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Napleton Chevrolet Columbus

(108 reviews)
Visit Napleton Chevrolet Columbus
Sales hours: 8:30am to 7:00pm
Service hours: 7:00am to 5:30pm
View all hours
Sales Service
Monday 8:30am–7:00pm 7:00am–5:30pm
Tuesday 8:30am–6:00pm 7:00am–5:30pm
Wednesday 8:30am–6:00pm 7:00am–5:30pm
Thursday 8:30am–7:00pm 7:00am–5:30pm
Friday 8:30am–6:00pm 7:00am–5:30pm
Saturday 8:30am–4:00pm Closed
Sunday Closed Closed
New (920) 350-4467 (920) 350-4467
Used (920) 350-3605 (920) 350-3605
Service (920) 350-4441 (920) 350-4441

Reviews

(108 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Sincere,thorough explanation of the job,good about

Sincere,thorough explanation of the job,good about getting back,truck ran well when done

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for sharing this feedback with the Napleton Chevrolet Columbus team. We appreciate your support!

Walked right in and had top service right away.

Walked right in and had top service right away. Very pleasant people, fun to talk to. Explained in excellent detail on what they were doing with my car and had me on my way in 2 hours.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're delighted to hear about your positive experience at Napleton Chevrolet Columbus! Our team is always here to provide detailed and efficient service. Thanks for sharing your feedback!

Excellent and respectful service.

Excellent and respectful service. Dominic in particular is very competent and professional. I am pleased with their service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Abram, thank you for the kind words! We're delighted to hear that Dominic and our team at Napleton Chevrolet Columbus provided excellent service. We appreciate your support!

Completed oil change and tire rotation in short order in

Completed oil change and tire rotation in short order in addition to performing a recall notice service (don't know type). They were very friendly and helpful and completed the work in a most professional manner. They also provided a quote for replacement of several bolt on pieces to the rear bumper that were damaged by another motorist driving like an idiot. This repair will be completed next week.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with Napleton Chevrolet Columbus! We're glad to hear that our team provided friendly and professional service, including the recall notice and additional repairs. We look forward to assisting you with the bumper repair next week!

I’ve been a customer for 30 some years.

I’ve been a customer for 30 some years. They always do a good job when I need my car serviced. I like them because they’re close to home and always friendly.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Judith, thank you for being a loyal customer of Napleton Chevrolet Columbus for over 30 years! We're delighted to hear that our team consistently provides friendly and convenient service. We look forward to continuing to serve you in the future!

Our car was just in for standard service.

Our car was just in for standard service. Service was done in a timely manner and staff was friendly and efficient.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Mamamorti, we're delighted to hear that our team at Napleton Chevrolet Columbus provided you with friendly and efficient service. Thanks for choosing us!

Staff friendly, helpful and knowledgeable.

Staff friendly, helpful and knowledgeable. Work done fully explained. Charge fair except for credit card service fee. Facility clean and cookies and coffee a nice perk. No reason to have my Encore serviced anywhere else.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at Napleton Chevrolet Columbus! We're glad to hear our team provided friendly and knowledgeable service, and that you enjoyed the cookies and coffee. We appreciate your feedback about the credit card service fee as well. Looking forward to seeing you again for future services!

Seth greets you with a smile and makes you feel welcome

Seth greets you with a smile and makes you feel welcome when you walk in. He genuinely cares about taking care of his customers and helping them. Seth is a great asset to the company.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Pharders, we're delighted to hear that Seth made you feel welcome and well taken care of at Napleton Chevrolet Columbus. Thank you for highlighting his dedication and support!

It was great working with Napleton on my new truck

It was great working with Napleton on my new truck purchase. Pete was very helpful and knowledgeable in helping me through the process. I give them a 2 thumbs up !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Brecob, we're delighted to hear Pete was so helpful during your truck purchase at Napleton Chevrolet Columbus. Thanks for the two thumbs up and enjoy your new ride!

Clean and friendly environment.

Clean and friendly environment. Staff was very knowledgeable on vehicle. Was kept in the loop on when the vehicle was arriving at dealership

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us at Napleton Chevrolet Columbus! We're glad to hear our team kept you informed and provided a welcoming atmosphere. Enjoy your new vehicle!