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Grove Dodge Chrysler Ltd.

(870 reviews)
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(870 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grove Dodge Chrysler Ltd. from DealerRater.

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Friendly and Knowledgable

I made an appointment for my 2010 Dodge ram for the service engine light. I arrived and was greeted in a very friendly manner by Annette. We discussed the issues, and I left. Returned and was advised of the very serious issues. The Tech, Mathew came out and we went to the service area and he explained to me all that is wrong. Most all of the electrical sensors in the exhaust system are not working. We discussed and the work was completed. I was kept apprised of the situation at all times and the staff, Annette and Mathew were delightful to deal with. I was anticipating a bit more of a price reduction since I am a several times return costumer, both with new purchases and services.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you Ed for taking the time to write an amazing review! We are please you enjoyed your experience! Take care!

Absolutely Amazing

Can’t get over how easy Cole and Mark made my experience from dealing with an insurance write off to getting into a beautiful brand new 2018 Jeep Compass. Simply texted me and asked me what I want and took over from there!! Would recommend this dealership to anyone. #ballinonabudget

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Chantel for the amazing review! Enjoy your new Jeep Compass! Take care!

Thanks for the truck.

It was a pleasant experience making a major purchase at Grove Dodge. Working with Christian was good. He was knowledgeable and professional, and explained everything clearly. Thank you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you Tyler for the amazing review! We are pleased you enjoyed the process of purchasing your new vehicle with us! Take care!

Quick and easy purchase

Second Jeep Cherokee purchased from Grove Dodge. Was very happy with my first, just wanted a new one. Steven found me a 2018 in the colour I wanted and with the options I wanted. Good price.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you Holly for taking the time to write a amazing review! Enjoy your new Jeep! Take care!

good experience

Got some warranty work done. They saw a recall on the vehicle and took care of that too and also let me know if another recall on a second vehicle we own.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review on our service department! Take care!

Awesomeness service

Brought my truck in for DEF issues they solve the problem within only few hours they gave me a ride to go home an then picked me up when was ready. Plus they took the time to wash it! Amazing service really polite nice and professional peoples there I recommand to everyone to go get there service there!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the amazing review on our service department! We are pleased you enjoyed your experience! Take care!

'BLESSINGS visit for her oil change 😊

Wonderful gal at drop off ..Annette ...she is so pleasant and helpful... Mechanic Michael Carter top notch!! Takes time to give you full details and knows his stuff very friendly ... Waiting room such a delight...big Tv , treats for free ...hot coffee, tea, chocolate ..even popcorn and National Geographic for the guys!! Which thrilled my hubby.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write an amazing review! We are glad you enjoyed your experience and hope to see you again for your regular maintenance on your vehicle. Take Care!

Good Dealership

Working with both Roman and Mark, was able to purchase the vehicle I wanted, at the price I wanted very minimal fuss and absolutely no stress. They did not pressure me at all or try to upsell me. Professional and friendly. Will be going back next time I need another vehicle. Thanks guys!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you Cynthia for this awesome review! We are pleased you enjoyed the process of purchasing your vehicle with us. Take care!

Good Prices, But Stand Your Ground

The dealer dies have good prices on used vehicles. But stick to your guns about what you want and on price. On my first dealing with them I told them what my max was and if course they went quite high above it. They dropped their price a little but not enough. Eventually we got to my original price. The sales manager is a quick talker, so take your time but be rushed by them. And find out all details, they kept promising to do the 3M on the front of the truck, turns out it was only the hood and a small portion of the corner of the front fender, yet they kept saying full front 3M. I fought for them to do the full package, which still by industry standards is not the "full 3M package".

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the good review! Enjoy your new vehicle and take care!

Worth the drive from BC

My wife and I shopped everyday for 3 month on line and on the phone for a vehicle , After being lied to by just about every salesman we dealt with we we frustrated and angry , we just wanted a honest salesman willing to make an honest deal . When we found the exact vehicle we were looking for online we thought here we go again ... we made the call Tyler Bunz was our salesman Because we had to drive 1200 km we needed to be sure it was worth the drive to look , every thing that Tyler told us was exactly as he said it was , nothing changed on the deal when we arrived , no surprises just a great attitude , great service and great dealership . Thank You Tyler Bunz. And Grove for making it well worth the 1200km Drive from BC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for taking the time to write an awesome review! We are pleased you enjoyed your experience of purchasing your new vehicle with us! Take care and drive safe!