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Exit5 Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)
Visit Exit5 Auto Group
Sales hours: 9:00am to 6:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–5:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–12:00pm
Sunday Closed Closed
(518) 670-4424 (518) 670-4424

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exit5 Auto Group from DealerRater.

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Bought Nissam Rogue

Good dealer I had no problems with the transaction I would buy from them again. Rudy was very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Rick, thank you for your positive review of Exit5. We wish you the best with your new Rogue. Thank you Rudy

My Experience

This was my first experience buying a car from a dealer. Both other times I purchased from a private owner. Quite honestly, I tend to be mistrustful in general and was not excited about the prospect of going through a dealer to purchase a car. I had spoken to many dealers, but in the end Exit5 was the one I had a good experience with, and the one I chose to purchase from. Here's why. What stood out to me about Exit5 Auto was Rudy, one of the partners. He took my first call at about 8pm on a weekday evening sitting at his kitchen table which immediately impressed me. This began a series of outstanding communications. Rudy's communication style is polite, friendly, and open. He is very professional but also engaging. He stayed true to his word, was very knowledgable, and genuinely helpful. He gave thorough answers to my questions and went above and beyond to help me find the car I wanted. He helped create a really great experience. I continued to be impressed by other things as well. I was able to: test drive the car, make suggestions on repairs, make my own choices, negotiate, and bring my own mechanic to look the car over (including putting it up on their lift). Also, even though for some reason the floor mats were missing, Rudy provided me with some as soon as I mentioned it, which I picked up a few days later. I am very pleased with the car that I purchased and would recommend this dealership to others. Of all the good things about this experience, I appreciate most Rudy's consistent and excellent follow up communication. I both particularly recommend Rudy and commend him for a job well done.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kaitlin, I can't thank you enough for the positive review. It was a pleasure having the opportunity to help you in search for a replacement car. I hope you enjoy your new Mazda for many years to come. Thank you Rudy

Excellent service!

My old minivan broke down a couple weeks ago. That day I started looking for a new car that was affordable and had good gas mileage. Exit 5 auto group is right down the road so I decided to check it out. They had a great selection with many different options. I was greeted by salesman Rudy Caiazza. He was extremely friendly and very willing to answer any of my questions and let me see a beautiful 2011 Toyota Prius they had. I loved the car and they were selling it for a great price. I bought it within the next couple days. They made the process very easy and offered lots of great services. I highly recommend them! They are fast, enthusiastic, knowledgeable, and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kennedy, thank you for your kind review. I am glad we were able to find you the perfect car. We hope to you in service for your oil changes. Thank you Rudy

Great service!!

My old minivan broke down a couple weeks ago. That day I started looking for a new car that was affordable and had good gas mileage. Exit 5 auto group is right down the road so I decided to check it out. They had a great selection with many different options. I was greeted by salesman Rudy Caiazza. He was extremely friendly and very willing to answer any of my questions and let me see a beautiful 2011 Prius they had. I loved the car and they were selling it for a great price. I bought it within the next couple days. They made the process very easy and offered lots of great services. I highly recommend them! They are fast, enthusiastic, knowledgeable, and friendly.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Kennedy, thank you for your kind review. I am glad we were able to find you the right car at the right price. I hope you get lots of use out of it and look forward to seeing you when you come back for your oil changes. Thank you Rudy

Great Dealership to work with!

We just bought a car from this dealership and are very pleased with the service and help that we received from Rudy. We were out of state purchasers and were a little apprehensive about buying sight unseen, but Rudy made himself available to us at all times with the many questions that we had. As a result, we have a beautiful Mustang Roush stage 3 convertible that we absolutely love as do our friends in the car club that we are in! We have gotten a lot of great comments on the car. Highly recommend this dealership! Would definitely buy another vehicle from them! Thanks again, Tom from Michigan

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Tom, thank you for your positive review of Exit5. We are super excited that you and the Mrs. are happy with your purchase. If you ever need anything please feel free to reach out to me. Thank you Rudy

Love this dealership!!!

I purchased my 2011 Chevy Tahoe from these guys. The buying experience was fantastic. They were fast about getting me into the vehicle i have wanted. Its super clean, inside and out. Drives like a dream. I would highly recommend them to anyone looking for a vehicle. They have followed up with me twice since purchasing to make sure everything is how i like it!!! A+++++ Dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Don,thank you for your positive review of Exit5. We are glad you like your Tahoe so much. We look forward to assisting you with all your automotive needs in the feature. Thank you Rudy

Easiest sale ever!

Exit 5 is in my backyard almost literally- it wasn't hard to notice the clean inventory on his lot every day I drove by. I found my Equinox here after a short search and Rudy was kind enough to not only give me a great deal but make the process so easy. I highly recommend Rudy, his team and the quality used cars here at Exit 5 Auto Sales!! Thank you Rudy for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jeanne, Thank you for your kind review. I am so glad we had the right Equinox for you and look forward to building a great working relationship with you and your entire family. Thank you Rudy

Fantastic from start to finish!

I was looking for a reasonably priced used car and found exactly what I wanted. I dealt with Rudy and he could not have been more accommodating. The car was immaculate and ready for pick up the day it was promised. It was literally one if the smoothest transactions I've ever had. I received a phone call a few days later from Rudy checking on the car and making sure I was still happy and all was well. Nice touch! And certainly not common anymore.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Michelle, thank you for your positive review of Exit5. We hope you enjoy your new Scion. Thank you Rudy

Pleasant place to do business

In searching online for another small, used SUV and not being able to decide what I really wanted, I noticed a RAV4 at Exit5 Auto and on a whim went to see it. I found a lot full of diverse and clean selections in addition to the RAV4, a pleasant and non-pressuring salesman in Rudy C. the owner and the unexpected treat of a showroom filled with pristine classic cars for purchase. I could only marvel at the classics, but after test driving the RAV4 I knew I would be very happy with it. Rudy was patient and......informative....through the dealing process. When picking up our car a few days later, we noticed a small underbody section was bent, but Rudy had a mechanic come right out and straighten it, who also hurried back in a brought out some paint to address the unintended and unavoidable scrape and scratching. I thought a nice touch. I didn't have to whine, beg or threaten, the matter was promptly, professionally dealt with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Frank, thank you for your kind review of Exit5 Auto. It is I who feel lucky to have met such a nice couple. The sales experience was truly enjoyable. I hope you guys get plenty of use out of your new Rav. Thank you Rudy

painless purchse

Rudy was fantastic to work with. Made it so easy to make a deal

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Heather, thank you for your positive review. I hope you enjoy the Pilot and look forward to having you as a customer. Rudy