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Lorenzo Ford

(841 reviews)
Visit Lorenzo Ford
Sales hours: 9:00am to 9:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–9:00pm 7:00am–6:00pm
Tuesday 9:00am–9:00pm 7:00am–6:00pm
Wednesday 9:00am–9:00pm 7:00am–6:00pm
Thursday 9:00am–9:00pm 7:00am–6:00pm
Friday 9:00am–9:00pm 7:00am–6:00pm
Saturday 9:00am–9:00pm 7:00am–3:30pm
Sunday 11:00am–7:00pm Closed
2023 consumer dealer award
View 1 awards
2023 consumer dealer award
New (877) 264-7709 (877) 264-7709
Used (866) 540-7782 (866) 540-7782
Service (866) 956-0482 (866) 956-0482

Reviews

(841 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Lorenzo Ford from DealerRater.

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False advertisement for a car.

Confirmed advertised car was on lot. Showed up an hour later and no car. Was told a different car was the car however it was clearly not. Advertised car had only 3 miles but one he tried to show us had 3k and was used. Advertised car was new. The more Oscar talked the more lies came out. Would never purchase a vehicle from them

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi Sherrill, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Lorenzo Ford. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (305) 247-5112 and we will do our best to make this better. We hope to hear from you soon.

Lorenzo dealership is the worst dealer you can possibly...

Lorenzo dealership is the worst dealer you can possibly do business with! Be careful very dishonest! Run! Run! Run! Bad business people! Bad!Bad dealership

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I have been waiting 3 months for my title and I am on my...

I have been waiting 3 months for my title and I am on my 4th Temp Tag. Their Tag Agency SUCKS. GOOD LUCK GETTING YOUR TITLE!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.

Clelia Mazariegos

Fui a Este lugar el 2/8/21 con intensiones de comprar un vehiculo, nunca lo compré porque no me gustaron sus terminos, pero Ellos cobraron el anticipo $10,000. Despues de ese dia ha sido una pesadilla para recuperar el dinero, fue facil cobrar pero difícil devolver el dinero segun Ellos no gay nadie capaz de hacerlo, siempre tienen una excusa, no esta el vendedor, el gerente etc. Lo reporte a mi Credit y debit card como pago inapropiado y hoy mi debit card me está poniendo el cargo de nuevo pir no encontrar el dinero! La pregunta es Donde esta mi dinero? Estoy planeando llamar a Telemundo 51 para q me ayude con esto! Y Orando para que en este tiempo de corona Virus no me roben el dinero que tanto necesito.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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worst dealership

Worst car delearship ever Luis is a very bad guy, he don’t know how to talk and handle with a costumer. I buy the car cash, I can’t still get my title and the car have a lot problems. I don’t recommend at all this dealership to nobody. This is awful

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Hamady, it's upsetting to hear that you did not receive the top-notch service we strive to provide. Please reach out to us at (305) 247-5112 when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction.

Still Waiting for my car cover and repairs

Worst of the worst Dealership. They attempted to fix my vehicle, made matters worse, and have yet to produce my Factory Model Specific car cover.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to hear that you did not. Please give us a call at (305) 247-5112 and we will do our best to make this better. We hope to hear from you soon.

Buena atención de Juan Carlos Lopez

Un magnífico lugar, tranquilo y muy céntrico y accesibilidad. Muy buena atención del equipo de trabajo principalmente del vendedor Juan Carlos López. El tuvo una super atención y paciencia a pesar de tantas preguntas que le hicimos.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Excelencia

Excelente atención del vendedor Juan carlos López mucha paciencia a la hora del negocio estuvo al tanto de nuestra familia y espera de la desicion

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Horrible service dept. Took my truck in for a leaking...

Horrible service dept. Took my truck in for a leaking transmission that they had installed. I know they have a sign that they aren't responsible for stolen items but I didn't expect them to take everything! Had my truck for over a month and it still leaks.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

Jean Carchi

We bought a used car in excellent conditions, Jean was very patient and was able to find a car that will accommodate us, he did an excellent job! the best experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Katherine, we're happy you found our staff to be so supportive during your experience here at Lorenzo Ford. Check our social media pages to stay in the loop on product news and updates so we can help you again on your next visit!