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Van Horn Ford of Oconomowoc

(845 reviews)
Visit Van Horn Ford of Oconomowoc
Sales hours: 9:00am to 6:00pm
Service hours: 7:00am to 5:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–6:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–6:00pm 7:00am–5:00pm
Saturday 9:00am–3:00pm Closed
Sunday Closed Closed
2023 consumer dealer award
View 3 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award
New (920) 287-0389 (920) 287-0389
Used (920) 287-0540 (920) 287-0540

Reviews

(845 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Van Horn Ford of Oconomowoc from DealerRater.

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Excellent customer service.

Excellent customer service. Jason answered all my questions, listened, and worked with me for a great deal. 5 star rating. Highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Look no further, great dealership to do business with.

Look no further, great dealership to do business with. Very pleased with my experience here.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your confidence in Van Horn Ford, and for your business. We are grateful to have you as a customer!

Super friendly, knowledgeable staff who are ready to help

Super friendly, knowledgeable staff who are ready to help without the typical pushy dealer feel!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much, Wade! We appreciate your business here at Van Horn Ford.

Jonathan was great, very informative and friendly.

Jonathan was great, very informative and friendly. Finance department very efficient and helpful. Was a great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Jonathan and our finance team made your experience at Van Horn Ford a great one! Thanks for sharing your feedback with us.

No one ever got back to me in regards to the car I was

No one ever got back to me in regards to the car I was interested in

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Erica, Thank you for sharing your feedback with us. We’d appreciate the opportunity to address the issues you experienced at our dealership and explore how we can improve. We’ve reached out and would appreciate the chance to speak with you further. Thank you, Daniel Masarik - Sales Manager - (920) 269-7500

I had a great experience working with Trevor to buy my

I had a great experience working with Trevor to buy my Ford Edge. It was a seamless process and I felt well supported throughout. Would definitely recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear that Trevor made your Ford Edge purchase a seamless experience at Van Horn Ford. Thank you for recommending us!

Everyone made sure our experience was comfortable through

Everyone made sure our experience was comfortable through throughout the entire process. We will come back for our next one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Kushiel, we're delighted to hear that your experience was comfortable with us at Van Horn Ford. We look forward to welcoming you back for your next vehicle!

Friendly and attentive sales team!

Friendly and attentive sales team! Highly recommend for any new or used car in Wi.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the kind words for our Van Horn Ford team. We appreciate your support!

Van Horn sales team are great to work with.

Van Horn sales team are great to work with. They are courteous and keep customers in the loop as they work on the sale.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Josh, we're delighted to hear that our Van Horn Ford sales team provided you with courteous and communicative service. Thanks for the positive feedback!

We prepared ourselves to feel like riding a bucking

We prepared ourselves to feel like riding a bucking bronco when it came to looking for a new vehicle, but Billy made the procedure so smooth, enjoyable, and with no pressure. So far we love our new Explorer.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's fantastic to hear that Billy made your experience at Van Horn Ford smooth and enjoyable! We're delighted you're loving your new Explorer. Safe travels, and thank you for choosing us!