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DePaula Ford

(5,454 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award
New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Reviews

(5,454 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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service operation at Depaula is THE BESTall employees...

service operation at Depaula is THE BEST all employees are extremely nice and helpful, and work is always completed timely and correctly. and cost is very reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Depaule Ford service department is friendly and...

Depaule Ford service department is friendly and efficient. My truck was ready when promised and the work was done as expected. A great experience as usual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

We went to DePaula because they had a large selection of...

We went to DePaula because they had a large selection of Ford Explorers. Their sales people were very good and took care of us immediately and assisted with what we were looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! If there's anything we can help with in the future, don't hesitate to reach out.

Zak was very helpful! We had a lease that we were going...

Zak was very helpful! We had a lease that we were going to buy out and give to my Father in Law , then lease another new vehicle. Zak made this happen very quickly. He made phone calls to the insurance company from home before coming into work. Zak keep us informed every step of the way and we would highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! If there's anything we can help with in the future, don't hesitate to reach out.

Polite, professional, Josh stuck with it and saw that the...

Polite, professional, Josh stuck with it and saw that the work got well done. I would go here again. The wife will probably take her care here now. By

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Had a great experience with the help of Kris Bain. We...

Had a great experience with the help of Kris Bain. We ordered a new truck and he was professional and extremely helpful through the process. Would definitely work with him again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

He was very nice and helpful he called enterprise for car...

He was very nice and helpful he called enterprise for car service he kept us inform about the car and when it will be ready

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

We purchased a used Mazda from Depaula and had a positive...

We purchased a used Mazda from Depaula and had a positive experience. Our salesman Zak paid attention to our requirements and our introduction to the service department was a positive introduction to a group that we’ll be seeing in the future.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Zak was the absolute best. I gave him a list of things I...

Zak was the absolute best. I gave him a list of things I needed in a car and he found me the perfect car on the first try. Wasn’t pushing at all. Best car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Nice folks and no nonsense. Everything I needed handled...

Nice folks and no nonsense. Everything I needed handled was handled professionally and transparently. Labor was a bit on the pricey side but you get what you pay for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.