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(501 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Kia from DealerRater.

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2018 Kia Optima

From the time I walked in the customer service was great. There was no hard sell & the deal we did was just as it was described in the auto section of the paper. 1st time with a Kia so looking forward to see how it works out. If your looking at West Herr Kia Subaru in Orchard Park NY Simon Wagner will treat you great & make sure you get the car you want.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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great service

when I walked into west Herr Kia in Orchard Park I was very nervous but they immediately made me feel at home I originally was planning on getting a used car but the Salesman showed me all the advantages of buying new and was able to get me a payment i was comfortable with and now I am a proud owner of a brand new car i am so overwhelmed Thank You West Herr and Rob Moore for making buying a car an absolute Joy if me or anyone I know needs a car I would definitely refer West Herr and Rob .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Experience

Everything was great. Found what I needed and expedited the process. Very happy with everyone involved! From sales to finance to service everyone was approachable and easy to work with. I'll send everyone I know

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellent customer service

Elizabeth Sheremeta was great and I love my new kia sorento!! I would highly recommend her and west herr to friends and family. Thank you again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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buyer

Salesman was great. My big problem was with Kia. The owner's manual was vague and in many respects just plain awful. They should change their approach if they are concerned about educating new owners

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Teresa, Tonawanda NY

We were looking for a new car to lease. Our experience at WestHerr Kia in Orchard Park NY was amazing. Whenever we are looking for a new car, we always return to WestHerr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great place, great service!

I have to say to anyone looking to buy/lease a vehicle. West Herr is the place to go. This is my third vehicle from West Herr and sales person Elizabeth Sheremeta. All I can say is before dealing with Elizabeth I dreaded car dealers. She is the best at what she does. Always looking out for the customer and making the whole experience painless from beginning to end.I would strongly recommend that anyone who Is in the market for a new vehicle go see Elizabeth and the West Herr group!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kia Optima

My lease was up on my 2015 Kia Optimal SLX and I loved it so much I lease a new 2018. Lyndsay W at Surbru was the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly Dealership

Friendly sales staff from the moment I walked in! Thank you Tony for helping me lease my new Optima..I love it!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased new Kia Sorento

Excellent customer service and low pressure sales. Will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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