Skip to main content

Reviews

(494 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of West Herr Kia from DealerRater.

Want to share your experience with this dealership?

Write a review

Amazing service

I just wanted to say that West herr Kia in orchard park, specifically sales person Amanda Westley have been great to work with. This is my second Kia Optima and both have been leased from them and both times they made my experience easy and enjoyable. I always recommend them for Kia and any other car under the west herr brand.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

sportage

Awesome place to do business. I walked in for service and left with a new Kia. Thanks Elizabeth for helping!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Another Excellent West Herr Car Buying Experience

We have purchased multiple vehicles from Lindsay Wiepert (Romanchuk) at West Herr...a few Kia Sorentos, a couple used vehicles and a few new Chevy trucks. Every transaction was smooth, painless and no pressure. She explained the process from the beginning so we knew what to expect each time. I would (and have) recommended Lindsay and West Herr to everyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Dave Durante was great!

I went to West Herr's around the local area looking for a mini van to accommodate our family needs. Dave Durante our salesman was knowledgeable about the vehicle and helpful and was able to get us into our first mini van.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Margaret D

My husband and I were shopping for a new car. Wasn't sure what we wanted or if it was going to be a purchase or lease. Dan Balsom had us drive a few different cars and we decided to lease, for the first time, a Sportage.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Marketing

David Gallegos was attentive to our needs and took time to understand what was important to us. We will be a repeat customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Mr. Michael Delmont

This is our second Kia. It's a terrific car and the salesman was great. No problems, they went out of their way to find the car my wife wanted. Thank you West Herr we will be back....

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

2017 Kia Sorento

Very easy, not stressful. Test drove a 2017 Kia Sorento and decided to trade in my other vehicle and lease this one. Matt Wager was our salesman and he was very helpful and knowledgeable about this vehicle. Got a great lease price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

Great Experience!

West Herr really exceeded expectations, as well as our salesperson Adam B. He catered to our needs and made the price fit our budget! Highly Recommended.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No

highly recommended

I was really impressed with West Herr Kia and their customer service! As soon as I walked in I was greeted immediately and Adam Boe my Salesperson was fantastic! I definitely will be going back!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No