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Don Franklin Lexington Nissan

(257 reviews)
Visit Don Franklin Lexington Nissan
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
New (859) 687-2208 (859) 687-2208
Used (859) 687-2206 (859) 687-2206
Service (888) 374-2995 (888) 374-2995

Reviews

(257 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Don Franklin Lexington Nissan from DealerRater.

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Stephen stuck to the facts and gave us a great price. He...

Stephen stuck to the facts and gave us a great price. He also communicated via email which was my preferred method of communication. Thanks Stephen!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
1 person out of 1 found this review helpful.

Glenn employees listened to my needs and were able to...

Glenn employees listened to my needs and were able to find a car that met them. They did this in a friendly, very helpful manner. All of my questions were answered in a satisfactory manner. Eric McDonald took the time to give me a "tutorial" on the amenities I was unfamiliar with in my new Rogue.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I read several reviews about the friendly service,...

I read several reviews about the friendly service, pleasant buying experience and I was skeptical. I made my offer online and it was accepted. So I expected to go in and hear about how the manager couldn't approve that offer and to play all the games I had been playing with other dealers. The reviews are true. The service is friendly and the buying experience was pleasant and Doug did not play games. No one did. Everything was great and my wife and I are very very happy.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.

Chris was very attentive, enjoyed working with John on...

Chris was very attentive, enjoyed working with John on the deal, he worked a great deal for me, sold me on the facts about my Armada and he found me what I wanted. Sorry but I can't remember the financial rep but he knows his business as well!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.

These individuals were very respectful with friendly,...

These individuals were very respectful with friendly, expedited customer service. I was able to make my purchase with ease thanks to Earnest Danson's expertise.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I came in to purchase a 09 Nissan and Mr. Danson was my...

I came in to purchase a 09 Nissan and Mr. Danson was my rep. and he took great care of me before my purchase and he checked in on me later to make sure I was completely satisfied with my purchase. I'm very pleased with the customer service I was given also.And the price of the car was in my budget.I would recommend the Hudson Nissan to all of my friends and family. Thank you Mr. Earnest Danson.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

I had the best experience at your dealership. I must say...

I had the best experience at your dealership. I must say that Ernest Danson went above and beyond the call of duty. I must admit that I am a hard customer to please and he found a way to make sure that I found a car that I would absolutely love. Most individuals would give up after the first try and he kept at it. I must say he made me feel like family and like I can come back to him and your staff for any issues or concerns that I may have. I have already told my friends and family about my experience and how they should check out Hudson Nissan.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

I currently drive an 08 Nissan 350Z. When I spoke w/Mr....

I currently drive an 08 Nissan 350Z. When I spoke w/Mr. Danson Over the phone he was very informative about the 370 Im interested in. I may just surprise myself with a New Year's present! Thank You for the comparison information Earnest!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

This dealership is terrible. They are untruthful,...

This dealership is terrible. They are untruthful, manipulative, rude, and I've never experienced such poor customer service. I can't believe they are still in business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
5 people out of 5 found this review helpful.

The service was good and thorough. We have no complaints....

The service was good and thorough. We have no complaints. We liked Mr.McKnight and we love our cube! Overall, I cannot imagine an easier or more pleasing experience. We got exactly what we wanted and were treated well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.