Reviews
Security update
I scheduled a security upgrade for my 2019 Sorrento that I did not purchase at West Herr. The young man was very nice and helpful and treated me like I purchased my car from West Herr. I am looking to purchase in the spring and will be a definite customer of West Herr-based on this experience. Thank you
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Marianne, we're so glad to know that you had a positive experience with our team at West Herr Kia. We look forward to assisting you in the spring when it's time for your new purchase!
I took my kia in for the update, and Mike told me it
I took my kia in for the update, and Mike told me it would be about 90 minutes and a nice young man came out. I think his name was Dylan and he did my update and it only took 30 minutes , I was very pleased and very impressed because nobody wants to sit around for a couple hours. Thank you
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're glad to know that Mike and Dylan were able to get your Kia updated quickly! Thanks for sharing this positive experience with the team at West Herr Kia - drive safely!
Service excellent.
Service excellent. Amenities great. Staff very pleasant and accommodating. Waiting area spotless and comfortable. All explained concisely. No complaint.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know you had a great experience at West Herr Kia! Our team always aims for excellence in service and comfort. Thanks for the positive feedback, we appreciate it!
Polite people, easy to understand.
Polite people, easy to understand. The price of our repair did not seem right. Feel West Herr made overcharged us. Too much money.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
We are sorry to see the three-star review, Phyllis. We have forwarded this on to our Service Manager to look into this further for you. Thank you.
I've taken my vehicle to West Herr for all my service
I've taken my vehicle to West Herr for all my service since I purchased it in 2021. When I had an issue recently, service manager handle it, explaining why the delay in service. Tim Oakley explained everything to me, taking the time and answered all my questions and concerns! Job well done!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I've taken my vehicle to West herrfor all my service since I purchased it in 2021. When I recently had an issue with a delay in scheduling service for my car. Service manager, Tim Oakley took the time to explain to me why the delay, and scheduling should get better. He took the time and answered all my questions and concerns. I hope I don't have to go to another dealership for service. Job well done by Mr. Oakley.
Thank you for choosing West Herr Kia for your service needs! We are glad that Tim and our team did an excellent job today! See you next time.
Always a pleasure going in for service.
Always a pleasure going in for service. Tim is always upbeat, knowledgeable and courteous. Something you dont see every day. He truly exemplifies customer service.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to know that Tim's service has been consistently top-notch at West Herr Kia. We appreciate your kind words and look forward to serving you again in the future!
The service advisor Tim is very friendly.
The service advisor Tim is very friendly. He greeted me with my name as soon as I walked in. Vast service, no xx. That's why I will continue to take my vehicle here.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I had a wonderful experience at West herr Kia in Orchard
I had a wonderful experience at West herr Kia in Orchard Park . Alex was amazing he did an awesome job helping me and my grandson with his new wheels . Alex has an excellent customer service skills , very professional and attentive to details . Thanks Alex for everything . 🙏 Chance is very happy with his new car .🚘
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're delighted to know that you and your grandson had a wonderful experience with Alex at West Herr Kia! Thanks for taking the time to share your kind words with our team--here's to safe and happy miles ahead!
Tim is very professional.
Tim is very professional. He had to order parts so the service is still open. He has kept us posted
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Tim and the team at West Herr Kia are always here to help! Thanks for your confidence, and please let us know if you need anything else while you wait for the parts to arrive!
I have utilized this dealer for many years due to the
I have utilized this dealer for many years due to the knowledgeable staff, efficiency, and respectful and responsive way they interact with customers.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Wendy, we're so glad to know that you've had consistently positive experiences with our team at West Herr Kia. We truly appreciate your loyalty and look forward to serving you for many more years!