Lithia Chrysler Dodge Jeep RAM Fiat of Spokane

People are always friendly. Service is good. My only complaint is that they don't offer a loaner car or even a ride when car is being serviced. The last time they did call a Lift for me and my husband and they payed one way, had to get back on our own.

Julie Winkler worked with me for several years and was always friendly and helpful. Justin Kim was awesome with sales. In general, the service department has gone down under Lithia from Barton and since Robert Johnson has left. The wait is longer, it is less personalized, and the job satisfaction is less.

I was suppose to get a courtesy car and they didn’t have one available, they were supposed to do a 5 tire rotation and only did 4

We had a great experience. Greg and the rest of the team were very helpful, knowledgeable and trustworthy. Probably the best car buying experience we have ever had.

Zach sold me my car. He was an amazing person to have to spend about 6 hours with. Very amazing guy. Joked a lot and that made it even easier to talk with him and keep conversations! Tha k you Zach keep up the amazing work!!!!!

I want to compliment Yasha Ostapenko for his assistance and great service to customers that come in to have their vehicle repaired or serviced. He was very respectful and courteous to all that I saw or heard on the phone when he spoke with them in regard to their vehicle. The dealership policy in charging full list price for parts I do not like. As a disabled Veteran I got no discount on my parts. Insurance paid nothing on my bill of over $6800. The reason for the denial was as smart as President Biden border policy.

I had a nice appointment for an oil change and when I arrive I got there I got in right away. Service people great. I also had a coupon for service.

It was great, easy, best service as they came and picked up my jeep at home, serviced it and returned to my home, loved it!

Great from start to finish. The process was smooth and they beat out the bank rate I was preapproved for. Perfect experience. Couldn't ask for more.

I wasn’t welcomed upon arrival. Wasn’t told how long the wait would approximately be. Then after the service I wasn’t even told what was causing my flat tire just simply asked for my credit card. I was charged double for the what I was quoted without explanation other than “you were told wrong”. This isn’t the first time I have had my vehicle in for service and both times it has been an awful experience. Pretty sad considering the amount of money we spent on our vehicle at that location. I will never do business here besides my oil changes since I purchased them for life with the sale of the vehicle. I also purchased a used vehicle at Lexus and they treat me like gold. I always leave feeling like I had the best experience and a clean vehicle to top it off. This service shop needs some serious customer service review because they have NONE!