Reviews
5 stars for 5 star Subaru
This is the 3rd Subaru we have purchased here. I only take my car her for service because we love them so much. Wing and Sean made this an easy upgrade and we are thankful for their friendliness and professionalism!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
LINDSEY.KH825, Your loyalty and friendship mean a great deal to all of us at Subaru of Grapevine. Thank you for returning for another vehicle purchase! When Sean, Wing, or I can help with your automotive questions, you will have our full attention. Call us any time at 817-438-1700. Thank you again for choosing our dealership! Best Regards, Doug Laymon, Sales Manager
Steve was super helpful when I traded in my 2017 Outback....
Steve was super helpful when I traded in my 2017 Outback. I wanted to move up to an Ascent and he found me one that was not only in my price range, but had the features I wanted. There was never any pressure to get something I didn’t want or to pay more than I expected. He’s also a super chill guy who ensures you have the best experience possible!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on owning a Subaru Ascent, AlexisW! The staff at Subaru of Grapevine are here to continue serving you and we ask that you call us at 817-438-1700 any time you have questions about your vehicle. Our goal is to make certain you are completely enjoying your adventures! Thank you, Doug Laymon, Sales Manager
Extremely laid back sales professional with a meticulous...
Extremely laid back sales professional with a meticulous nature and knack for excellent customer service. If he’s still at Five Star Subaru in a few years I’ll definitely see him again!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello AlexisW, Thank you so very much for your endorsement of Subaru of Grapevine. As you get comfortable in your new Subaru, please reach out to Stephen or me at 817-438-1700. We would love to review any of its features to assure you the best driving experience. Stay in touch! Thanks again, Doug Laymon, Sales Manager
Steve is one of the best sales person I've worked with
Steve really cares about given the best possible experience to his customers. He does the best he can to give you advice, tips and he always want to know that you are getting what you need. He was also really patient and educated as only a few others have been to me in my entire life, car dealership or not.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Carlos, for sharing your shopping visit at Subaru of Grapevine. Steve and I welcome any additional questions about your new vehicle at 817-438-1700. Our goal is to have you enjoy your very best driving experience ever! Thanks again for choosing our dealership for your purchase, Doug Laymon, Sales Manager
I worked with Shannon in internet sales. She has been one...
I worked with Shannon in internet sales. She has been one of the best sales person I have ever met. So very helpful and kind. She spent a lot of time working with me and has offered to help me with getting everything set up with my car. I would recommend her and the dealership to anyone looking for new car
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Denise, for taking the time to acknowledge Shannon's effort with your vehicle purchase. Your recommendation of Subaru of Grapevine is very much appreciated and we hope to continue sharing our knowledge with you. Stop by or call us at 817-438-1700. Thank you again, Doug Laymon, Sales Manager
Steve is an honest salesman who truly and genuinely cares...
Steve is an honest salesman who truly and genuinely cares and wants his customers taken care of. I've been driving my car around work all day and it's amazing. Steve got me a great deal on a 2015 Subaru outback. He goes the extra mile for his customers because he cares about people, even strangers. Everyone there was so helpful. Thank you Steve and thank you Subaru.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Hello, Ben, and thank you for this fine review of Subaru of Grapevine. If you would like to review any of your Outback's features or care, please let us know at 817-438-1700. You are a valued customer at our dealership! Thanks again, Doug Laymon, Sales Manager
Everything was great , got my vehicle in and out in a...
Everything was great , got my vehicle in and out in a timely manner. I have several of my. Thickens services here , I receive awesome service every time. Thanks very much for the awesome service
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, cooper75067, for choosing the service center at Subaru of Grapevine for your vehicle maintenance. Your loyalty has been greatly appreciated. When you have automotive care concerns, we are ready to help at 817-438-1700. Again, thank you for making us your dealership, Marcus Procter, Service Manager
Subaru of Grapevine, as represented by Internet...
Subaru of Grapevine, as represented by Internet Specialist Lauren Bayles, provided a smooth and refreshingly easy purchase experience with our Subaru Outback. I would highly recommend the dealership to others seeking a positive approach to sales.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for the high rating for Lauren and Subaru of Grapevine. Your recommendation is truly appreciated and we hope to work with you again. Please stay in touch with Lauren or me at 817-438-1700. It would be our pleasure to help with future vehicle needs. Thanks again, Doug Laymon, Sales Manager
Great experience!
Everyone I worked with was extraordinary, even with some complications with my trade-in. I would recommend Ron to anyone interested in a Subaru! Thanks!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello mark.tunnecliffe, Thank you for your great rating for Subaru of Grapevine. We love having your business and friendship and our staff is ready to continue serving your auto needs again. Call us anytime we can help at 817-438-1700. It is great to call you our customer. Thanks again, Doug Laymon, Sales Manager
New Customers from CA
Only con is that we live about hour away. So i will be servicing my car at a closer subaru dealer. Or else i would be coming here. The dealership is stellar, better than the ones in CA
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello JLYN.PMEDINA! Even though you are a ways away, please call us at 817-438-1700. We will do our best to give you direction regarding the care of your new Subaru. Thank you for shopping with us and we hope you stay in touch. Enjoy, Doug Laymon, Sales Manager