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DePaula Ford

(5,538 reviews)
Visit DePaula Ford
Sales hours: 8:30am to 6:00pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award
New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Reviews

(5,538 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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Always professional, always thorough, always courteous....

Always professional, always thorough, always courteous. Steve always remembers me and always ensures I am satisfied with the work performed. This is something that has been lost at other large dealerships.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Amazing service!! I showed up unannounced and they got me...

Amazing service!! I showed up unannounced and they got me right in! Friendly knowledgeable staff. The 2 workers on were so nice. The tech even pulled my car right up for me!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Polite, professional, Josh stuck with it and saw that the...

Polite, professional, Josh stuck with it and saw that the work got well done. I would go here again. The wife will probably take her care here now. By

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

We went to DePaula because they had a large selection of...

We went to DePaula because they had a large selection of Ford Explorers. Their sales people were very good and took care of us immediately and assisted with what we were looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! If there's anything we can help with in the future, don't hesitate to reach out.

Zak was very helpful! We had a lease that we were going...

Zak was very helpful! We had a lease that we were going to buy out and give to my Father in Law , then lease another new vehicle. Zak made this happen very quickly. He made phone calls to the insurance company from home before coming into work. Zak keep us informed every step of the way and we would highly recommend him.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for the review! If there's anything we can help with in the future, don't hesitate to reach out.

I would definitely have to give Depaula 5 stars for their...

I would definitely have to give Depaula 5 stars for their service on repairs to my vehicle especially the service manager Justin. He went out of his way to insure the vehicle was correctly repaired processed and made us feel like our car was important and that we were important. The service adviser. Crystal was awesome. She started the process of repairs and couldn't ask for a better service adviser. She did everything to make our car right. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Shuhab sold both myself and my husband our leases. Even...

Shuhab sold both myself and my husband our leases. Even though he was very busy he made sure we knew we were important to him, always with a smile on his face. The whole process was quick and seamless and no one batted an eye when we brought our two kids to sign paperwork! Mike was super sweet while we signed the lease and got us in my new car in record time.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

service operation at Depaula is THE BESTall employees...

service operation at Depaula is THE BEST all employees are extremely nice and helpful, and work is always completed timely and correctly. and cost is very reasonable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Depaule Ford service department is friendly and...

Depaule Ford service department is friendly and efficient. My truck was ready when promised and the work was done as expected. A great experience as usual.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.

Zak was the absolute best. I gave him a list of things I...

Zak was the absolute best. I gave him a list of things I needed in a car and he found me the perfect car on the first try. Wasn’t pushing at all. Best car buying experience!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon.