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Reviews

(507 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Kia from DealerRater.

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buyer

Salesman was great. My big problem was with Kia. The owner's manual was vague and in many respects just plain awful. They should change their approach if they are concerned about educating new owners

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Teresa, Tonawanda NY

We were looking for a new car to lease. Our experience at WestHerr Kia in Orchard Park NY was amazing. Whenever we are looking for a new car, we always return to WestHerr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great place, great service!

I have to say to anyone looking to buy/lease a vehicle. West Herr is the place to go. This is my third vehicle from West Herr and sales person Elizabeth Sheremeta. All I can say is before dealing with Elizabeth I dreaded car dealers. She is the best at what she does. Always looking out for the customer and making the whole experience painless from beginning to end.I would strongly recommend that anyone who Is in the market for a new vehicle go see Elizabeth and the West Herr group!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Kia Optima

My lease was up on my 2015 Kia Optimal SLX and I loved it so much I lease a new 2018. Lyndsay W at Surbru was the best.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Friendly Dealership

Friendly sales staff from the moment I walked in! Thank you Tony for helping me lease my new Optima..I love it!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchased new Kia Sorento

Excellent customer service and low pressure sales. Will definitely be back.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2017 Kia Forte

I've been dealing with West Herr Kia since 2002. Since 2012 Marc Nagy has been my sales rep. Marc has been very attentive and caring to make sure my purchase was what I wanted. I'm very satisfied with West Herr Kia and Marc Nagy and will continue to do business with them. I always mention to my friends and family how wonderful they are.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service

The dealership'a entire team was courteous, informative and tried their best to accommodate my needs and not waste my time. Great customer service! I recommend this location and my salesman.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Amazing

Al Staton and the rest of the team at West Herr Kia did an amazing job working with me getting into my car. Great people, will definitely recommend West Herr and Al astaton to anyone looking for a car!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Excellent Sales Rep, Excellent Dealership

Dealership has lots of vehicles, choices. Very clean, pleasant facility and a pleasant waiting area with drinks and snacks. Just happened to have exactly what I was looking for. My sales rep. John Dirosa was excellent!! He listened to me and answered all my questions. Was very helpful with my decision-making and so far, I'm very happy with my new Kia!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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