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Porsche West Broward

(411 reviews)
Visit Porsche West Broward
Sales hours: 9:00am to 6:00pm
Service hours: 8:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2018 state dealer award
View 2 awards
2018 state dealer award
2018 consumer dealer award
New (866) 984-0813 (866) 984-0813
Used (866) 984-0816 (866) 984-0816
Service (888) 834-6807 (888) 834-6807

Reviews

(411 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Porsche West Broward from DealerRater.

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Manager was hard to get along with. Wasn’t helpful with...

Manager was hard to get along with. Wasn’t helpful with the sale. The whole team up there was unhelpful. Sale ended up falling through.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for your review. We pride ourselves on the high-quality standards we maintain here at Porsche West Broward and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at tmoen@penskeautomotive.com? Thank you, Taylor Moen tmoen@penskeautomotive.com

Consumer response

919-648-5809 is my main phone number.

Horrible experience with this dealership. Purchased a...

Horrible experience with this dealership. Purchased a Porsche Taycan 4S last week and it has been an absolutely ridiculous experience. After almost 4 hours of driving to get the deal signed and finalized, they initially didn’t want to show me the vehicle and rather sign the paperwork first. Well, after getting all documents finished up, I was able to go downstairs and look at the car for the first time, just to get surprised that they’ve removed the original 21” wheels with Pirelli tires and replaced them with old looking 18” stock rims and basic Goodyear tires. I stayed cool and thought to see what the reasoning is behind all this, since the car was advertised with 21” rims. As an excuse they tried to tell me that those were aftermarket and they couldn’t take the liability on it, but that I would be able to purchase those now from them at a hefty price of $1,000. I thought to myself that this is just getting more and more ridiculous now and the fact that I have to purchase the wheels now, even thought they originally belonged to the car in the first place, is just insane. I ended up paying for them, just so that I can get away and on my way home. They’ve also kept the charger wall mount as well, and charged me another $800 after the fact. How else would I be able to charge that car, right?! But why loose your composure with scammers like this. It’s simply not worth it. I’m a first responder for a living and that’s what you get from those guys. Absolutely never again! Oh, and before I forget: They keep the second key from you as collateral so that I wouldn’t post my experience with them online. I decided to still post everything and warn future customers. Be careful with their tactics. My sales person was Kimberly, in case someone deals with her.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Nick, I would appreciate the chance to speak with you regarding your recent experience with our Sales Team. When you have a moment, please reach out to me at tmoen@penskeautomotive.com so that we can address your feedback. I look forward to connecting with you. Thank you, Taylor Moen tmoen@penskeautomotive.com

This dealership professional and friendly place!Stuff...

This dealership professional and friendly place!Stuff working very kind and try to understand every clients! I definitely recommend this place for my friends!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thanks for choosing Porsche West Broward! Our team always works hard to make your experience great!

Daniel Guillén, general Manager and finance manager were...

Daniel Guillén, general Manager and finance manager were outstanding. Their service, understanding of what I wanted and professionalism met and exceeded my expectations. I love my Porsche 911 4S Targa!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the positive review. We appreciate your business so much.

Everyone at the dealership was fabulous Ariel was...

Everyone at the dealership was fabulous Ariel was terrific in his delivery and Kevin did a great job for me

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We greatly appreciate you recommending us! Thank you so much for the great review!

Not willing to negotiate. More expensive that other...

Not willing to negotiate. More expensive that other dealers. Visited the dealership and didn't even have the cars listed on the website...they were lent out to corporate company.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Pradeep, Your feedback is important to us, and I would appreciate the opportunity to speak with you to address all of your concerns further. Would you mind emailing your preferred contact information to me at tmoen@penskeautomotive.com? I look forward to speaking with you. Best Regards, Taylor Moen tmoen@penskeautomotive.com

Consumer response

Sent you my contact details by email

I wish I could give them less than one star the sales...

I wish I could give them less than one star the sales pressure tactics and unethical practices run all the way to top management. Ryan’s silent consent was apparent even when I exposed these things. What a shame. These guys deserve all the negative cliches that are consistent with auto sales. In fact they make the bad guys look good. The worst of the worst. Stay far away. I’m surprised Porsche hasn’t pulled their sponsorship.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Consumer response

Crooks

Dealer response

Hello, We do not have a record of a purchase of a vehicle from you and have not received any communication. Please contact me at tmoen@penskeautomotive.com if you have not already. I look forward to hearing from you. Taylor Moen tmoen@penskeautomotive.com

Consumer response

That is because I moonlight as a car consultant and have purchased 2 vehicles and those were 2 too many as well as traded in 3 vehicles in the last 2 years at your dealership. Had your associates had even an ounce of integrity, you would have had future business from my Floridian clients for years to come all of which are high net worth individuals. Even your response is indicative of the types of manipulation tactics that are so common in your entire organization. I will never do business nor will I allow any of my clients or friends to do business with your outfit ever again. You should find a better place to work. You should be thankful I don't tell the story about how you treated my clients special needs child. I should've known then. Good Riddance!!

Leo Cisneros and Porsche of West Broward

There is no better dealership (Porsche or any other make) in existence and Leo Cisneros should be given a huge raise and even better yet, they should promote him to Service Manager. Leo is a saint and if not for his kind assistance, my 2013 Porsche 911 Carrera S would be in trouble. I will show my loyalty by never patronizing another dealership ever again, aside from Porsche of West Broward. By the way, the dealership where I purchased my Porsche is called Champion Porsche and they are xxxx of the earth, every single one of them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for the 5-stars and kind words, Bill. Porsche West Broward is glad your experience was a great one. The team looks forward to future visits.

Ariel is a great salesman and look after his customers,...

Ariel is a great salesman and look after his customers, this is the second car I bought from him. The dealership is always welcoming clean and professional.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hi, Max. Thank you for the 5-stars. The team at Porsche West Broward is glad your experience was great. We hope to see you back again. Take care.

My husband and I had a great experience. Everything was...

My husband and I had a great experience. Everything was very efficient from choosing a car and settling on a price as well as the paperwork. Our salesperson, Ariel Sommerfleck was excellent! Would definitely recommend Porsche West Broward.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing the great experience you had with our Sales Team here at Porsche West Broward. Congratulations on your car!