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Jerry Ward Autoplex

(1,595 reviews)
Visit Jerry Ward Autoplex
Sales hours: 8:00am to 3:00pm
Service hours:
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Sales Service
Monday 8:00am–5:30pm 8:00am–5:00pm
Tuesday 8:00am–5:30pm 8:00am–5:00pm
Wednesday 8:00am–5:30pm 8:00am–5:00pm
Thursday 8:00am–5:30pm 8:00am–5:00pm
Friday 8:00am–5:30pm 8:00am–5:00pm
Saturday 8:00am–3:00pm Closed
Sunday Closed Closed
2025 state dealer award
View 14 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award 2022 state dealer award 2021 state dealer award 2020 state dealer award 2019 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award
(731) 599-4947 (731) 599-4947

Reviews

(1,595 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jerry Ward Autoplex from DealerRater.

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excellent

Russ is very knowledgeable about what he is doing. He will walk you through the process and explained everything in detail. His personality is great. Very passionate about his job. He is very very very nice person. Thank you Russ.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience!

My husband and I had a wonderful experience at Jerry ward! Garrett found a vehicle that fits our family perfectly and Todd worked with us to get our payments where we needed them! Wouldn't buy from anyone else! We love Jerry Ward Autoplex and plan on continuing doing business with them in the future!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

jerry ward

They were very nice and efficient. They made buying a vehicle a great experience. They read worked hard to get me a vehicle that worked for me and my budget!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Great experience

Tony and Tim were very helpful in helping me and my fiance get the vehicle we wanted. They are willing to go threw what they need to, to help get you in the vehicle you want. Thank you guys very much for a great experience.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

If you are looking to trade, this is your place!!!

This is the 2nd vehicle our family has bought from here in the last 1 1/2 months. Would highly recommend! Russ Thomas is the salesman to see!!! Thank you Russ and Todd !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Amazing Salesman and team

I can’t express enough how pleasant my intire experience was at Jerry Wards Autoplex. I began talking with the Salesman Norman Lee and felt good about how he spoke with me and answered all my questions. This was the best experience I have ever had when purchasing a vehicle. Norman allowed me to take my time and drive several trucks and made sure I felt good about my decision. I truly believe the dealership as a whole gave me a grade trade in and deal on the truck I purchased. I also worked with Tim Long in the finance office and was well pleased with his explanation my loan as well as the extended warranty I purchased. I was then introduced to the service department for any future visits I might have. Overall I can not express my gratitude except to share this experience with my many friends and family. To sum up my experience, this has put hope back into what made this country great, just good hard working Americans that do what they do not only to make a dollar but to treat people with respect honor and kindness. WELL DONE.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Dodge 1500

I had a great experience with Jerry Ward Autoplex. They were able to get me into a full size pickup with me having barley any credit. If it wasn’t for Tony Dobson and Russ Thomas I wouldn’t of been able to get a truck as nice as this one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Thank you.

Thank you so much Mr. Tony Dobson at Jerry Ward Auto Plex in Union City for selling me my dream car !! I absolutely love my Kia Optima.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

The best service I have ever experienced!!

I have had the best customer care at Jerry Wards.Tony Dobson went the extra mile to help us get financing and get this family in a quality vehicle at a price we can afford.Thanks Tony for your excellent care and time you put into our deal. Russ Thomas did our paper work and warranty info he was friendly and a delight to deal with he answered all our questions and was very thoughtful.I would reccomend to anyone wanting a great buying experience to shop Jerry Wards

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

Quick and friendly service

They helped me find what I was looking for right away. Great price and extras!!! I was able to choose a vehicle and drive it home the same day!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.