Jeff Wyler Nissan of Cincinnati

Last week I brought my 2021 Nissan Kicks into Jeff Wyler Nissan on Colerain in Cincinnati, to be serviced after the check engine light came on. After paying $218 outright (that doesnt even go towards the repair of the car) for a diagnostic test (while Jeff Wyler Nissan of Eastgate only charges $175), the service advisor informed me that it was a Throttle Chamber assembly and Gasket issue, and that it could be solved for $897. I only make $300. Not their problem, just saying that $900 represents 3 weeks work for me. I asked if there was anyway the price could be brought down and was told No. Well since my car won't drive (I had to get it towed to Jeff Wyler Nissan on Colerain) and I thought I could trust a Nissan Dealership to be honest, I said okay for the repair. The next day I was informed that after taxes, I would actually have to pay closer to $1000. $100 more than originally quoted, so I once again pleaded to see if there was ANY way that price could be brought down and he said, "No." Without any other options to get my car out, I was forced to reluctantly agree to this price. Over the weekend I thought I might check out Nissan's own website to see if I could find out anything about the issue myself. While I didnt find out what a Throttle body does, what I did find was the exact part I was told I needed (Part 16119-5RLOA) for sale on Nissan's website for $397, which is more that $300 LESS than I was quoted. I called Monday and left a message explaining my frustration, but no one got back to me till Tuesday. By that time I was quite upset and while voicing my frustration I was told to "Drop the attitude" and that anything involving cheaper parts was a Part Department Issue. So after being transferred to the Parts Department, I asked why there is a $300 difference in price. I was informed that even though I could've bought the part from Nissan's website, the dealership website doesnt get that discount. I inquired why I wasn't even told of that option, and was told by the Parts Department, I "Should've done my own research." Now when someone says Do Your Own Reasearch, to me it means,"You shouldn't trust me." I thought I could trust a Nissan dealership to be honest with options with me but I was obviously wrong. Feeling disrespected and cheated, I called The Service Manager of Jeff Wyler Nissan on Colerain named Mike Torbeck and left him a message to call me back. He never did. Today I was told that although the part was ordered and installed, my car still wasn't running and now its an EC problem, which is covered under Nissan's 8yr/80,000 mile warrenty. And NOW they would offer me a loner car (my wife and I have been without a vehicle since last Wednesday). When I arrived I showed a screenshot of the exact part that was put in my car, for more than $300 less than what I was told, I asked why I wasn't offered this option or anything else and if he would honor the price I found. He talked to Mike Torbeck who informed him that the best he could do was take off 10% of the final cost, which would be a little under $100. Mike Torbeck told me that since he ordered the part for $719 and even though I found the same part for $397, he would not honor the deal, even though it was coming from Nissan's own website. I further inquired why I wasn't even offered an option to buy it myself and bring it in for a lot less, but he deflected the question by saying that since I agreed to perform the repair, he doesn't have to even give me a discount. And while that might be legally true, its a bad representation of a supposedly honest dealership. When I asked him why it took a week for me to even be offered a Loner Car, he said, "We dont give those out to just anybody" which felt very insulting. So I advise everyone to "Do their own. Research" and not shop here.

Daughter took 2017 Rogue in Monday for oil change/tire rotation and to check a check engine light that was on. She was charged 370 for 90 min of work. I was stunned so I called and was told it was 190 just to evaluate check engine light not to repair. I said this is excessive for 90 min of work and I was hung up on. I called the general mgr to share this, left a msg and got no call. So I won’t be back - really unimpressive.

Extremely disappointed with how I was treated by this Nissan dealership. For the past two weeks, I’ve been receiving daily calls from a sales representative named Liz, asking me to return my leased Nissan Kicks. I told her from the beginning that I was not interested in getting into another Nissan — I just wanted to return the vehicle. I specifically asked her if there would be any penalties or fees for returning the vehicle early, and she assured me that there would be none. Her words were: “Nope, not a problem. Just come in and we’ll take care of you.” So today, I take time out of my schedule and show up to the dealership expecting to turn in my car, only to be told by her manager that I now owe $1,800 for an early return. When I explained what Liz had told me, the manager’s only response was that “she’s new” and “shouldn’t have told you that.” That’s not acceptable. If she’s new, she should be supervised more closely — not allowed to make verbal commitments to customers that the dealership won’t stand behind. The fact that both Liz and her manager acknowledged what was said, yet still pushed the cost onto me, shows a complete lack of professionalism, accountability, and integrity. It’s hard not to feel like the only reason they were so eager to get me back in was because they were hoping to put me into another Nissan. Once they realized I wasn’t interested in continuing with the brand, the story changed — and I was left holding the bill. Bottom line: This experience was misleading, frustrating, and felt like a bait-and-switch. If you’re not planning to stay with Nissan, do not trust what you’re told over the phone. Get everything in writing, and be ready for them to go back on their word.

6/18/2025 UPDATE AFTER ONE MONTH-- Thank you, Michael Torbeck, for continuing to make my point for me... NO FOLLOW-THROUGH ON PROMISES. NO RELIABILITY. NO CONSUMER RESPECT. And all of this may be perceived as NO INTEGRITY. I just received yet another unsolicited mailing. Looks like it's John Matarese time.

3/28/25 HORRIBLE service screwed again with NO vaseline by the service department! They so quick to tell me what additional services need to be performed on my car but never put quality service into what I actually brought my car in for. I tried to keep the business in the community but NO more. I took my car in for a simple oil change and tire rotation. The only thing I know for certain they DID do was wash my car. They never rotated my tires! I purposely marked my back tires due to issues I experienced with them the last time they put 4 new tires on my car. Not sure what type of mechanics they got working there but they are charging customers for services they are not performing. CUSTOMERS BE WARE!!! They did refund me my money back. As I presented them with the photo I took before they serviced my car.

I was very satisfied with my car checkup. Ben was on top of getting me worked on quickly and efficiently.. He even saw that they hadn’t applied my third paid for amount to the bill. He took it off and it was a savings. Very pleased.

I've been going there for years now, it has always been a good experience.

Always tell me what to expect and get my car taken care of. Quality work that keeps my vehicle in shape.

Your service was excellent. Your staff team very professional and courteous. I will recommend you.

EXCELLENT CUSTOMER SERVICE ALL WORK DONE IN A PROFESSIONAL AND COMPLETE MANNER FOLLOW-UPS ON ALL WORK PERFORMANCE