Jeff Wyler Nissan of Cincinnati

Always tell me what to expect and get my car taken care of. Quality work that keeps my vehicle in shape.

Your service was excellent. Your staff team very professional and courteous. I will recommend you.

EXCELLENT CUSTOMER SERVICE ALL WORK DONE IN A PROFESSIONAL AND COMPLETE MANNER FOLLOW-UPS ON ALL WORK PERFORMANCE

Aaron made us feel welcomed. He answered every question thoroughly with patience. He was by far one of the best experiences we’ve had in a dealership yet.

I’ve been to a lot of dealerships and spent less money and felt way more welcomed, especially after the deal was done not happy with their performance told a lot of things Seem to be very deceiving

Normally Jeff Wyler Nissan is a dealership that I recommend; I've been coming to this dealership since it was Fallhaber Nissan and I've had little to no issues. My last experience wasn't good at all! I arrived at 2:05pm, Ben checked my car in and advised that I used my last Wyler Care in July 2024, would I like to purchase another? I told him yes, considering I had purchased 2 packages previously; he said my car would be completed and ready in 1.5 hours. I waited at the dealership like normal and was able to watch my car be serviced. By 3:45pm the tech was done with my car, I saw him drive it off the service floor and I thought I would be called soon to pay and leave. No call by 4pm, 4:30pm, 5pm, 5:15pm, at 5:25pm a flustered Brady runs over to the waiting area; the dealership is closed and empty (Except for Me) and he hurriedly runs through the repairs and cost then he apologizes that I was forgotten about for almost 2 hours. Brady was friendly, courteous, and professional, but as a customer who spends a significant amount of money with this dealership, there should've been some sort of compensation for the inconvenience, waste of time, miscommunication, and lack of customer service treatment. As compensation, I was "encouraged" to use my loyalty points to get a major discount off my services that day. I explained to Brady that those loyalty points were earned, not given, based on the $ amount I spent previously so that's not a form of being compensated. Needless to say, nothing was done. Secondly, I get my car back and I noticed immediately the car wasn't washed like normal, My tire pressure on all four tires were different amounts so they didn't accurately adjust my tire pressure, and the Wyler Care Package cost increased from $189 to $229, and I wasn't told about the increase initially or I WOULDN'T have purchased it because the service I received isn't worth $77. The previous price it was a good deal for 3. Needless to say, going forward, after I use my Wyler Care oil changes, based on this experience, I'm finding a different Nissan dealership to service my car. I'm not satisfied all the way around...

Caring , courteous , knowledgeable , and efficient ! In and out quickly …. Clean , respectful , and treated me like a good friend .

Not sure sales person was very honest with us about the purchase of the car that we purchased ,not sure if it was a misunderstanding or not also, was there two days in a row like three hours at a time never was explained anything on how the car works other than how to move the backseat forward and was told to come back a third time because sales person was too busy working with other people at the same time as us felt like they were a little pushy Didn’t want to talk price down. Didn’t feel as though the car was very clean at all after she told us they had Detail it, but I guess we didn’t have to buy the car so I’m not completely blaming the sales person other than that, she was a pretty nice person. I believe she thought she did her job.

Samuel was pleasantly kind, mannerable, and very professional. He provided great information on the vehicle and got ALL the questions answered we asked. He made us feel very welcomed and comfortable to be there. He was also hospitable.

Everybody was really helpful and it didn’t take forever really liked the sales people and the finance people