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Jerry Ward Autoplex

(1,595 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 3:00pm
Service hours:
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Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(731) 599-4947 (731) 599-4947

Reviews

(1,595 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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Jackpot on a new car!!

Tony Dobson and Mr. Russ went out of their way to get me financed for a vehicle. If you do not have good credit they can sprinkle the magic dust and make it happen. They are all very nice and helpful. They explain every detail to you. I could not be happier with their service and my new car. Make sure to see Tony before you go to any other dealer!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Awesome, awesome, awesome!!

Tony was very kind and very patient even when I was frustrated he remained calm. He made sure I understood everything that was going on. He made me leaving in the car I wanted his number 1 priority.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

If you need a new or a used or a pre-owned car go to Jerry W

If you need a vehicle go to Jerry Ward Autoplex and let Tony Dobson fix you up with a vehicle I went and talk to Jerry about a vehicle told him what I wanted and how much I wanted to pay down when online filled out a credit app Tony called me back and within a matter of minutes he had me two choices that I was approved for go by Jerry Ward Autoplex and let Tony hook you up with a vehicle that will fit your budget

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I bought a Jeep Compass today, the salesman was Norman Lee!

Norman was very easy to talk to and knew everything about the Jeep, he was so helpful,i drove the Jeep around town , Norman was so nice about letting me take it to show my husband, I would say if you are looking to buy go see Norman at Jerry Ward's in Union City, he will treat you right!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Absolutely wonderful!

Mr. Tony was more than helpful throughout this whole process. He made it all go so smoothly. He is very friendly and professional. I would absolutely recommend for anyone to go see them and let them get you in what you are looking for. The whole staff was great and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Very helpful and straight forward

Had a great experience! We have bought other vehicles here before. Have never had a car/truck we didn't love. They were not pushy or condescending(whether they thought we were going to make a purchase or not). A very community centered and focused dealership...Very nice selection of vehicles, so if you are ever looking for a vehicle go see Norman and Tim!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

5 star rating

They were courteous and very helpful as always. That is what keeps us coming back. They are very professional. And if we ever have a problem it has always been fixed and in a timely matter. I would recommend these guys to everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

they are great people extremely nice. I'm Happy

They made sure I had a vehicle I could afford. Thanks so much. My children and I are so happy and relieved. A big fat THANKYOU from the Meetze's family!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Russ is my new favorite person!

I had an absolutely dismal outlook on getting a car before I met Russ @JerryWardAutoplex. I had very little hope because my credit was terrible. Russ saw the bright side of things and was able to get me financed when NOBODY else could. I had been to dealership after dealership after dealership and been turned down almost immediately at every one of them. Not only did he get me into a car, but it was way more car than I ever even hoped for considering my credit score. Russ was more than hospitable throughout the whole experience and I feel like you couldn’t ask for a more honest salesman. He underpromised and overdelivered. Thank you so much Russ and thank you too Jerry. I will be more than happy to send you guys any business I can and mine in the future as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great Experience!

My husband and I had a great experience purchasing our new vehicle. They were very professional and worked very hard to make my experience worth driving from Paducah, Ky. I would highly recommend them to anyone looking for a new vehicle. It is worth the drive for the professionalism. Thanks again for everything!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.