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DePaula Ford

(5,763 reviews)
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Sales hours:
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Sales Service
Monday 8:30am–8:00pm 7:00am–8:00pm
Tuesday 8:30am–8:00pm 7:00am–8:00pm
Wednesday 8:30am–8:00pm 7:00am–8:00pm
Thursday 8:30am–8:00pm 7:00am–8:00pm
Friday 8:30am–6:00pm 7:00am–6:00pm
Saturday 8:30am–6:00pm 8:00am–6:00pm
Sunday Closed Closed
2022 consumer dealer award
View 2 awards
2022 consumer dealer award 2019 consumer dealer award
New (518) 626-8864 (518) 626-8864
Used (518) 708-8601 (518) 708-8601
Service (518) 708-8660 (518) 708-8660

Reviews

(5,763 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of DePaula Ford from DealerRater.

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vince was great, had all the answers and made the...

vince was great, had all the answers and made the purchase of my new truck simple and clean cut, got me the deal i wanted, would definitely recommend him to anyone lokking to buy or lease

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Colin was great to work with!!! Colin helped me find a...

Colin was great to work with!!! Colin helped me find a car that better fit my needs with the details that I wanted! Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

Crystal Blackman is an absolute Gem and asset to your...

Crystal Blackman is an absolute Gem and asset to your service dept. There is no else I want servicing my vehicle. Thank You, so very much!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Josh and everyone there helped me regain my faith in Ford...

Josh and everyone there helped me regain my faith in Ford after a horrible experience by the guys in latham Ford ... DePaula has a new customer ...

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Consumer response

DePaula Ford has helpful employees

Pleasant experience. All involved were knowledgeable,...

Pleasant experience. All involved were knowledgeable, helpful and courteous. Glad I purchased a Mazda from DePaula. Employees I dealt not listed below but all were outstanding

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.

I’m beyond happy with my purchase at DePaula ford. My...

I’m beyond happy with my purchase at DePaula ford. My basically new 2020 Toyota Tacoma is everything I dreamed of and more, at a very good price. Everyone was beyond easy to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Generally i had a very good experience except the last...

Generally i had a very good experience except the last time I went to get an oil change. I was told by the service person that it looked like I needed an alignment on the vehicle because I wouldn't want to have to buy tires on a leased vehicle, so I did. When i went to cash out the service person didn't go over the analysis before and after page and probably for good reason. He briefly mentioned it. Out of the 15 or so sections on the analysis, the sections were green in the before section and only 1 spot was red. So I feel I was told to get a service I definitely did not need. $130.00 lesson learned. I would have given a 5 if I wasn't over sold.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Came in for service or repair
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0 people out of 0 found this review helpful.

Some of the best customer service I have ever received...

Some of the best customer service I have ever received buying a vehicle! Everyone at the dealership is super friend and very knowledge able about the vehicles that they have in stock, but Joe went Above and beyond with this. I went in on a Tuesday with a idea that I had and ended up leaving with a Truck that I was looking for. After picking up the truck and getting home I had noticed that part for the running boards was missing. I ended up emailing Joe on Friday, not knowing it was his day off and still I received a immediate response from Joe! He had no reason to respond to someone on his day off but he did and took care of what was happening and ordered the part first thing the next morning. Can't wait to do more work with them in the future! Thank you Joe and everyone else at DePaula.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

The process of buying a used car at this dealership went...

The process of buying a used car at this dealership went very quickly and easily. After a total of two or three days I was able to bring my new car home

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
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0 people out of 0 found this review helpful.

I have given at least 3 reviews since I have been to...

I have given at least 3 reviews since I have been to DePaula for service.As I stated before The service I received from the time I entered the dealership until the time I left I was completely satisified.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.