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Van Horn Ford of Oconomowoc

(851 reviews)
Visit Van Horn Ford of Oconomowoc
Sales hours:
Service hours:
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (920) 287-0389 (920) 287-0389
Used (920) 287-0540 (920) 287-0540

Reviews

(851 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Horn Ford of Oconomowoc from DealerRater.

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Trevor was so knowledgeable and helpful.

Trevor was so knowledgeable and helpful. It has been a delightful experience. I highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
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  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Trevor provided such a knowledgeable and helpful experience at Van Horn Ford. Thank you for the high recommendation!

Had a great experience at Van Horn & working with Ryan

Had a great experience at Van Horn & working with Ryan Metcalf. They made the car-buying process super simple. Would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Hillary, we're delighted to hear that Ryan and the Van Horn Ford team made your car-buying experience so smooth. Thanks for recommending us!

Not pushy , chill and relaxed atmosphere .

Not pushy , chill and relaxed atmosphere . Would highly recommend . Ryan my salesman made buying a car as easy as it could get !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! We're glad to hear Ryan and the Van Horn Ford team made your car-buying experience easy and enjoyable. We appreciate your recommendation!

Very friendly sales personnel.

Very friendly sales personnel. Ben was awesome to work with! Would work with him again in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great feedback! We're glad to hear Ben and our team at Van Horn Ford provided a positive experience. We look forward to working with you again in the future!

Very professional and not pushy with trying to make a

Very professional and not pushy with trying to make a sale. Was willing to have the vehicle ready for test drive the next day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Peter, we're glad to hear you had a positive experience with our team at Van Horn Ford. Thanks for the review!

Wonderful experience!

Wonderful experience! By far the best group of automotive professionals in the business! This dealership is top notch! From the front door to the finance office, nothing but professionalism. In the future I will be ordering and buying all of my new vehicles from this dealership. I’m a customer for life as long as they keep up the good business practices.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the fantastic review! We're delighted to hear that our team at Van Horn Ford provided such a positive experience. We look forward to serving you again in the future and appreciate your loyalty!

Jason was the most helpful in getting answers to our

Jason was the most helpful in getting answers to our questions about the Chevy Volt my friend was looking at. I was only along to advise, but Jason made us feel welcome, and got a fresh pot of coffee brewed for me. He made us feel very comfortable and secure in purchasing from Van Horn.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Daver, we're delighted to hear that Jason made your visit enjoyable and informative at Van Horn Ford. Thanks for sharing your positive experience!

Attentive and pleasant dealership.

Attentive and pleasant dealership. Ben was very understanding when we did not like the first car we saw. He took the time and made the effort to help us find a car that we did want and that met our criteria.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Rick, we're delighted to hear that Ben and the Van Horn Ford team provided such attentive service. Thanks for sharing your positive experience!

Once we got through the preliminary discussions, the

Once we got through the preliminary discussions, the buying process was simple and quick. I would buy another vehicle from Van Horn Ford.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Darby, we're glad to hear that the buying process was smooth for you at Van Horn Ford. Thanks for choosing us and we look forward to assisting you again in the future!

a dealership that actually was pleasant to purchase from,

a dealership that actually was pleasant to purchase from, from initial contact to eventual purchase, there was really no pressure from our salesman ryan. treated you as a friend, asked you what you wanted for a trade and didn’t belittle you but actually backed you up when talking with the manager, felt we got a very fair deal. ryan is not an arrogant car shark but a straight shooter….. ask for him, you’ll immediately feel at ease

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Dale, we're delighted to hear that Ryan and the team at Van Horn Ford made your purchase experience pleasant and pressure-free. Thanks for sharing such positive feedback! Enjoy your new vehicle!