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Land Rover Paramus

(368 reviews)

Reviews

(368 reviews)

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Great Dealership prestige

This is our 4th Range Rover through Prestige. They are awesome

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mr. Tischler, Thank you for posting about your experience with us. We appreciate the kind words and your continuing loyalty to us. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Awesome experience at Prestige

Awesome experience at Land Rover of Paramus. I've purchased lots of cars and this was my first new car purchase, and I'm extremely happy with my 2015 Range Rover Sport Supercharged. Between working with Burt and Roshan, I'm a very pleased customer and would highly recommend this dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mr. Hunter, Thank you so much for the kind words. We always appreciate our client's feed-back. Thank you for joining the Prestige family. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Great services

Great service. Troy was very obliging to all my issues with my car. The service technicians did a great job!! Thanks!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Mrs. Fanshawe, Thank you for posting and thank you for your business. It is always appreciated. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Great Service - wonderful to deal with

I have used this dealership for over 15 years. Their service department is one of the best. There service writers are real pros they have a great understanding of the cars they work with and are able to work with their technicians to so they fix the cars right the first time. I also recently leased a new car from them. I had specific options that I wanted on the car. Bill Gonyea wen out of his way to find the car I requested and have it brought in. The leasing process was easy and no hassle. Bill and his team are first class.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

John, Thank you for the positive review as well as for your loyalty to our brand and dealership. It is very appreciated. We are happy you had a great experience with us. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Excellent to buy a new car

I bought a new cars with this dealership last 4yr.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Yeon, Thank you for the positive post as well as your loyalty to our dealership. I am glad you had a great purchase experience with us. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Excellent place to purchase and service.

We have leased and purchased numerous Land Rovers and Range Rovers from Prestige and I highly recommend them for their professionalism in every respect from purchase to service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Gary, Thank you for purchasing and servicing with us as well as the kind words. We are fortunate to have loyal clients like you. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Fantastic deal... Excellent customer service!

Recently picked up a Evoque lease for my wife. The entire transaction was flawless from the initial inquiry right to the deal taking place with Servet. I got a fantastic deal with all the options my wife wanted and she couldn't be happier. If you are in the market for/or are considering a Land Rover product do not buy anything until you visit Land Rover Paramus.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Kevin, Thank you for purchasing with us. I am glad you had a great experience. We appreciate the recommendation as well. Enjoy your new Evoque. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Stay away from this dealership

By far the worst service I have ever received in my life! Salesman is a complete liar. Save your self the hassle of dealing with this xxxxxxx.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
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HORRIBLE!

I wish I could give them no stars. The service department NEVER returns phone calls. Called three times leaving 3 messages and still no call back. Brought my truck Into Paramus with an issue with lights on my dash and truck losing power while driving with my 2 ys old son in the car, and had it serviced and "fixed" . Not even two weeks later, the same issue happened again. I brought it back to Paramus land rover and they checked it again, and so called "fixed" the problem AGAIN! Mind you, every time I brought the truck in, they kept it for a week or so at a time. A few months later, I brought the truck in again, and found out now that I'm having fuel injector issues. I explained to them In the beginning and told me I needed injector seals. Now this time, they're telling me the injectors are still leaking. Im thinking that since they worked on my truck prior to this, I brought up the issue with the injector seals and they told me it has nothing to do with what they did. If the seals were replaced a few months ago. Why would they be leaking?!?! I got charged 3900$ and they kept my truck for two weeks WITHOUT a loaner, since they refused to give me one. Got the truck back, not even 15 miles later, the same lights on my dash came back up again. Tried to drive the truck back to the Paramus dealer the next day, and the truck wouldn't move. It has NO power and I had to have it towed. Dropped it off AGAIN, and against, NO LOANER, bc they refused to give me one again, and another two weeks without my truck. Or any vehicle for that matter. Got the truck back mid November and now again, here we are in March, the same lights are on my dash AGAIN!!!!!!! Made another appointment with Paramus, talked to the service advisor and she told me they're going to charge me $134 an hour to check and diagnose the truck. Tried to explain to them that this is the 4th time with the SAME issue with my truck and they still wanted to charge me to "look at it". Everything that happened with my truck, I have kept videos and photos, along with videos of the service department advisor and head service manager telling me the parts they used have a 12 month or 12000 mile warranty. I havent even pwned the truck for a year yet. But look at that, they won't honor their warranty. That's ok, I have it all on video. So, I decided to take it to Paul miller land rover in parsippany and had them diagnose my truck, to tell me it's the SAME exact parts that Paramus changed that's causing my issues. I wish they'd understand I am driving with my 2 year old son in the car, and god forbid the truck starts acting up with my son in the car, causing an accident, WHOS RESPONSIBLE????

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
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Very disappointed

Very disappointed!! Salemen are liar and we were treated in a very unprofessional manner after the purchase. As an Range Rover dealer I expected the best customer service and professionalism . But that was not the case .

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
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