The sales department is absolutely full of $hit. I leased a new 2019 Q5 in October 2019. I was sold on all of the features of the car I test drove- sensors, navigation, etc. however, the color I wanted it in was not available. I then decided to get a different color, but instead of looking for the color I wanted with the package I was sold on, the sales girl gave me completely different vehicle with none of the features I was paying for. I have called multiple times about the lack of features of the vehicle over the past year. I’ve constantly asked why this or that is not working or available only to be told that it doesn’t come with my car. I finally got fed up and spoke with a manager. He apologized about the previous misunderstanding and promised to fix the situation by getting me what I want around the same price I’m already paying. After wasting my time and me pushing back my other appointments to sit with him, he comes back with a whole bunch of BS and a price tag that is hundred of dollars more than what I’m currently paying. He was never trying to right a wrong. He was trying to make a sale. I already negotiated my price for the car I wanted, but was given a different vehicle and now they want me to spend even more money to fix their mistake. HORRIBLE!!! BUYER BEWARE!! I will NEVER buy another Audi again.
Audi Calabasas Rocks!!!
One of the best buying experiences! Customer service is top notch:). I knew what I wanted and I they made sure it was hassle free
Great Car Buying Experience!
Michael Massoud helped us get our used Audi and was wonderful from the time I emailed him at 7am to the moment we drove off the lot. He had the car waiting for us to test drive when we arrived, negotiations were amicable and even fun, and he even drove us to the Caruso center so we could have lunch while they got the car ready. Veron in Finance was equally wonderful; thorough in his explanations, patiently waited while we read everything, and made the right recommendations. Altogether an amazingly awesome experience in car-buying. We didn't feel pressured at any time and feel like we got a good deal.
I went to this dealership with the intention of just looking however the salesman gave me such a good deal I couldn’t pass it up . I went home in a year old black shiny Audi . They made the process easy , and I woulden’t think twice about coming here again or referring a friend
Audi of Calabasas
Audi of Calabasas has excellent customer service and I would recommend them to anyone looking for a dealership that takes care of you and caters to all needs requested. The Service Consultants, Managers and guys on the sales floor are all exceptional. High five to this team!
Audi's are my Passion
Worked hard to get me the car for the price I wanted
Always Great Service @ Audi Calabasas
Lindsay is nice, knowledgeable and super-efficient. She knows what needs to be done, how long it will take and calls when she says she will. Always a pleasure to deal with!
Rafael Flores thanks, you are the best... like always
I take my car specifically to Calabasas from Santa Monica because of Raffel Flores. He is the absolute best and I will not deal with anyone else for any service issues.
15K Service fir my 2016 S7
Great and knowledgeable staff! They kept me informed every step of the way.