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Autoline of VA

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (100 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (100 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Run away and don’t even look back

in the midst of legal action as we speak . They are crooked and dishonest . Please read the fine print and get answers in writing . When you question them they give bogus names that change everytime you call but you recognize the voice and they argue with you on any negative thing you say (just like we have seen in the responses to these negative reviews ). Read the fine print before signing or better yet, don’t sign at all ... just leave !

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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DO NOT BUY ANYTHING FROM THESE PEOPLE

My son bought a Audi S4 less than 30days ago and now the car has run out of oil and ran out of coolant in less than 2 weeks and when we called they are not willing to do anything about it. The shady dealership is crap and they should be proud that I was not there when they sold this crap to my son. His father is the bigger idiot for buying this junk from them. This is why I stick to Chevys!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
7 people out of 7 found this review helpful.

DO NOT BUY ANYTHING FROM THESE PEOPLE

Sold my 16yr old a piece of crap Audi S4, had the car less than 3 weeks and we have already had to deal with being stranded cause the car had no oil to now today being stranded because the car has no coolant at all in it. When we called to talk to the sales guy Hazan he wouldnt even help us so asked to speak to a Manager and Shawn said they cant do anything for him. This car is junk and now we are stuck with it. Will never do business with them ever!!!!!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for such unfair review. Dear customer, first of all we did not sell any car to 16 years old child. Your husband which you cursed on phone bought car. Your husband purchased 2003 Audi S4. On time of purchase car was in good shape and all maintained. That time you also confront your husband to buy car. And you definitely know they purchased that car for project. We do not know what is your family problems. But you called us and blackmailed that you will post bad reviews if we will not take car back. Hopefully, other people will not be harassed by you like us.

Excellent Experience

Brian was Fantastic to work with! I flew into Dulles airport on his day off and he not only picked me up from the airport, but he also opened the dealership early to help take care of me! I would recommend them to anyone!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst cars, will see after your purchased

Nice customer service before you purchase your car, make sure you wash your car before you buy it from them. Car paint will go and see some scratches, they will blame you if that happened. The manager point you a finger and threaten you to call police if you see some issue after your purchase. Please be careful on their great customer service guys. I am the one who bought expensive car from them and have to do servicing after i purchase the car. I don’t prefer anybody to go there and buy, I know their cars are cheaper than other but you will have to spend later those moneys.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

You have to be honest. You got amazing car with 9k miles. We even made emission test as a gift. Car was completely clean on time of sale. You checked car at least hour. Car has bumper to bumper warranty. You even put 5 star review. After 4 days you are calling us that there is dent. We checked pictures if car has any dent before selling. And you know there was not any dent on car. You made it after four days you stated that you found dent on car. You told us to help you. We made you cheapest and quality body job in USA. We agreed that you going to pay half of body job. Then after job done you said you will not pay that. Only to make you happy we made all of these. But this is how you appreciate it. Thanks for dishonest review. Hopefully other customers will not get mislead. We will upload pictures of the car before and picture after you damaged car. We will put your previous review. And make sure other businesses be very careful while dealing with you.

2014 Audi Q7.

Brian was very friendly and knowledgeable about all the cars on the lot. Sean was great with the financing and explaining all the details. They were never pushy and wanted to make sure we had all our questions answered.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Mr David

Buying a car when you live a 1000 miles away from any dealership is risky at best. However, Brian went out of his way to reassure me that the car was as described and took it to a local Mercedes dealer for a pre-purchase inspection and fixed the few things they found. So yes I would recommend Autoline of VA.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great experience

Great experience shopping with my son for his first “new” used car. Brian was professional and very accommodating. Car was clean and ready as promised. Would purchase from them again without hesitation.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Worst Dealer Ever.

They listed false information in description about vehicle. I drive from Baltimore to pick up that car. I was very disappointed.They also tried to sell me a two thousand dollars xxxxxxxx warranty that I did not need. When I refuse , they said the vehicle could not be finance without it. Buyers BeWare.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Nissan 370z

I had a excellent visit to autoline of Va. All of the salesmen and mechanics were extremely nice and genuinely care about all of their customers. They truly do offer the best prices to all of their customers and give top dollar trade in values for your preowned vehicle. I had the opportunity to work with Sean. He took his time and was very patient with me and explained everything with great detail. He gave me great life and finacial advice and me feel very confident driving off the lot. I would truly recommend him to anyone of my close friends or family looking to purchase a new vehicle.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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