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Classic Kia of Carrollton

(986 reviews)
Visit Classic Kia of Carrollton
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:00am–3:00pm
Sunday Closed Closed
2025 consumer dealer award
View 1 awards
2025 consumer dealer award
New (972) 395-5751 (972) 395-5751
Used (972) 505-2473 (972) 505-2473
Service (866) 759-9596 (866) 759-9596

Reviews

(986 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Classic Kia of Carrollton from DealerRater.

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They did what I asked, on time and did not try to upsell

They did what I asked, on time and did not try to upsell me on other services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Eric was friendly and helpful.

Eric was friendly and helpful. I appreciate his help with my car service. Easy service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Stephen Cantrelle was extremely polite and helpful

Stephen Cantrelle was extremely polite and helpful throughout the processes. I never felt pressured or like someone was trying to get one over on me. He was open to negotiation and helped me get the car I wanted at a price I felt was fair.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Service advisor Chris professional and courteous.

Service advisor Chris professional and courteous. Warranty repaired at no cost to me and in a timely manner. Plus I appreciate the car wash.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Failed to communicate expectations regarding the amount

Failed to communicate expectations regarding the amount of time my vehicle would be held on premises, and neglected to follow up with me after I requested an update. Dealer has delivered falsified inspection results on my brake pads on at least one occasion in the last month, as I am now in possession of two contradictory reports. The work performed on my vehicle did not resolve the issues I was having, and I question the thoroughness of their diagnosis.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Classic Kia will have my family’s business for a long

Classic Kia will have my family’s business for a long time. No nonsense, ready to help, and we were in and out with no headaches.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

It was a great experience.

It was a great experience. I felt that they really tried to help me get into I car that I needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Everyone I talked to was friendly, helpful, and

Everyone I talked to was friendly, helpful, and knowledgeable. I will bring my Sorento here for future service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

I’ve been bringing my car to Classic Kia of Carrollton

I’ve been bringing my car to Classic Kia of Carrollton since purchasing it 2 years ago. The customer service is always amazing and I always feel like my car is in good hands!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Honest, accurate and professional.

Honest, accurate and professional. You’ll enjoy the personal touch in their service department. Give them a shot, you won’t be disappointed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.