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Porsche West Broward

(416 reviews)
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Sales hours:
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Sales Service
Monday 9:00am–6:00pm 8:00am–5:00pm
Tuesday 9:00am–6:00pm 8:00am–5:00pm
Wednesday 9:00am–6:00pm 8:00am–5:00pm
Thursday 9:00am–6:00pm 8:00am–5:00pm
Friday 9:00am–6:00pm 8:00am–5:00pm
Saturday 9:00am–6:00pm 8:00am–1:00pm
Sunday Closed Closed
2018 state dealer award
View 2 awards
2018 state dealer award
2018 consumer dealer award
New (866) 984-0813 (866) 984-0813
Used (866) 984-0816 (866) 984-0816
Service (888) 834-6807 (888) 834-6807

Reviews

(416 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Porsche West Broward from DealerRater.

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First time experience buying a Porsche

I am a car enthusiast and even more so when it comes to sports cars. I personally owe more than 7 cars. When I first started searching the purchase a Porsche I did my due delingence and checked with several dealers, but from the time I entered Porsche of West Broward and was welcomed by one of the sales employees, Kris Mroz, everything felt so relax, no pressure. I was extremely impressed by his knowledge and honesty overall.... it is what had made me fill so secure about purchasing this porche. He is undeniable one of the best sales employee.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Absolutely Wonderful Experience.

Great service and beautiful facility! Mr. Kris Mroz was very accommodating and a pleasure to deal with. I am very happy with my new Porsche and will certainly come back again for future business. I will readily recommend this dealership to all my friends and family. Lana R. - Boca Raton, FL

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Beautiful facility and friendly and competent leadership

Bought my 6th Porsche in 20 years and this was the best experience. They treated me like a valued customer, without the arrogance I felt at other dealerships. Alex kept me well-informed during the building process. I felt I got a very fair deal.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Service beyond excellen!

Great Team of knowledgeable and customer friendly professionals at this first rate dealership. I could not ask for a better experience from telephone contact to the point of closing the sale. Special mention must be made of Sales Consultant, Roberto Bey who was nothing but exceptional throughout my experience. I would without hesitation recommend this dealership and Roberto. Thank you guys!! Enjoying the new Panamera.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Terrific experience purchasing my new car

Every contact we have had with Porsche West Broward and our salesman, Alex DePooter has been superb! The facility is beautiful and welcoming, and working with Alex has been an absolute pleasure. I have owned many cars, and worked with many dealerships and salespeople, and have never been as pleased as I am with Alex at Porsche West Broward! Absolute pleasure purchasing this car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

They made my first Porsche purchase a memorable experience!

Very happy and satisfied customer here. Since the moment I walked into the dealer I felt special. Both when ordering and when taking delivery. Alexander was phenomenal, his suggestions and recommendations where all perfect, It was also very nice to work with their finance department and service guys. The facility is huge, impressive, clean. I also like the fact that they offer free pickup and delivery of your vehicle using a special truck that is all covered! And, and they also sell aftermarket mods for my tts! Very happy!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Awesome experience

I have nothing but praise for the professional manner in which I was treated. I Have purchased many autos in.my time, this experience was over the top

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rick, We are thrilled to hear Alfred and Alexander provided you with the high quality service you deserve! We will be sure to commend them on a job well done. Thank you for taking the time to share your experience with us. We wish you all the best! Happy driving, Porsche West Broward

Great dealership to buy a car !!!

The dealership is new and very well located off i75. I was very well taking care of by Mr Roberto Bey. Very nice person. I was shopping for a MACAN. I highly recommend him if you are looking to buy a Porsche. He is very patient and knows how to satisfy your demands. . If you are looking to buy parts, Cesar is very helpful and does his best to help you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Best Service Thank you very much to Mike !!

For Service, I had the chance to meet the Service Manager , Mr Mike Slyman, who made me feel special. I was very well treated, beyond my expectations. Thank you very much. Thank you for taking the time to go on the road with me to listen to the noise. Thank you for fixing the noise and repairing the window trim. I was provided a nice loaner that I enjoyed driving to go have lunch. When I went back to the dealership, my car was fixed and I was ready to go. To conclude this review, I highly recommend this dealership from A to Z and from 1 to 911 :-)

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, Thank you for bringing this to our attention. We strive for exceptional customer service and are concerned to hear that you were let down with your recent experience with our Service Department. Our General Manager, Justin Hoisington, would like the chance to speak with you to learn more about what occurred. Can you please contact him at WestBrowardPorsche@gmail.com with your preferred contact information? Sincerely, Porsche West Broward

Me, think not

We stopped by the dealership to take a look at a vehicle. The sales person, Angel Piloto initially seemed interested in making the deal, including trading in my 2013 Lotus. Angel called a man called Amit Deonarine to come do an "appraisal" of my car, which consisted of just a quick glance at my car. I was surprised at his cavalier attitude; he never even asked any particulars about my car: how many miles were on it (less than 3k) or any other key details. He said he had "appraised one just like it the week before" which seemed just BS. Amit left and after about 20 minutes, Angel came back and provided us with an incredibly low trade in value that was 25% less than we'd been offered elsewhere. Amit walked up and informed us that the trade in amount was fair, since he'd seen "several others for sale online with fewer miles same year for less". We're very well-informed consumers, and we know exactly what's on the market for this rare car (only 1,200 units imported to the US from 2010-2014) there almost none on the market that compare. When we pressed Amit to show us his comps, he suddenly began back pedaling but still saying he could show us his "findings" and print them for us, Of course he did not do it. It became very clear that he made no effort to try to find a comparable value of our car but had just thrown out a low ball offer. At that point, We asked Amit to really look at his numbers and let us know what his best price would be. Amit quickly said that he "didn't need to look up numbers" and that he "knew exactly what his numbers on the car were". He asked if we would buy the car if he came down $10k on the price of $145k Angel had quoted us. We said we were serious buyers and would give that offer consideration. Then Amit left. Ten minutes later,  Angel returned with a print out that showed the same low trade in amount and a sales price that was $6k HIGHER than what we'd just talked about! We pointed that out to Angel and he said that they couldn't go as low as they had previously said they would.  What? We were fed up at this point and asked why they would offer one deal, then change the numbers in their favor. Angel said that Amit -- who had not bothered to come back and face us -- had "checked his numbers and he just couldn't go lower."  Wait a minute - we had just heard Amit say that he "didn't need to look up numbers" and that he "knew exactly what his numbers on the car were". I'd expect that kind of experience at some corner car lot, but I expected a more professional approach from a Penske dealership. At this point we were fed up and it was closing time. We told Angel that we were serious buyers, and would have purchased the car for the price initially quoted. He asked us to wait one more time while he went back to talk with Amit, but we were tired of being strung along. We reminded him that he had our cell numbers and email address, and he could follow up with us that way. 2 weeks later, we've heard nothing - zero follow up, after spending an hour talking over the deal. Needless to say, were not impressed and were left with a very negative impression. Especially when we were interested in a USED car priced a $145k. I guess they don't want our business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Charlie B., We would like to extend our personal regrets regarding your experience while trying to purchase a used car at our dealership and that you haven't received a call yet. We assure you that we take your feedback seriously and want to do our best to figure out a solution. Our General Manager, Justin Hoisington, would appreciate the chance to speak with you, apologize, and get more feedback. You can email him at jhoisington@penskeautomotive.com or call at (478) 918-7093. We appreciate your time and are looking forward to doing business with you soon. Thank you, Porsche West Broward