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Frank Myers Auto Maxx

(482 reviews)
2025 consumer dealer award
View 8 awards
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award

Reviews

(482 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Frank Myers Auto Maxx from DealerRater.

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My experience was absolutely amazing and worked with me

My experience was absolutely amazing and worked with me despite my difficult situation and would definitely come back!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Good morning, taylorfoote, and THANK YOU for your kind words. We appreciate you and we hope that you enjoy your nicer, newer car for many years to come.

Addison was very unhelpful.

Addison was very unhelpful. Didn't even give the feeling she wanted to help me get into a vehicle. Never found out and prices or any details on anything. Was basically told I wouldn't even be able to pick a vehicle id want. Meaning I'd have to settle for whatever. Very poor customer service overall.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Good afternoon, imnatas. My name is Tracy Myers, I'm the owner of Frank Myers Auto Maxx and I'm sorry that your car shopping experience wasn't what you expected or deserved. Please know that the person you reached out to, Addison. doesn't have the information you were requesting because she's an Appointment Coordinator. The only thing she has access to is our appointment calendar. For immediate answers about specific vehicles. please reach out to a member of our Sales Team at 866-242-1277. Thank you for sharing your concerns with us. We hope we get the opportunity to change your opinion about us.

Dealer response

Good afternoon, imnatas. My name is Tracy Myers, I'm the owner of Frank Myers Auto Maxx and I'm sorry that your car shopping experience wasn't what you expected or deserved. Please know that the person you reached out to, Addison, doesn't have the information you were requesting because she's an Appointment Coordinator. The only thing she has access to is our appointment calendar. For immediate answers about specific vehicles, please reach out to a member of our Sales Team at 866-242-1277 OR you can reach out to me directly at 336-831-0646. I'm here and eager to serve. Thank you and I look forward to speaking with you.

This dealership is awesome.

This dealership is awesome...I would recommend this dealership to all of my family and friends.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, tracydavis080775. We appreciate you and your kind words. It was a pleasure serving you and we look forward to seeing you down the road.

Jessica was wonderful.

Jessica was wonderful. I am excited to have my 4 wheel drive Jeep.I am very happy with my service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

Good afternoon, Wendik72 and THANK YOU for being so easy to work with. We're grateful that we were able to assist you. Please reach out if you need us. We'll be here for you.

Darien was very patient and truly took his time to get me

Darien was very patient and truly took his time to get me riding! Thank you so much Darien

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

It's great hearing from you, Kristawilson1101. We appreciate you sharing your car buying experience with the world. THANK YOU! We appreciate you and we'll be here for you if you need us.

It was a complete waste of my time to drive the hour and

It was a complete waste of my time to drive the hour and 20 minutes to get there after they told me I was approved said nothing about 40% down or a strong cosigner how can you be approved if you need a cosigner I will never visit this dealer again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Good afternoon, Mr. Bare. My name is Tracy Myers, I'm the owner of Frank Myers Auto Maxx and I'm sorry that your car shopping experience wasn't what you expected or deserved. However, there seems to be some misunderstandings so THANK YOU for allowing me to offer some clarity. The 40% down that you mentioned was essentially our Sign and Drive Program but was NOT required. And we offer a lot of our patrons an option with a co because we can often get better lender terms. However, once again, it's not a requirement. I'm sorry that we didn't make that clear to you and we take full responsibility. You ARE still a perfect candidate for our $155 down payment program so please let me know if this is what you would like to take advantage of. I appreciate you and I look forward to hearing back from you

Steve and the rest of the staff were very friendly and

Steve and the rest of the staff were very friendly and helped to ensure we were approved for a loan despite our low credit scores.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hiya Uncgrad1984. It sounds like Steve and the rest of the staff really helped you out and were understanding of your situation. They LOVE going the extra mile to get people approved for a loan, despite the challenges posed by low credit scores. Thank you, we appreciate you and we look forward to helping you out again down the road.

The service here is amazing.

The service here is amazing. Nice friendly people from time of entering. Jessica is Awesome

Rating breakdown (out of 5):
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  • Buying process
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  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Thank you, sincereknox. We appreciate you and we hope you enjoy your nicer, newer car for a LONG time.

I had a great experiwnce with jess she helped me get my

I had a great experiwnce with jess she helped me get my mini cooper aftwr looking at several cars i love this one

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hiya Bowman 2 and THANK YOU for being an awesome person. We appreciate you.

Steve Becker is the Best!

Steve Becker is the Best!!!!! Our experience was great friendly honest Overall 👍 Everyone should buy here

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.
Dealer response

Hi Cynthia. Thank you so much for your enthusiastic review! We're thrilled to hear that you had a great experience with Steve Becker and that you found our team friendly and honest. Your recommendation means the world to us. We look forward to serving you again in the future!