DCH Subaru of Riverside

Unfortunately our experience was not enjoyable. Towards the beginning of this interaction for the 2023 Subaru wilderness we were informed that if we found a similar Subaru Forester Wilderness with option 22 for a lower price then Subaru Riverside would price match it. We informed him we would bring in a price quote either on Friday or Saturday. On Friday, before heading over, we wanted to confirm the price match before heading in. With traffic, we live a couple of hours from riverside and did not want to make that drive if we were not going to get the price match honored. We called Cesar and informed him that we would have a long drive and asked him if there are any stipulations or discrepancies for the price match. He told us that it just needed to be a price quote from a Subaru dealer and that it should be pretty straight forward and easy to do. We headed to the dealership and after finally getting there, my family and I test drove the Forester. When we sat down to do the price match and when I showed him the quote he informed me it was too low and spent some time looking for a reason to not do the price match. Finally after some time he said that he couldn't do the price match because the vehicle was deemed certified preowned. The vehicle being price matched had less miles (7 miles) than the Forester on the Riverside lot (has more than 20 miles) and looked to be in better shape. I was informed by the other dealer that the vehicle on their lot is a new vehicle and was moved to certified preowned because it was a 2023 older model and they were trying to sell their older inventory making room for their new inventory. He again informed me that since it is certified preowned he would not honor the price. I then asked for the documentation on the policy of Subaru Riverside's Price match guarantee (to show no price matching for preowned) and he did not have an answer. I asked again and he said that the email that he sends us is the official document on the policy of Subaru Riverside and that he could send it again and that it would be official. After going back and forth about what an actual official policy and document was he told me a story of why Subaru Riverside does not have a written policy available, related to people who donate dog food to the dealership. At that moment I realized that he was not going to honor the price from the start when he took so much time to figure out a reason not to honor the quoted price match. I told him that we took the time to drive through traffic to get to the dealership and how misleading he was to have us come out here with a false price guarantee. He just shook my hand and thanked me for coming to Riverside Subaru. A very unpleasant experience.

From the moment we stepped foot inside, Carlos was so accommodating & welcoming. We never felt any pressure & that was nice.

Anthony Pangilinan was more than helpful in assisting me with my transmission! I am forever grateful for his help.

Absolute professionalism from Joe my service advisor! Thank you! till the next service we will see you then

You make an appointment for a reason and they take there time which they make you wait hours & it’s boring wait for something that takes 30 mins to do, just for an oil change.

From the first contact by phone to when we drove our new Subaru home, the service was excellent. No high pressure sales. Price was much lower than other dealers I shopped - actually got significant discount off MSRP with extra stuff added. Everything was spot on. Excellent experience.

My father took my car in for me ( I was working) and he was a few dollars short to pay for the oil change. The gentleman behind the counter covered it for my father. I have always had very kind and friendly staff assist me. Great place to have your car serviced.

DCH Subaru of Riverside provided me with the best car buying experience I could have ever imagined! Amin Noori and Allen Abrantes went out of their way to provide me with the exact trim/interior Outback I was looking for and I greatly appreciate them for going out of their way to do so!

Moved from Ontario Subaru to Riverside Subaru. So far we have been very happy with the service

Gerry was so kind and went above and beyond to send pics of the car I was interested in buying. I drove down from Sacramento and was pleased to see the car was just as described. Amin Noori the GSM helped get me a great extended warranty and was pleasant to work with as we finished the deal.