Reviews
Great customer service very personable and knowledgeable
Great customer service very personable and knowledgeable about their vehicles and everyone is very helpful and friendly
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your confidence in our team! We are grateful for your business and we hope to work with you again at West Herr Kia. Safe travels!
above and beyond
awesome quick service. the service folks are knowledgeable, friendly, and good looking. The facility was clean and refreshments had been offered. I would return for service.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive feedback! We appreciate your business and we hope to see you again at West Herr Kia. Drive safely!
Excellent service experience
Very good experience with the service department. My first time bringing a car for service here. Tim Oakley was very welcoming, personable and professional. Service was completed in a reasonable amount of time. I’m very satisfied with this service department.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Liz - Thank you for leaving West Herr Kia this wonderful review and for trusting us with your vehicle's care. It was our pleasure to serve you! Tim will appreciate the shoutout. Have a great day and keep us in mind for any future needs!
New Car Purchase
Purchased a 2023 Kia Sportage Hybrid in June 2022 from Shawn A. He was very knowledgable, helpful and seemed to have good insight into exact model I was looking for. Worth the wait ordering from factory. Couldn't be more pleased with car and its features. Thanks to Shawn for all his assistance.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kathie, thank you for the great review! We are so glad to hear that you had a successful purchase experience working with Shawn and the West Herr Kia team. Drive safely in your 2023 Kia Sportage Hybrid, and we hope to see you back again down the road!
I would like to express my appreciation to all the staff
I would like to express my appreciation to all the staff for their outstanding service. In particular, Molly, she is extremely easy to work with, very accommodating,an absolute treasure!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for this kind review! Customers are our priority at West Herr Kia, so it is great to hear that you had a positive experience with Molly—she will appreciate your words.
Great Expee
This is our 2nd purchase with Luke at West Herr Kia. He is very kind, precise and helpful to work with. We have sent friends and family to him as well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jen, we're delighted you have enjoyed working with Luke here at West Herr Kia! Thank you for your continued support and trust in our business. We will be sure to pass your kind words along to him and our team. Safe driving and enjoy your new vehicle!
Awesome Sales Experience
Very easy transaction process. My salesperson, Luke Churik, took care of all the details. Made for a smooth purchase. Willing to go above and beyond throughout the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kathy, we are so happy to hear that you had a smooth and simple purchasing process thanks to Luke and the team at West Herr Kia! Thank you for the great review!
Great Dealership
Best dealership experience. Everyone was super nice and honest. I was very pleased with the experience. Thank you Candace, Jay and Justin for your help. Definitely my new dealership!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for the great review, Kathy! We are so glad to hear that you had a successful purchase experience working with Candace, Jay, Justin, and the West Herr Kia team. Drive safely, and we hope to see you back again down the road!
West Herr Kia Orchard Park, NY is the BEST
The Best Car Bying experence I have ever had, in all my years of bying cars. Huge THANKS to Nick Mirti, Dan Flick, and Jay Drenning.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Congratulations on your new car! We are delighted that Nick, Dan, Jay, and the team made your purchase experience so positive and successful. Thank you for choosing West Herr Kia!
West Herr service department is one of the best.
Courtesy A1. Prompt and professional staff. Waiting room is clean and comfortable. Coffee station is always a plus. Thank you for your service. Definitely recommend to all.
- Customer service 5.0
- Buying process 3.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for the great review! We are so glad to hear that you had a successful service experience working with the West Herr Kia team. Drive safely, and we hope to see you back again down the road!