Reviews
Used Car
Lucas was really helpful and was a nice person to work with. I’m glad I was able to walk out with a car that I liked.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bait and Switch!
The car I was interested in had a sticker on the window that said there was a 3 month power train warranty on the car. It wasn’t until AFTER I bought the car that they told me that they will not honor it. They removed the sticker while I was doing the paperwork. I asked to see it and they flat out lied to me saying they didn’t know where is was. This was even though they had removed it five minutes before. Terrible place to do business! It’s a shame when businesses like this won’t test their customers fairly.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
All the used vehicles were not certified.
All the used vehicles were not certified. They were all absolutely filthy inside and needed some sort of repair complete before you could drive it off the lot. The first car we asked to test drive had a bad wheel bearing strut. We didn't even make it off the lot because it wasn't safe to drive! Why would they let someone test drive an unsafe vehicle off their lot!!?? On a positive note, the salesman was very accommodating and friendly. He definitely had is work cut out for him.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Wonderful Experience
Very kind and courteous staff. Randy was very helpful. I will be back for my next vehicle purchase in the future. This process was very simple and quick.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
F rating.
F rating. BBB WARNING CONSUMERS! Go to Better Business Bureau online for more information on Larry Stovesand Kia.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Larry Stovesand Kia in Carbondale hide behind phoney online customer endorsements. But they can't hide from the Better Business Bureau.
Great experience overall.
I drove by to randomly check the place out and ended up buying a truck! I appreciate Angel Romero he was kind & helpful, thank you.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 3.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Very Stressed Out
I had the worst experience with this store I usually buy Chevy's but decided to switch my selection I had a recall on my car for a motor first of all my car seat on the lot for two months with the keys in the front seat the whole time the service manager (Shonna)was saying my car was in line to be fixed two months later I called they said my vehicle never made it to them and for me to report my car stolen it was there the whole time then it was there another month my son went to see what was going on November 5th my car doors were open and my hood so he asked them why my doors where open the service manager said it shouldn't be like that but he took pictures Jenny told me not to expect a miracle so it was there another month never touched then I had a call late November telling my I need a starter I had a warranty it was just replaced before they received my car so that wasn't it then Shonna the service manager said it was the battery I bought my battery a couple months before then I had a call telling me my car was ready I pulled out of the parking lot and got maybe a half of block it shut off on me then I called that Friday and Shonna said it was my transmission I never had transmission problems before but she was rude and not friendly the whole time I had to deal with her I've never been treated like this over my car and I haven't been able to drive my car since it's been gone since August 4th I just paid $250 to get it back to Kentucky from Illinois I still owe on this car making payments every month for something I can't drive I'm very unhappy and I Pray for all those rude people cause this is new to me and I never experienced this
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brenden Whiting was the best!
I bought a Sportage from Brenden Whiting today. From start to finish it was flawless! He listened to my requests and wants and followed through flawlessly! I am a professional working woman, with little time, and Brenden was spot on ! This means a ton to me! Thank you Brenden, and thank you Stovesand for hiring this great young man!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mike G
We purchased a 2021 Kia Sorento last Saturday at Larry Stovesand Kia in Carbondale. We were quite pleased with the entire process. T sales staff was friendly and courteous/ Our sales person is Jerod Sanders, whom recommend highly . We have not had to use the service or parts departments yet, so I can't comment on them , but I'm sure they are good.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Buyer Beware.
We purchased a 2019 Dodge Challenger. The front end was poorly repaired. 1. A) Front facia has a large chip down to the white plastic. B) Front facia is distorted leaving a 1/2" gap to the passenger front fender. C) Obviously, this vehicle was in a minor frontend collision which necessitated a paint respray of the frontend. The spray job was poorly executed resulting in fairly heavy paint run offs. 2. Passenger upper door pillar was damaged with what looks like an attempted break in. Henceforth, upper door roofline has a fairly large and noticeable crease in the metal. 3. Doorguard(Lip) on both doors have been repainted with a very noticeable tape line transition. 4. Key fob shortage, usually when buying new or newer used cars ie 2019 model year with lower mileage, you would expect 2 key fobs. This was not the case as this car only came with 1.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase