Reviews
I arrived early (to avoid traffic making me late), and...
I arrived early (to avoid traffic making me late), and they took my car right in. They were done and I was driving out 45 minutes later! Courteous service personnel provided all the info I needed. Just another reason I love Subaru. Keep up the awesome customer service!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello serenity3424! Serving you as efficiently as possible is a priority. We are grateful for your business in our service center and we look forward to helping you again at Subaru of Grapevine. When you have maintenance concerns, please call us at 817-438-1700. Thank you for making us your auto dealer, Doug Laymon, Sales Manager
2020 Subaru Crosstrek
Great experience buying a new car at year-end! I had looked at several dealerships and was all over the map as far as the vehicle I was looking to buy. Spencer was very patient, understanding and helpful to pick the right vehicle for my business needs. Freddie in finance suggested I lease the car since it would only be driven a limited amount. We closed the deal out at 9:30pm on New Years Eve...sorry guys for keeping you late!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Happy New Year, pwags777! Our team is here to help you no matter the time. We look forward to seeing you in 2020. Thank you for choosing Subaru of Grapevine, Doug Laymon, Sales Manager
We have purchased from three Subaru dealerships. This was...
We have purchased from three Subaru dealerships. This was by far the most pleasant and easy of our experiences. They are low-pressure, professional, accommodating,
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Welcome to Subaru of Grapevine, Amy! Thank you for shopping with us! We love sharing our vehicle knowledge with you. Whenever you have questions about your Subaru, please give Rutger or me a call at 817-438-1700. Enjoy and safe travels, Doug Laymon, Sales Manager
Very well organized
That's pretty much it. I told them what I was looking for, they found it, shipped it up from Houston, called me the next day, set up a time to come in for a test drive and paper work, everything went smoothly even though another buyer showed up at the same appointment time unexpectedly early. Others stepped in to cover. Very smooth. I'm sorry but I don't remember the names of the other employees that stepped in.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, bodenmi, for taking the time to share your shopping experience at Subaru of Grapevine. When you are ready to schedule a redelivery of your new vehicle, please let Wing, Dee, or me know at 817-438-1700. Our goal is to continue providing customer care to help you enjoy your Subaru. You are a valued customer, Doug Laymon, Sales Manager
After visiting over 5+ dealerships, the difference at...
After visiting over 5+ dealerships, the difference at Subaru of Grapevine with Wing was immediately evident. He treated us like important customers, didn’t waste our time in any way and welcomed us to the wonderful Subaru family. His unparalleled quality service sets him and the dealership so far ahead of any other dealer or dealership. If you dislike the process of buying a car, and value the safety and security that Subaru provides, Wing and Subaru of Grapevine provide the very highest level of 5 star superiority you will appreciate l. Hands down...WING IS THE BEST IN THE BUSINESS!!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello tata, We love that you settled on making your purchase at Subaru of Grapevine! We hope you stay in touch with Wing because he is a wealth of knowledge. We want you to fully enjoy your new car so please call us anytime we can help at 817-438-1700. Happy New Year and Thank You, Doug Laymon, Sales Manager
Nick and Subaru Grapevine are the best
We have now purchased TWO vehicles from Subaru Grapevine over the last few years. Nick and Jeff assisted us with both transactions. Nick is one of the most knowledgeable salesman out there. He knows his product. He also does an exceptional job of listening to what you want and what you need. He will not sell you something bc its best for him. Ask for NICK when you go to Fivestar Subaru and you will be taken care of.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, John, for visiting Subaru of Grapevine for a second purchase. Your loyalty to Nick and our dealership is very much appreciated. Stop by anytime you have concerns or simply need a complimentary car wash. We love your commitment to our team. Thanks again, Doug Laymon, Sales Manager
Taylor Greene is a great salesman. There was no pressure...
Taylor Greene is a great salesman. There was no pressure and he explain the different Subaru I test drive. It was a great experience. I love my new Crosstrek
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hello Susan, Thank you for recommending Taylor and the sales team at Subaru of Grapevine. We look forward to serving you again in the new year. Please let us know when we can invite you back to review the technology and care schedule of your Crosstrek. We want to make certain you are having the best drive time. Please stay in touch, Doug Laymon, Sales Manager
If you looking for an honest dealership that still has...
If you looking for an honest dealership that still has values then Five Star Subaru is for you. This was the fifth Subaru dealership that we went to in two days. And they got the job done without All the back and forth. We drove an hour to this Subaru dealership and it was worth the drive. Taylor Ates, this lady is top notch .
- Customer service 5.0
- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your recommendation of Subaru of Grapevine. We appreciate the extra miles you drove to shop with us and we always welcome your calls at 817-438-1700. Our goal is to continue sharing our knowledge so that you really enjoy your Subaru. Thanks again, Doug Laymon, Sales Manager
Great Service, Friendly and Helpful Staff
Bought my first Subaru here, and the service was exceptional. Ron helped us through the entire process, and made finding our new car a breeze. Freddie in finance walked us through the whole process without pushing or trying to oversell anything, making this overall experience excellent, and of course the car was excellent too.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Congratulations on your first Subaru! We are excited you own a great brand and our goal is to make it the best vehicle you have ever owned. Please stop back so that we can reintroduce the great features on your auto. Knowing you are fully enjoying your drive time is important, Call us at 817-438-1700. You are a valued customer at Subaru of Grapevine. Happy New Year, Doug Laymon, Sales Manager
My first Subaru
Everything was great !! Vert awesome staff. The finance Manager Was great , help explain all the financial documents with ease. The Sales Manager Doug L was very helpful .
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Welcome to the wonderful world of Subaru, cooper75067! Our sales staff wants to make certain you are completely familiar with your car and we welcome you back anytime to discuss your vehicle. Stay in touch with us at 817-438-1700. Thank you for sharing your feedback and we look forward to seeing you again. Happy New Year, Doug Laymon, Sales Manager

 
         
           
           
           
       
           
           
           
           
           
          