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Van Horn Ford of Oconomowoc

(845 reviews)
Visit Van Horn Ford of Oconomowoc
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (920) 287-0389 (920) 287-0389
Used (920) 287-0540 (920) 287-0540

Reviews

(845 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Horn Ford of Oconomowoc from DealerRater.

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I was helped out by Trevor(Sales) and Rick(Finance).

I was helped out by Trevor(Sales) and Rick(Finance). They both went above and beyond to get deal that worked for me. Most of the deal was done over the phone and text without issues. They provided no xx numbers and I was able to go to the dealership to finalize paperwork.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing your experience! We're glad Trevor and Rick at Van Horn Ford could assist you so effectively, even remotely. Enjoy your new vehicle!

Ryan was an excellent salesman very knowledgeable and low

Ryan was an excellent salesman very knowledgeable and low pressure which made it very easy.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for leaving Van Horn Ford a five-star review! We are glad that Ryan was as pleasure to work with. Enjoy your new ride!

I had a great experience with Billy and Trevor.

I had a great experience with Billy and Trevor. The mangers were great. I'll be coming back the next one in two years!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Tom, we're delighted to hear you had a great experience with Billy and Trevor at Van Horn Ford! We look forward to seeing you again in two years for your next one. Thanks for the kind words!

Pleasant people to work with have purchased here before

Pleasant people to work with have purchased here before and have always appreciated porn fort

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rogerr - Thank you for leaving Van Horn Ford a five-star review! We are so glad you enjoyed your buying experience.

Trevor was so knowledgeable and helpful.

Trevor was so knowledgeable and helpful. It has been a delightful experience. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Trevor provided such a knowledgeable and helpful experience at Van Horn Ford. Thank you for the high recommendation!

Had a great experience at Van Horn & working with Ryan

Had a great experience at Van Horn & working with Ryan Metcalf. They made the car-buying process super simple. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hillary, we're delighted to hear that Ryan and the Van Horn Ford team made your car-buying experience so smooth. Thanks for recommending us!

Not pushy , chill and relaxed atmosphere .

Not pushy , chill and relaxed atmosphere . Would highly recommend . Ryan my salesman made buying a car as easy as it could get !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! We're glad to hear Ryan and the Van Horn Ford team made your car-buying experience easy and enjoyable. We appreciate your recommendation!

Very friendly sales personnel.

Very friendly sales personnel. Ben was awesome to work with! Would work with him again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We're glad to hear Ben and our team at Van Horn Ford provided a positive experience. We look forward to working with you again in the future!

Very professional and not pushy with trying to make a

Very professional and not pushy with trying to make a sale. Was willing to have the vehicle ready for test drive the next day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Peter, we're glad to hear you had a positive experience with our team at Van Horn Ford. Thanks for the review!

Wonderful experience!

Wonderful experience! By far the best group of automotive professionals in the business! This dealership is top notch! From the front door to the finance office, nothing but professionalism. In the future I will be ordering and buying all of my new vehicles from this dealership. I’m a customer for life as long as they keep up the good business practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're delighted to hear that our team at Van Horn Ford provided such a positive experience. We look forward to serving you again in the future and appreciate your loyalty!