Jim Trenary Ford

Working with Dave was a fantastic. We went in to test drive a vehicle, fell in love with it, and he got us out the door with the right payment and never played any “sales games” in order to make the deal. Highly recommend!

Over the last month I have had the worst service through this dealer. So, I originally called the service department telling them what was occurring. And they said yea bring it on in and we will take a look at it... well I got there and my husband followed me to bring me home. Got there and said I was there to drop it off for work. They said oh well we won't be able to look at it until next week. Ok welI i can't just drop it off for that amount of time. Oh you can make an appointment. Ok I'll make an appointment for April 1. I'll be there. Fast-forward a week and I call them again. Letting them know that it was about to die going up a hit on the way home from work. Oh so you want to see about brining it in sooner? Well yea if you have an appointment. Ok well bring it in March 19.. I'll be there. I get there March 19 once again having my husband follow me.... I was told to bring this in for an appointment. Oh it doesn't look like your appointment was ever moved so we won't be able to look at it until the middle of next week.. . Well I wasn't able to drop it off for that period of time. So I said I'll just stick with my appointment. Tuesday the 30 came and I had called because my husband's car stopped working and he had our extra car. So I had to get a rental car so I called Ford to see if they could put a rental car on to our appointment. They said well we can't promise you a car. But we will try. So I went to drop it if on March 31 for my April 1 appointment. I tell my husband not to worry about following because if they don't have a rental I'm not dropping it off. So I get there and I tell the service guy that I need to drop my vehicle off but I need the rental car. He said well let me see if I have a rental. So he goes back and forth in this office and says unfortunately we don't have a rental car right now. I said well then I need to reschedule an appointment. He said well what if I take your number down and call you when we do have a rental car. Ok fine. This has been a terrible experience I will not go to this dealership even though it is the closest dealership to my home. I will drive farther just to avoid this dealership. It was ridiculous being told to come in but then not be able to get it in even though I was told to bring it in. And so since I was able to drop the vehicle off when I was trying to because they didn't have a rental car I broke down the next morning. Half way to work.

We have purchased lots of vehicles from Jim Trenary Ford and have have had a good experience with them. Ed was a great help with every thing .

Just completed our 2nd purchase from Trenary Ford and both were extremely painless and expedient. We were treated with respect and dignity by both the Sales and Finance Departments. Based on our experience, we strongly recommend them. If you're in the market for a truck, Ed Rapien is the guy. Very knowledgeable of Ford products and is fantastic to work with.

The sales agent Ed was great along with the rest of the team. They all exceeded my expectations. I love my new Explorer. Again Thanks.

In a world of poor car salespeople, Ed Rapier is a superstar. I would buy again from him anytime. Honest, responsive, and no nonsense pricing

They were very helpful and we got out in and out of there fastDid not have to sit down and watch TV while we were waiting for them to get the truck ready and all the paperwork

In 2010 we bought a Fusion from Ed. He was very helpful then and has been very helpful with our new Escape. He has always been available when we had a problem or even just a simple question.

Ed at Jim Trenary Ford didn't pressure us for a sale. As a business purchasing a fleet, we have a process to follow that we have to follow in order to get a large purchase like this approved and all the paper work ready--which takes ALOT OF TIME. Ed was patient, and they were the lowest price. The day we went to purchase and pick up the vehicles we were in and out in 20 minutes or less, it was fast and easy. Great customer service! I would recommend Ed and Jim Trenary Ford to anyone.

Jim Trenary Ford didn’t pressure me with calls. They were great to deal with and delivered my truck to Mississippi one day after purchase.