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Grove Dodge Chrysler Ltd.

(881 reviews)
2023 consumer dealer award
View 7 awards
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award

Reviews

(881 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Grove Dodge Chrysler Ltd. from DealerRater.

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Fresh start

The folks at Grove Dodge completely changed my mind about buying cars from a dealer. From start to finish i felt i was in control of my purchase and not once was i pushed into any decisions. Roman greeted me warmly and continued throughout the process to be helpful, patient and friendly. I test drove a few vehicles and did a finance work up of a couple before finding the one that fit my needs. Adam gave insightful advice, made sure i felt comfortable and treated me like family. Finally, Mark sealed the deal by getting me a great rate, answering all my questions fully and making sure i would be worry free in my new vehicle. Compared to my past dealer experiences, this was a complete turnaround. Grove Dodge has definitely earned themselves a returning customer.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the wonderful review! Enjoy your new ride! Take care!

Good help

Helpful and personable. Finance manager was very good to us. Helped us get into a good vehicle. Communication was great. Confortable atmosphere would of liked vehicle to be cleaned more.

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process
  • Quality of repair 3.0
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for the great review! Enjoy your new ride! Take care!

Good Experience

Warren was great, He has a very good knowledge on what they have. Both Warren and Gary tried very had to get everything that I asked for in a vehicle. Would recommend anyone yo use either one of the to men. They were very polite and I was treated great.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! Enjoy the new ride! Take care!

i liked everything that they had done for me ..

they made my payments work for my monthly budget and took the time to show me all of the buttons and how they worked..even when I went in again the next day

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! Enjoy the new ride! Take care!

Satisfactory

It was a pleasure dealing with Warren, his knowledge of the product is good and the dealership as a whole is friendly. happy with the service.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Enjoy your new ride! Take care!

Excellent Service

I liked how professional and friendly the staff treated me, It made my experience buying a new Dodge Journey very special. Special Thanks to Tyler Bunz.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Enjoy your new Journey! Take care!

windshield washer not spraying water on windshield

i drove into the service department and made arrangements to have my windshield washers repaired. I returned my car and received a curtesy ride to my volunteer place. My car was fixed in a short while.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Take care!

Adam Fayad The Sales God

It was a Thursday evening I found myself sputtering and crawling my way into the dealership parking lot in my dying 01 Ford Ranger, defeated and moral diminishing from the years of wear and tear my mental health endured from the hardships of driving a ford and dealing with its constant breakdowns, I needs a hero, and that Hero was Adam Fayad. Like light breaks the darkness on a morning sunrise Adam was there to brighten my vehicle world. Within minutes Adam had thrown me on his shoulders like Sam Wise Gamsey carried Frodo on Lord of The Rings. The Ford Ranger being my Mount Doom. "I can't carry this burden for you, but I can carry you!" Adam yelled as he threw me into a brand new 2016 Dodge Ram. Music played epically as I drove away from the fiery pits of xxxx of a Ford, Adam my saviour, fully saved, fully satisfied with the service he provided. Adam Fayad is a model salesman and the hero I needed. 10/10 would recommend and buy from him again

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Enjoy your brand new Ram! Take care!

Grove Dodge feels like home.

I love going to Grove Dodge it's like being with family. I wanted to trade in my 2010 Chrysler 300 that I bought from Grove Dodge one and a half years ago, for a New 2016 Dodge Ram. I got an amazing deal for my car and my NEW truck which I love. Everyone that helped us was amazing. I loved working with Adam & Steven they are great guys. No xxxxxxxx they tell you how it is, I like that in a sales person plus they are not pushy which is nice. Plus a big thank you to jimmy one of the managers for giving me a great deal. All I know is that in the future I will be buying my next vehicle there. Thank you for helping me get the truck I wanted. Britney/Denis

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for sharing your experience with us! Enjoy your new truck! Take care!

Amazing service!!!

This was my first buy! Tyler and charley made things so easy and stress free. And made sure I went home with the vehicle I wanted! Above and beyond from what I heard about dealerships! I will be recommending everyone I know there and will be going there in the future!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for the awesome review! Enjoy your new ride! Take care!