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McGovern Chrysler Jeep Dodge Ram

(1,866 reviews)
2024 state dealer award
View 2 awards
2024 state dealer award
2024 consumer dealer award

Reviews

(1,866 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of McGovern Chrysler Jeep Dodge Ram from DealerRater.

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Great dealership all around.

Service advisors are extremely helpful and professional. Everything in the customer waiting area was filled up and clean. Everyone in the service department were willing to help. My tire was quickly plugged and all tires were at 40 psi each. Perfect!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We really appreciate you taking the time to leave McGovern Chrysler Jeep Dodge Ram Newton this awesome review, thank you!

Service department

Today I had a call from Kevin at McGovern to make sure my issues from yesterday were all taken care. Love that this dealership has acknowledged my needs and is always striving to make sure they can do better for their customers. Will always use this dealership in the future and greatly appreciated Kevin being right ontop of making sure everything runs well at McGovern!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the five stars, Carole! We're honored to hear that Kevin and the rest of the crew here at McGovern Chrysler Jeep Dodge Ram Newton could assist you during your visit with us. We hope to see you back!

Great service

Great Service model. Checked in online the day before. Drove in, work only took 2 hours. Staff was nice and communicated well and answered questions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your recent experience! We're so happy that our team earned your 5-stars! We look forward to seeing you next time at McGovern Chrysler Jeep Dodge Ram Newton!

Best Dealership in town!

I purchased my car from McGovern a year ago, and just received the best customer service from McGovern in Newton. Kevin, the service manager is the best!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for your review, Lidia! We appreciate your service, and look forward to seeing you next time at McGovern Chrysler Jeep Dodge Ram Newton!

Top Notch Customer Service

McGovern is professional and has great customer service. Ken Meltzer checked in with me before my car was serviced and updated me throughout the process. Best of all, my car was fixed in less than two days.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review, Nikki! We're so happy that Ken earned your 5-stars! We look forward to seeing you next time at McGovern Chrysler Jeep Dodge Ram Newton!

Brand new Jeep having seizures!

My brand new Jeep-2022 had a weird heavy shake problems. When I called McGovern the answer wasn’t very promising to assist. However, when I had the brand new jeep towed there. Scott understood the urgent of the car problem. Scott was very friendly, knowledgeable and helpful. Thank you Scott for helping me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your review! We're so happy that Scott and the rest of our team at McGovern Chrysler Jeep Dodge Ram Newton! We appreciate your business and look forward to seeing you next time!

GREAT SERVICE

Amazing service fast and quick. Super friendly staff will always come here. Anybody in this department is going to care and tend for your needs in the best way possible! Rahul is great in service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your review, Augustine! We're so happy that Rahul earned your 5-stars! We look forward to seeing you next time at McGovern Chrysler Jeep Dodge Ram Newton!

A+ Customer Service and Dealership

Would highly recommend working with this dealership. My old jeep (that I bought from another dealership) was out of service and I was not being helped by my previous dealership at all. Stopped by McGovern Jeep and John and Tom were able to help me navigate a difficult situation and get me into a new car. They were fair on the price and helped me when two other dealerships I went to were little to no help for my particular situation. If you are looking for a jeep I would highly recommend buying one from them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for your kind review, Lawrence! We're so happy that John, Tom, and the rest of our team provided you with an excellent visit! We look forward to seeing you next time at McGovern Chrysler Jeep Dodge Ram Newton!

Excellent service

I was able to get an appointment in a timely manner. Friendly and courtesy customer service. Assistant explained everything. Very satisfied with the overall service!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for taking the time to leave us a review! We appreciate you giving us the opportunity to earn your business and hope to see you again next time here at McGovern Chrysler Jeep Dodge Ram Newton!

You’ve tried the rest!

This dealership excels in customer service! You’ve tried the rest…now try the best! I’m always amazed at the level of courtesy and the quality of the service department!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for sharing your experience! We're so lucky to have you as a satisfied customer! -McGovern Chrysler Jeep Dodge Ram Newton