Reviews
They did what I asked, on time and did not try to upsell
They did what I asked, on time and did not try to upsell me on other services.
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- Buying process —
- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Eric was friendly and helpful.
Eric was friendly and helpful. I appreciate his help with my car service. Easy service.
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- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Stephen Cantrelle was extremely polite and helpful
Stephen Cantrelle was extremely polite and helpful throughout the processes. I never felt pressured or like someone was trying to get one over on me. He was open to negotiation and helped me get the car I wanted at a price I felt was fair.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service advisor Chris professional and courteous.
Service advisor Chris professional and courteous. Warranty repaired at no cost to me and in a timely manner. Plus I appreciate the car wash.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Failed to communicate expectations regarding the amount
Failed to communicate expectations regarding the amount of time my vehicle would be held on premises, and neglected to follow up with me after I requested an update. Dealer has delivered falsified inspection results on my brake pads on at least one occasion in the last month, as I am now in possession of two contradictory reports. The work performed on my vehicle did not resolve the issues I was having, and I question the thoroughness of their diagnosis.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Classic Kia will have my family’s business for a long
Classic Kia will have my family’s business for a long time. No nonsense, ready to help, and we were in and out with no headaches.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
It was a great experience.
It was a great experience. I felt that they really tried to help me get into I car that I needed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a used car
Everyone I talked to was friendly, helpful, and
Everyone I talked to was friendly, helpful, and knowledgeable. I will bring my Sorento here for future service.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I’ve been bringing my car to Classic Kia of Carrollton
I’ve been bringing my car to Classic Kia of Carrollton since purchasing it 2 years ago. The customer service is always amazing and I always feel like my car is in good hands!
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Honest, accurate and professional.
Honest, accurate and professional. You’ll enjoy the personal touch in their service department. Give them a shot, you won’t be disappointed
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair