Audi Calabasas

Absolutely. Since this is a public review, it's best to stick to things you personally experienced and avoid stating anything you can't verify. Here's a strong but factual review: I was disappointed with my experience at Audi Calabasas. The dealership has no problem mailing me upgrade offers and encouraging me to trade in my vehicle, but when I actually reached out about the offer, the customer service was completely different. I spoke with Kevin regarding the upgrade letter I received. During our initial conversation, he told me he was going to lunch and would call me back. That call never came. I was simply trying to see if they could get my payment close to what I currently pay, but I felt like I was brushed off instead of being helped. I also spoke with Martin, who was dismissive, hung up on me, and wouldn't answer my questions about the promotion they had sent me. It left me feeling like they were only interested in getting me through the door, not actually assisting a loyal Audi customer. If you're going to send customers personalized upgrade offers, at least be willing to explain them and treat people with respect when they call. I expected much better customer service from a luxury dealership.

My experience with Audi Calabasas was excellent. Ruben was my service advisor and the service was superb. I brought my car in for an oil change and software update. I also had an issue regarding a missing front license plate holder. When I arrived a few hours later to pick up my car, it was thoroughly cleaned, including the grime on the paint under the door and the front license plate was attached. Service with a smile. I couldn't have asked for a better experience.

Met Anna for my appointment on 3/1/25. She had the car ready for a test drive. To my surprise the car was filthy. During our test drive Anna couldn’t answer some basic questions on the comparisons of the various packages. I was really surprised but we all have good days and bad days. As much as Audi of Calabasas strives on quality and expectations of their vehicles and brand name I was extremely disappointed. The car was a good price and had low miles, so I still purchased the vehicle, regardless of the encounter. At this point not to my surprise the check engine light came on later the same night I bought the vehicle. When I spoke to Anna the next day, the response was very nonchalant. Who wouldn’t be concerned with a newly purchased vehicle with a check engine light on. I wouldn’t recommend Audi of Calabasas. The only good thing about Audi of Calabasas is Mehrad, the finance manager, Professional, pleasant and really knowledgeable.

I recently had the pleasure of meeting Erik Crosson. Professional, knowledgeable, and genuinely committed to helping me find my dream car.

I recently had the pleasure of meeting Erik Crosson. I couldn't be more satisfied with the experience! From the moment I walked in, Erik - was professional, knowledgeable, and genuinely committed to helping me find the perfect vehicle. Moreover, Erik had me work closely with Mehrad Navid, who went above and beyond to find me the best interest rate and monthly payment. I appreciate the team at Audi in Calabasas.

My experience at Audi Calabasas was very nice and hassle free. Cristal was great at explaining everything in detail, and helped me efficiently. She made sure to address all my concerns. She even offered an after hour arrangement to pick up my car in a convenient time for me. Thank you Cristal!

Very rough experience, to keep it short and concise the salesman was very nice and pleasant, the car we purchased had a new problem every month, after being promised few time and assured that everything in the car works perfectly…. We had to sell the car after only a mere 3 months because 80% of the time the car was being serviced and instead of audi giving us a fair buy back offer to make amends they low balled us in several offers through the negotiation and still gave us way lower than Autonation’s straight up first offer.

Anam was very patient with going over all my options with leasing a Q3 vs purchasing a Q3. She answered all my questions and was dedicated in getting me the best deal Audi can offer. I truly appreciate all her help with finding me the right car for the right price. I will definitely be referring her to friends and family. Thank you! 😊

Ruben Granados always goes above and beyond when it comes to customer service. Audi calabas is one best customer service to keep your car running like new. And the most important they are honest to the customer.

Joseph was patient with me explaining everything about my options - even though I was clear I could not buy that day , but rather just searching for the make and model that fit me best. I was so well informed by Joseph and satisfied I had done my due diligence deciding that the Audi Q3 was the car for me- well I bought it then and there. I’m so pleased with my purchase!