Frank Myers Auto Maxx

Dear Ms. Taylor, Thank you again for taking the time to share your concerns. I want to personally assure you that we take your feedback seriously, and we remain committed to doing everything we can to help find a resolution that you're satisfied with. You mentioned receiving a copy of a contract that was not signed. I understand how that may have raised concerns, and I’d like to clarify what occurred. Our Dealer Management System prints two copies of each form involved in the transaction. In your case, you were inadvertently provided with two unsigned versions of a couple of the forms instead of a signed copy. This was an honest clerical mistake, and I apologize for the oversight. Please know that the terms, figures and conditions are identical across both versions. You also noted that we submitted forms to the DMV that you did not see or sign. I understand that purchasing a vehicle involves a lot of paperwork, and it can feel overwhelming. However, I want to assure you that you did see and sign all of the documents that were submitted. These were the standard forms required to process your vehicle registration and secure your tag, something we explained would be handled for you at the time of purchase. Additionally, you stated that you were never shown or given a copy of a 16-page warranty contract. I’d like to respectfully clarify that there is no 16-page warranty contract associated with your purchase. What you likely received and may be referring to are two common documents: The Buyers Guide, which is federally required and outlines whether a vehicle is sold “as-is” or with a warranty. This is not a warranty contract. The Service Contract, which provides additional coverage options and is often mistakenly referred to as a warranty. You did receive this as part of your purchase. Regarding your concern about the vehicle’s accident history, I understand that a Carfax report may now show a previous incident. At Frank Myers Auto Maxx, we use AutoCheck by Experian, which is a trusted and widely used vehicle history service. The AutoCheck report provided at the time of your purchase did not indicate any accidents, and the vehicle’s title is clean. While no vehicle history report is 100% guaranteed to be accurate, we provide our customers with the most reliable and up-to-date information available to us at the time of sale. I also want to acknowledge that I understand that you are extremely unhappy with the vehicle you purchased. That is not the outcome we ever want for any customer. That’s why we’ve presented you with several possible resolutions and I want to reaffirm that each of these offers remains available to you: Vehicle Trade Option – We can help you trade the vehicle for one that better fits your needs and budget. Consignment Program – We will list and market your vehicle through our no-cost consignment program to help you sell it quickly. Refinancing Support – We can explore new financing options that may lower your monthly payments. Buyback Offer – We’re happy to appraise the vehicle and offer to purchase it back at fair market value. In addition, we’ve offered several times to provide you with copies of all signed documents. You’re welcome to pick them up at the dealership, or we’ll be glad to mail them to you. Just let us know what’s most convenient and which you would prefer. Ms. Taylor, our goal is not just to sell vehicles. It’s to build long-term relationships with customers through honesty, transparency, and fairness. We remain hopeful that one of these solutions can bring closure to your experience, and I invite you to reach out directly to myself or Keith Bowman (our General Manager) if you’d like to move forward with any of the options above. Thank you again for your time, and for the opportunity to continue working toward a positive resolution. With respect and appreciation, Tracy Myers, CMD Owner

Thank you so much for your kind words! We’re thrilled to hear that Jessica provided awesome help. She truly is a blessing to our team, and we’re lucky to have her. We’re forever grateful for amazing customers like you! 💛

We love this! Big shoutout to Darien for goin’ above and beyond. He’s one of the best in the biz, and we’re lucky to have him on the team! Thank you for trusting us to help with your car. We’re so glad you had a great experience. We’ll make sure Darien sees your kind words (and your love 💙). Come see us anytime - you’re officially part of the Frank Myers Auto Maxx family now!

Thank you so much for the kind words! We're thrilled to hear that Jessica took great care of you but it's no surprise because she's a true rockstar when it comes to customer service! Friendly, professional, and laser-focused on getting folks exactly what they need... that’s just how she rolls. We’ll be sure to pass your praise along. It’ll make her day! Thanks again for choosing Frank Myers Auto Maxx and welcome to the family!

Thank you so much for the awesome review! We’re thrilled to hear that Jessica made you feel comfortable while delivering an A+ experience. That’s her superpower - no pressure, just good people helping good people find the perfect ride! We’ll be sure to share your kind words with her - it’ll make her day! Thanks again for choosing Frank Myers Auto Maxx… and welcome to the family!

Thank you so much for the kind words! Ashley, Darrien, and Jessica will be thrilled to hear how much you appreciated their help. They always go the extra mile (or two!) to make sure our guests feel supported every step of the way. We’re grateful you chose Frank Myers Auto and hope you enjoy your new ride! Let us know if you need anything. We’re always here to help!

We LOVE hearing that, Steven. Thank you for your business and your friendship. YOU are appreciated.

Thank you for the amazing review! 🙌 We're so happy to hear that Jessica took such great care of you and helped you drive away in something you truly love. She really is one of the best, and we’ll make sure she sees your kind words. Welcome to the Frank Myers Auto Maxx family—we're grateful to have you with us! 🚗💙

Thank you so much for sharing your experience! We're so glad Jessica was able to help you when others couldn't. She truly cares about making things happen for our guests, and stories like yours are exactly why we do what we do. Congratulations on your nicer, newer car, and welcome to the Frank Myers Auto Maxx family!

Good morning and THANK YOU for your kind words, Dekotaromeo. We appreciate you and we hope you enjoy your nicer, newer car for many years to come.