Reviews
False advertisement for a car.
Confirmed advertised car was on lot. Showed up an hour later and no car. Was told a different car was the car however it was clearly not. Advertised car had only 3 miles but one he tried to show us had 3k and was used. Advertised car was new. The more Oscar talked the more lies came out. Would never purchase a vehicle from them
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Sherrill, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lorenzo Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (305) 247-5112 and we will do our best to make this better. We hope to hear from you soon.
Lorenzo dealership is the worst dealer you can possibly...
Lorenzo dealership is the worst dealer you can possibly do business with! Be careful very dishonest! Run! Run! Run! Bad business people! Bad!Bad dealership
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I have been waiting 3 months for my title and I am on my...
I have been waiting 3 months for my title and I am on my 4th Temp Tag. Their Tag Agency SUCKS. GOOD LUCK GETTING YOUR TITLE!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Clelia Mazariegos
Fui a Este lugar el 2/8/21 con intensiones de comprar un vehiculo, nunca lo compré porque no me gustaron sus terminos, pero Ellos cobraron el anticipo $10,000. Despues de ese dia ha sido una pesadilla para recuperar el dinero, fue facil cobrar pero difícil devolver el dinero segun Ellos no gay nadie capaz de hacerlo, siempre tienen una excusa, no esta el vendedor, el gerente etc. Lo reporte a mi Credit y debit card como pago inapropiado y hoy mi debit card me está poniendo el cargo de nuevo pir no encontrar el dinero! La pregunta es Donde esta mi dinero? Estoy planeando llamar a Telemundo 51 para q me ayude con esto! Y Orando para que en este tiempo de corona Virus no me roben el dinero que tanto necesito.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
worst dealership
Worst car delearship ever Luis is a very bad guy, he don’t know how to talk and handle with a costumer. I buy the car cash, I can’t still get my title and the car have a lot problems. I don’t recommend at all this dealership to nobody. This is awful
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Hamady, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (305) 247-5112 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.
Still Waiting for my car cover and repairs
Worst of the worst Dealership. They attempted to fix my vehicle, made matters worse, and have yet to produce my Factory Model Specific car cover.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Hi, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please give us a call at (305) 247-5112 and we will do our best to make this better. We hope to hear from you soon.
Buena atención de Juan Carlos Lopez
Un magnífico lugar, tranquilo y muy céntrico y accesibilidad. Muy buena atención del equipo de trabajo principalmente del vendedor Juan Carlos López. El tuvo una super atención y paciencia a pesar de tantas preguntas que le hicimos.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Excelencia
Excelente atención del vendedor Juan carlos López mucha paciencia a la hora del negocio estuvo al tanto de nuestra familia y espera de la desicion
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Horrible service dept. Took my truck in for a leaking...
Horrible service dept. Took my truck in for a leaking transmission that they had installed. I know they have a sign that they aren't responsible for stolen items but I didn't expect them to take everything! Had my truck for over a month and it still leaks.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Jean Carchi
We bought a used car in excellent conditions, Jean was very patient and was able to find a car that will accommodate us, he did an excellent job! the best experience!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Katherine, we're happy you found our staff to be so supportive during your experience here at Lorenzo Ford. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!