Reviews
THIS PLACE IS HORRIBLE!!!!!!
Honestly doesn’t even deserve one star. They fool you by the price and sell you for a higher amount than the listing price. No one knows what they are doing. I was there for 5 hours and left with nothing. They had me sign away with papers telling me about the price we negotiated on and then the papers showed a different price which was higher than the price online. They claim their system doesn’t work that’s why the prices are different. This was the worst car experience ever!!!!!!! I wouldn’t even waste your time on these idiots
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Sarah, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We would like to work towards a resolution, so if you are willing, please reach out to us at (314) 997-3400 to discuss this further.
Super Simple Process
The process was very easy and straight forward! Super impressed with the customer service. Ken Walsch was a great sales consultant and he even helped me find a better insurance quote! I’m very happy with my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Kirsten Watson, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton St. Louis Nissan! If you have any further questions, please give us a call. We're always happy to help!
New car
Ken was amazing. Got me what I wanted for a good price. Come on down and see if he can get you in your dream car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Corey, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Ken is the guy to see if your in search of a great
Ken is the guy to go to to find a great truck car suv Nice straight to the point and very patient Go see Ken to get you a ride
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Ken, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton St. Louis Nissan! We look forward to your next visit! Take care!
Ken is the one you need if your looking to purchase a new...
Ken is the one you need if your looking to purchase a new car Nice , straight to the point Awesome guy to do business with I strongly recommend
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know our staff Ken was so helpful! We want all our customers to feel this way when leaving our dealership!
Great service
Carlos was a great sales person very patient with me and worked very hard to get me a good prices. Truly satisfied with my purchase.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
B. Bulley, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton St. Louis Nissan! If you have any further questions, please give us a call. We're always happy to help!
Wonderful Experience!
Yeimi Gomez was wonderful! She was very helpful and answered all of my questions about the Nissan Rogue I was interested in. She was very helpful in getting me the best deal! I would definitely recommend her, as well as, the Napleton St. Louis Nissan dealership. The place was very clean with a very friendly and welcoming atmosphere. The staff were all very friendly and willing to work with their customers. They offered free coffee, hot chocolate, and water too! I had the best experience purchasing my first car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are pleased to hear of your experience with us. Customer satisfaction is one of our top priorities and we're glad to know Yeimi Gomez was so helpful! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great experience
Mark was honest and helpful. It was less stressful buying experience. Good place. I will recommend to friends and come back for my next car purchase
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Michael I., thank you for your kind review; we are happy to pass along your comments to the team here at Napleton St. Louis Nissan! If you have any further questions, please give us a call. We're always happy to help!
Great Experience with Terrell Brown!
My Sales Associate Terrell Brown assisted me with purchasing my lease. He was very professional, took his time to explain the process and listened to my needs as a customer. He's Customer driven and represents the brand of Napleton Nissan very well. I would highly recommend that you work with him during your next visit. If I could rate my experience, it would be a 10 out of 10.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Melissa Stearns, thank you for your kind review; we are happy to pass along your comments to the team here at Napleton St. Louis Nissan! If you have any further questions, please give us a call. We're always happy to help!
My Sales Associate Terrell Brown assisted me with...
My Sales Associate Terrell Brown assisted me with purchasing my lease. He was very professional, took his time to explain the process and listened to my needs as a customer. He's Customer driven and represents the brand of Napleton Nissan very well. I would highly recommend that you work with him during your next visit. If I could rate my experience, it would be a 10 out of 10.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!