask for more.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
oil change and recall
very friendly in and out quickly nice sitting space , everyone was nice that we talked to very clean areas even bath room , coffee to drink . very pleasant
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Jeep climate control issues
Julie Winkler was excellent in managing our repairs and working with our extended warranty. She kept in contact with us and gave regular status updates and informed us of possible costs associated with repairs.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Bought New Vehicle
No gimmicks, Price on line was honored without further mark ups. Everybody at the dealership did there job efficiently. A little bit of a wait with salesman talking with sales manager, about 10 minutes. Salesman took time to go over features and electronics, U connect system and explained how it worked as well as the accessory features upon delivery of vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Good work
Customer area really can be improved. It is very sparse and can be better with more choices for reading.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I love the Saturday service availability
Superb and timely service as usual. The dealership is clean and very nice as is the service department. reasonable prices for quality service. Thank you!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Used Truck
I came to Spokane to look at a truck at another Dealer and did not go well. I had looked at the Lithia web site and remembered a couple of trucks the had looked in the my price range. First one was not for me and they had showed me another truck more money but was what I was looking for interior and exterior. The staff was very nice and we joked around some even with the final closing boss. They had all the papers filled out prior to seeing here. And yes still a lot of paper to sign.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Quick service
I went in for an oil change. My appointment was at 10:30 but I had to drop it off earlier. The service was done in an hour. Quickest service I've had here since I bought the vehicle. Although I don't think an oil change should not take an hour.
- Customer service 4.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
Trade In & Purchase New 1500 Laramie
I had a 2013 Ram 1500 Laramie in perfect condition that I traded in for a new 2017 Ram 1500 Laramie. I've been a Ford Truck guy since I started driving in 1972. In 2013 purchased a new Ram 1500 Laramie and I can't say enough good about the Ram brand and likely will never go back to Ford. This time, I shopped around at three different Ram deals and decided on Lithia of North Spokane. My sales representative was Sage Caldwell and she was simple outstanding. I like the low pressure approach since I'm a bottom line type and Sage did a good job of reading my style and adapted quickly. I'd also like to mention Emily in the finance group, she was wonderful to work with throughout that part of the transaction too. I recommend you shop Lithia of North Spokane for your next vehicle and ask for Sage Caldwell.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
in and out experience No Drama!!
great experience!! from the start to the end. Staff was friendly. Great inventory selection. Finance took under thirty minutes. Love the truck, thanks to everyone involved in the buying process.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car