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2025 state dealer award
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2025 state dealer award
2025 consumer dealer award

Reviews

(660 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Moses Lexus from DealerRater.

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We were able to get the car we wanted at what we thought

We were able to get the car we wanted at what we thought was a reasonable price. They also seemed reasonable on our trade.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Very good experience.

Very good experience. Love taking my Lexus to St. Albans for service. They let me know what is happening and they are very nice to work with!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Moses Toyota Lexus has always taken care of my Tacoma and

Moses Toyota Lexus has always taken care of my Tacoma and my Rx350 . My overall expectations are always met !! Fast and trustworthy. I highly recommend .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We have purchased several cars from Moses.

We have purchased several cars from Moses... a have always been very happy. Today I had to take my Lexus GX to the service department due to flat tire. I went in without an appointment and they were very accommodating! The waiting room for Lexus service is beautifully updated and all of the employees are very professional and nice. Pricing was fair and they had me on my way in no time. We will always be a Lexus family and Moses is where we will stay. 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Waiting area very clean and comfortable.

Waiting area very clean and comfortable. Mr. Bennet very professional and personal. Servicing efficient. Good experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Moses Lexus has amazing service and their staff is so

Moses Lexus has amazing service and their staff is so helpful and friendly!! I highly recommend for excellent customer support and quality!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Buying the vehicle was very easy and fast.

Buying the vehicle was very easy and fast. It was all professional both Kerry Fugate and Megan Brown. We’re both wonderful to work with.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I brought my car in for a routine service.

I brought my car in for a routine service. I was given a quick appointment. The service was done in a timely manner. The service representative was very friendly and accommodating as usual. This is the only dealership that I deal with and I always request the same service representative. The customer service is top notch.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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We are from Florida and traveling from MIL’s place in

We are from Florida and traveling from MIL’s place in Kentucky to daughter’s in the DC area. Originally we called Lexus dealer with a stalled car on the side of the road and bad hybrid module. Lexus Lady that answered said they were full we can get in next week…that would not work. We used the Lexus roadside assistance and they said 60 minutes before the tow service could be to us. Not terrible but not bad. A call back from the roadside assistance folks at 56 minutes said the tow folks were another would be another hour and half. After expressing our displeasure, the nicest tow guy appears. Car gets loaded and then another wait…tow truck has one extra seat and there are two of us. Nice tow guy called back to office and nice tow boss showed up in his own vehicle to take us to dealer. At dealer, Lexus lady was not there and wonderful service guy said he would take a look. Service guy comes back in a half an hour and car is back working and we are on our way.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service was fast and professional.

Service was fast and professional. Customer service rep was courteous and friendly. Easy to schedule an appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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