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Audi Calabasas

(168 reviews)

Reviews

(168 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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👍🏽

They will work with you. Ruben and Merad ensure the customer leaves satisfied. Thank you again for the great customer service. Till the next time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad to know that Ruben and Merad provided you with excellent service at Audi Calabasas. We appreciate your feedback, and look forward to assisting you again in the future!

Excellent service by Audi calabasas

Rafael is very good . Audi calabasas is very good . Excellent service . As soon I went Rafael attended my queries and made it very easy for me .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Milton, it's great to know that Rafael provided excellent service and made your experience at Audi Calabasas a positive one. Thanks for choosing us!

Superior Service from Michael

We did not purchase our car from this dealership. We brought the car to Audi of Calabasas for service for the first time last week. The service person who first met with us, Michael, was friendly and knowledgeable. We returned for our appointment and he was on time and prompt. He contacted us when the problem was diagnosed and gave an honest expectation of when it would be ready. Michael continued to give us updates. Should we need to return for service it’s very much because of his personal touch.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Sandi, we're delighted to know that Michael and our team at Audi Calabasas provided you with a top-notch service experience. We appreciate your kind words and look forward to assisting you in the future!

Love this dealership!

Everyone is friendly and professional, and the service is always top notch. Rafael is the advisor I work with, and he is the best. He always goes the extra mile to keep my vehicle performing its best. I highly recommend Audi Calabasas.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Lisa, we're so glad to know that Rafael and the rest of our team at Audi Calabasas have been able to provide you with top-notch service. Thanks for your recommendation!

Satisfaction

Michael was very helpful, nice, caring and professional. He delivered what he was supposed to do!!! I was very impressed by him and his approach

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Lily, we're delighted to know that Michael was able to impress you with his professionalism and helpfulness at Audi Calabasas. Thank you for your kind words!

Would recommend

Great experience leasing a car at Audi in Calabasas. Doug was helpful, professional, and easy to work with. No pressure like usual. Would definitely recommend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for choosing Audi Calabasas above the rest, Blayke! We will be sure to pass your kudos along to Doug for a job well-done. Our team appreciates your recommendation and hopes to see you again soon!

Great experience!

Great experience leasing my q8 etron! Vonn was very helpful and worked with us to get a good deal. He made sure we had everything ready in time and helped us trade in my old car. No complaints!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Bryan, thank you for choosing Audi Calabasas! We're so glad to hear that Vonn provided you with a great leasing experience and helped you get a good deal. We appreciate your business and hope you enjoy the ride!

Provide Customers With Accurate Service Time

We called due to a company recall and were told it would take 4 hours. So we took our 2023 Audi Q4 on 6/5/23 to Audi Calabasas at 8:30am and were informed it would be ready by 12:00pm. So I went at 1:30pm to pick it up, but had to wait and walk around until 4:00pm until the service was completed. We were not provided with a loaner car. Mr. Rafael Flores, the Service Consultant was very helpful and professional. He even suggested he could drive me home and bring me back so that I wouldn't have to wait there for a few hours.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you for leaving your feedback, Ali. I sincerely apologize for the longer-than-anticipated wait time and any inconvenience we may have caused during your visit to our dealership. However, I am glad to hear that our team was helpful and professional in assisting you. If there is anything else I can do to improve your experience with us, please do not hesitate to reach out and let me know. Thank you, Kenneth Frakes - Service Manager - 818-877-1955

Fraud

I Bought a used Audi etron with low miles and with an accident dealer is covering up. Not on carfax. I’ve had the car for 1 month and it’s been in their shop 3 times and counting. Fraud and liars. Don’t buy. Go next door to Mercedes or bmw. Or have a third party look at it. And don’t expect to talk to the general manager. Forget about it.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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my purchase experience

Anam was great, very knowledgeable and responsible, provided great service and delivered everything that was promised. highly recommend her and this dealership as a whole.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

David, we are thrilled to hear that Anam provided you with excellent service and that you would recommend Audi Calabasas! Thank you for taking the time to share your experience with us.