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Exit5 Auto Group

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)
Visit Exit5 Auto Group
Sales hours: 9:00am to 5:00pm
Service hours: 9:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 9:00am–5:00pm
Tuesday 9:00am–6:00pm 9:00am–5:00pm
Wednesday 9:00am–6:00pm 9:00am–5:00pm
Thursday 9:00am–6:00pm 9:00am–5:00pm
Friday 9:00am–5:00pm 9:00am–5:00pm
Saturday 9:00am–5:00pm 9:00am–12:00pm
Sunday Closed Closed
(518) 670-4424 (518) 670-4424

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (121 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Exit5 Auto Group from DealerRater.

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I needed to help my daughter buy a bigger car...

We were throughly pleased with our buying experience at Exit 5 auto group. Rudy and staff were knowledgeable, professional , honest. No pressure to buy whatsoever. We will certainly be back for another vehicle and give praise for a quality business !

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jim and Jean, the entire staff at Exit5 would like to thank you for your kind review. We hope Hannah enjoys her new car. Thank you Rudy

Awesome service by Rudy C.

Came in a few days ago to test drive a 2014 Dodge Journey, within 36 hours we were driving it home. Rudy made the buying process simple and went above and beyond in helping me with figuring out numbers with my bank. Truly a great experience!! Will definitely be going back for our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Joe, thank you for your positive review. I was happy to help out. Hope you get a lot of use from your new Journey. Thank you Rudy

Fantastic Experience

Rudy walked me through the purchase process for buying a used Ford Fiesta. The quality of the car was fantastic and Rudy was relaxed and quick to answer my questions. I was trading in two vehicles which is a bit of a handful, but it barely slowed us down. After deciding to make the purchase, I was able to pick up the car a few days later. I had a great experience and would recommend this facility to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Nate, thank you for your kind review. I am happy that I was able to help out and take both of your cars in on trade. I hope you enjoy your new Fiesta. Rudy

Awesome

This is a great place to buy a car! They are very friendly, helpful and respectful. The entire process was easy and fun! I would recommend this place to anyone. Thasks Rudy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Pam, thank you for your review. You and Derek are awesome. I hope you enjoy your new Wrangler. Thank you Rudy

Good Experience

Found a car I wanted to look at on line. Called and spoke to Rudy. I told him I would be up this morning(02/20/17). Took a test drive and really liked the car, a 2013 Hyundai Santa Fe with low mileage. I received a good trade offer and a fair price for the car. The deal was made and I was able to pick my car up that afternoon at 4:00 pm. I couldn't find an item from my old car and called Rudy right back. He said he would look for it and call me back, which he did, twice. He also said he would look again in the morning and get back to me. Rudy went over and above trying the locate my missing item. I would recommend Exit 5 to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Big M, thank you for your positive review. We are humbled you had such a great experience at Exit5. I am glad we found your missing items. Hope top see you soon for service. Thank you Rudy

The best experience ever!

This is the best experience we've ever had in 50 years buying vehicles. Rudy is a straight shooter who is honest, caring, patient and trustworthy. NO pressure and no nonsense. The vehicles sell themselves. We searched for a used Toyota Tundra and visited dealerships in and out of the area, and got the usual harassment and runaround. This dealer offered the best price, was courteous, respectful and attentive to our desires. He went above and beyond to help us. He encouraged us to take the truck on a long drive and anywhere we wanted to try it out. We were very impressed with the staff and noticed that the building was very neat and clean. It appeared that there was a sense of pride in the dealership. We recommend them to anyone and will return for our next vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Larry and Jan, the team at Exit5 is very appreciative of your kind review. We are grateful your experience was positive and wish you many years of satisfaction with your Tundra. Thank you Rudy

Great experience!

I was in the market to purchase my daughter her first car. We met with Rudy (this was our first dealership visit) and he was great. Rudy suggested taking a test drive of a car that has only been on the lot for a week. After test driving the car, we went home and discussed purchasing. I did not want to miss out on this great little car so I sent an email to Rudy stating we were interested in purchasing and he responded immediately. Two days later the car was ours. My daughter and I were both so excited to have made this purchase and Rudy was so great, he made the buying experience so quick and easy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Lisa, thank you for your positive review of Exit5 Auto. I was happy to help you and Kennedy find the right car. You guys are great. Thank you Rudy

One of the best used car purchase experiences

Not the "typical" used car dealer. Actually had a good experience. Saw a vehicle in the lot, took it for a test drive (they didn't care where I went, that was up to me), I told them what I wanted for my trade-in, they countered, I countered, and we came to a fair compromise. I was satisfied. Vehicle was delivered same day; clean, inspected, and with new tires that I didn't ask for. I plan on returning for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Jeff, thank you for your positive review. The team at Exit5 is happy you had such a good experience. We look forward to servicing your Mazda. Thank you Rudy

We love our little car

We were in the market for a 'daily driver' because my Jeep is so modified for off-road it is difficult to drive especially in traffic. We would rent a car for long drives because neither the Jeep and Dodge 1500 were practical. We went to Exit 5 because I enjoyed talking to the people on the phone when I provided tech support for their software. Within minutes of arriving, we found our car. A deep blue Mazda 3 and Rudy was there ready to help us. Rudy made the buying process so much easier. He takes the dread out of shopping for a new car. We had a good time talking and working out a deal with Rudy. I love my new car we zip around to the slopes to work to wherever and it uses barely any gas compared to the Jeep and truck. Cannot comment on the service because we haven't brought the car in yet but the people in service are very friendly and helpful. I look forward (no kidding!) to bringing the car in.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Scott and Jeanette, Thank you for your kind review of Exit5 Auto. We hope you enjoy your Mazda and look forward to handling your routine service. You guys are great customers and we sincerely appreciate your business. Rudy

Excellent dealership

I recently found myself in the market for a used Mazda 3 after mine was totaled in an accident. After reaching out to several different dealerships online, I received a prompt response from Rudy the owner of exit 5 auto about coming in for a test drive. My new car is in excellent condition and had been fully serviced prior to purchasing. I definitely recommend this dealer and I will probably do more business in the future with them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Brittany, the team at Exit5 Auto thanks you for your positive review. We hope you enjoy the Mazda 3. You are a valued customer. Thank you Rudy