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Jerry Ward Autoplex

(1,600 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 5:30pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(731) 599-4947 (731) 599-4947

Reviews

(1,600 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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Excellent Service

Anyone within driving distance of Union City, TN, who is shopping for a new or used vehicle would be overwhelmed by the professionalism and courtesy of the staff at Jerry Ward Autoplex. Never have we been so welcomed and received sincere attention to our needs and wishes. The entire staff from the owner, Jerry Ward, sales manager, Matt Dunn, finance manager TimLong, and sales associate Norman Lee. The doors were opened for us, refreshments offered and we went to business. We told them what we were looking for and they had it in stock. Norman filled in the gaps where we lacked knowledge. The staff worked together as a cohesive unit in fulfilling our needs. Within 2 hours we drove off the parking lot with a 2018 Dodge Journey. We recommend to family, friends and acquaintancesee to put Jerry Ward Autoplex in your shopping experience. Joe and Barbara Watson

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Car buying made easy

They made car buying easy. I don't know if I got the best price but based on research, it was a fair price. Our SUV was in mint condition. They could have sold as a new car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Best Car Buying Experience

I went to Jerry Ward’s just to look after my car accident. Norman Lee was the salesman. He wasn’t pushy and explained everything that I needed and wanted to know. I never felt pressured and felt that I could really sit down and talk to him. His sales manager, Matt Dunn, answered every question I had. And I mean EVERY LITTLE QUESTION. Finally I went to the finance department where Tim Long walked me through all the paperwork and really helped me understand everything I was signing. Afterwards, the owner came and congratulated me on buying my new car. I don’t think I could ever buy from another place again! Everything was so easy and pressure free. I would recommend this dealership to everyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Awesome service!

Great customer service! Always a pleasure working with the team at Jerry Ward Autoplex. Couldn't ask for a better experience. Highly recommend them for your future vehicle sales and/or services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Oil change and tire rotation

Best dealership and service department I've ever been to. Great service and. Jerry ward is the best Can't imagine going anywhere else. Awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great

I had a great experience with Russ Thomas. Got a great deal. Will buy all of my cars from here from now on. Five stars

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Best car dealership in town

I would like to thank Jerry Ward Autoplex and Russ Thomas for working with me. All the staff was very courteous and professional great people to buy a Vehicle from.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great experience!

Great service and people to work with! Gave me a tint job with the truck and dealer came to my work and picked it up to get it done so I wouldn’t have to spend my time or money doing it!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Very nice to do businness with

Quick and very friendly. Russ was very helpful through the whole process. We came in and looked at a few cars and wound up with a 2017 accent. My daughter loves it. Would highly recommend this dealershop2

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Excellent service

I highly recommend Jerry Ward Autoplex. I was able to do most of my paperwork on the internet. They made everything so easy. Filled my new car up with gas and it was ready for pickup.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.