Classic Kia of Carrollton

My car had an engine knock but I had warranty so I took it in because they told me they would replace the engine. I received the car back a week later but realized my passenger side mirror was not folding automatically. It is supposed to fold and unfold when the car is locked and unlocked. I told the dealership this was functioning properly when I dropped the car off with them but they told me nothing happened at the dealership for it to break. I thought it was the car wash that hit the mirror, forcefully folded it, and the guy driving the car pressed the button to fold the mirrors to unfold it but since the driver side was still open, the car thought it needed to fold the mirrors, and grinded the gears in the passenger side trying to fold the mirror when it was already folded. I explained this to the service director, Scott Thompson and he told me their car wash does not fold the mirrors on cars. I asked if they can just replace my mirror with a used one but he told me then it wouldn't be guaranteed to work, which makes sense if you get one from a junkyard but you could buy a perfectly working used side mirror or a non OEM one online for less than a hundred dollars. He also told me they have to take the whole door apart to replace it but I looked it up and it is a 5 minute job. He then went on to tell me that if it is that easy that I should buy the side mirror myself and replace it myself and hung up on me.

It was a fantastic experience trading our Kia Forte 22 for a Kia Seltos. The team was very cooperative, without any pressure to buy, and understood our requirements, diligently led by Idalmy and Ahmad. Great group and Company.

The best. I would never go anywhere else for service or to purchase a new vehicle. Classic Kia is the best and appreciate all the great service always. 🙏 Kia driver since 2014

I bought a vehicle that should have been tossed to an auction. Rusted bucket of bolts. Do yourself a big favor and go somewhere else… or even better… BUY A TOYOTA!

Excellent service and excellent professional personnel. Attentive to request and provided multiple alternatives that covered my needs

Always clean and well looked after facility. Staff is friendly and very helpful. Never pushy, and very patient.

Very kind and informative getting to work with Charles! He answered all of my questions and let me know everything I needed!

We drove from Kansas to purchase out vehicle because the savings made the trip well worth it. The phone interactions started off well, got on shaky ground, but ended well. There was some miscommunication of company policies that caused initial issues, but the general sales manager, Wes, stepped in and helped to alleviate the problem. Octavia, our salesman, was kind and personable. He did his best to take care of us when we arrived after a 6hr drive. Our finance, Mazen, was great. He explained everything well and answered every question. I feel the company did a great job going above and beyond to help us secure the vehicle we wanted. They also followed up with us the next day to make sure we’d arrived back to Kansas safely and that everything was great. I appreciate their work for us.

Service is satisfactory . But Kia maps remain matter of concern ..which service guy also could not do much

Bobby did a fantastic job communicating with us about the repairs as well as taking care of the warranty coverage.