Reviews
Manager was hard to get along with. Wasn’t helpful with...
Manager was hard to get along with. Wasn’t helpful with the sale. The whole team up there was unhelpful. Sale ended up falling through.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, Thank you for your review. We pride ourselves on the high-quality standards we maintain here at Porsche West Broward and I would appreciate the opportunity to speak with you about your feedback. Could you please email your preferred contact information to me at tmoen@penskeautomotive.com? Thank you, Taylor Moen tmoen@penskeautomotive.com
919-648-5809 is my main phone number.
Horrible experience with this dealership. Purchased a...
Horrible experience with this dealership. Purchased a Porsche Taycan 4S last week and it has been an absolutely ridiculous experience. After almost 4 hours of driving to get the deal signed and finalized, they initially didn’t want to show me the vehicle and rather sign the paperwork first. Well, after getting all documents finished up, I was able to go downstairs and look at the car for the first time, just to get surprised that they’ve removed the original 21” wheels with Pirelli tires and replaced them with old looking 18” stock rims and basic Goodyear tires. I stayed cool and thought to see what the reasoning is behind all this, since the car was advertised with 21” rims. As an excuse they tried to tell me that those were aftermarket and they couldn’t take the liability on it, but that I would be able to purchase those now from them at a hefty price of $1,000. I thought to myself that this is just getting more and more ridiculous now and the fact that I have to purchase the wheels now, even thought they originally belonged to the car in the first place, is just insane. I ended up paying for them, just so that I can get away and on my way home. They’ve also kept the charger wall mount as well, and charged me another $800 after the fact. How else would I be able to charge that car, right?! But why loose your composure with scammers like this. It’s simply not worth it. I’m a first responder for a living and that’s what you get from those guys. Absolutely never again! Oh, and before I forget: They keep the second key from you as collateral so that I wouldn’t post my experience with them online. I decided to still post everything and warn future customers. Be careful with their tactics. My sales person was Kimberly, in case someone deals with her.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Nick, I would appreciate the chance to speak with you regarding your recent experience with our Sales Team. When you have a moment, please reach out to me at tmoen@penskeautomotive.com so that we can address your feedback. I look forward to connecting with you. Thank you, Taylor Moen tmoen@penskeautomotive.com
This dealership professional and friendly place!Stuff...
This dealership professional and friendly place!Stuff working very kind and try to understand every clients! I definitely recommend this place for my friends!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for choosing Porsche West Broward! Our team always works hard to make your experience great!
Daniel Guillén, general Manager and finance manager were...
Daniel Guillén, general Manager and finance manager were outstanding. Their service, understanding of what I wanted and professionalism met and exceeded my expectations. I love my Porsche 911 4S Targa!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for the positive review. We appreciate your business so much.
Everyone at the dealership was fabulous Ariel was...
Everyone at the dealership was fabulous Ariel was terrific in his delivery and Kevin did a great job for me
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We greatly appreciate you recommending us! Thank you so much for the great review!
Not willing to negotiate. More expensive that other...
Not willing to negotiate. More expensive that other dealers. Visited the dealership and didn't even have the cars listed on the website...they were lent out to corporate company.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Pradeep, Your feedback is important to us, and I would appreciate the opportunity to speak with you to address all of your concerns further. Would you mind emailing your preferred contact information to me at tmoen@penskeautomotive.com? I look forward to speaking with you. Best Regards, Taylor Moen tmoen@penskeautomotive.com
Sent you my contact details by email
I wish I could give them less than one star the sales...
I wish I could give them less than one star the sales pressure tactics and unethical practices run all the way to top management. Ryan’s silent consent was apparent even when I exposed these things. What a shame. These guys deserve all the negative cliches that are consistent with auto sales. In fact they make the bad guys look good. The worst of the worst. Stay far away. I’m surprised Porsche hasn’t pulled their sponsorship.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Crooks
Hello, We do not have a record of a purchase of a vehicle from you and have not received any communication. Please contact me at tmoen@penskeautomotive.com if you have not already. I look forward to hearing from you. Taylor Moen tmoen@penskeautomotive.com
That is because I moonlight as a car consultant and have purchased 2 vehicles and those were 2 too many as well as traded in 3 vehicles in the last 2 years at your dealership. Had your associates had even an ounce of integrity, you would have had future business from my Floridian clients for years to come all of which are high net worth individuals. Even your response is indicative of the types of manipulation tactics that are so common in your entire organization. I will never do business nor will I allow any of my clients or friends to do business with your outfit ever again. You should find a better place to work. You should be thankful I don't tell the story about how you treated my clients special needs child. I should've known then. Good Riddance!!
Leo Cisneros and Porsche of West Broward
There is no better dealership (Porsche or any other make) in existence and Leo Cisneros should be given a huge raise and even better yet, they should promote him to Service Manager. Leo is a saint and if not for his kind assistance, my 2013 Porsche 911 Carrera S would be in trouble. I will show my loyalty by never patronizing another dealership ever again, aside from Porsche of West Broward. By the way, the dealership where I purchased my Porsche is called Champion Porsche and they are xxxx of the earth, every single one of them.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the 5-stars and kind words, Bill. Porsche West Broward is glad your experience was a great one. The team looks forward to future visits.
Ariel is a great salesman and look after his customers,...
Ariel is a great salesman and look after his customers, this is the second car I bought from him. The dealership is always welcoming clean and professional.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, Max. Thank you for the 5-stars. The team at Porsche West Broward is glad your experience was great. We hope to see you back again. Take care.
My husband and I had a great experience. Everything was...
My husband and I had a great experience. Everything was very efficient from choosing a car and settling on a price as well as the paperwork. Our salesperson, Ariel Sommerfleck was excellent! Would definitely recommend Porsche West Broward.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing the great experience you had with our Sales Team here at Porsche West Broward. Congratulations on your car!