I went to look at a vehicle I seen on here, My sales guy Alberto was amazing. I ended up purchasing the vehicle. Their Finace manager Rudy was very helpful... and excellent as well. They both went above and beyond to make things easier and smoother for me.
I brought in my vehicle to have the heated windshield replaced. The service was completed timely enough but everything afterwards was a huge hassle. My... insurance covered the glass repair though they were not happy that the cost of service was 3X where they would have preferred I'd gone to. Before they would pay it though they needed the service manager to sign the repair form. I sent to to the dealership and was told they'd have him sign it and faxed back right away. I called them a half dozen times over the course of 3 weeks before I finally had to threaten to show up and demand to speak to the dealership owner before they finally made the effort to sign and fax a simple form. This dealership is the absolute worst part of Land Rover ownership. There's not a lot of dealerships around and having to deal with LR Paramus even once should make a buyer consider other makes.
Professional staff, excellent experience, will return to this dealership.
The SUV that I had an agreement to purchase was sold to another customer while this dealership physically had my payment. There was an identical SUV in... their inventory but they refused to sell the vehicle for the same price as the one I purchased but was sold to another customer. I would not recommend using this dealership.
We somehow missed the included maintenance date for our vehicle. Instead of having no charge for the service under warranty for the first Service, for... being a few weeks late the dealer quoted us $250 for an oil change or $819 for an oil change and an inspection. And then they continually warn us if we do it elsewhere we might void the warranty altogether. I think this is outrageous.
On May 26th at about 10am I went to Jaguar Paramus and inquired about a lease on the new FPace. After finding a vehicle I liked and accepting their offer... I paid them a downpayment and was told to come back at 5pm to pick up my new vehicle. I arrived back at the dealership at 4:30pm and did not start signing my paper work till approximately 7pm. After finishing my paperwork I was able to see my new vehicle about 7:40pm. The tech guy that showed me how to use all the features in my car was explaining how to use the Intouch Pro technology package. He and I both discovered that the Media portion of the software was not working at all. Meaning I was unable to use the radio or any other media source. He kind of blew it off like it wasn't a big deal and that I would just have to come back to get it fixed and he continued to try to tell me about the other features. At this point I could not focus on anything else he was saying because I was so turned off by the fact that I just spent all this money on this brand new car and I don't have a radio to list to. I then told him I didn't care much about the other features and that I need to speak to my sales person because the car should not have been sold to me if it was defective. We both went to speak to the salesman and he apologized but still acted as if it wasn't a big deal and I would just have to bring it back in to get fixed. They both were very aware of how upset I was and told me that they will call me the next day to set up an appointment to get it fixed. The next day I called my salesman and left him a voice mail. He never called back. They were closed on Sunday so I called him again on Monday and left another voice mail. He still didn't call me back. So now I'm feeling like of course he could care less about me because he got the sale and now I was the service department's problem. I called the dealership on Tuesday and asked to speak to a manager he apologized and told me he will make sure i get a call back from my salesman and the service manager. At this point i didn't want to speak to my salesman because him knowing how upset i was when i drove off he should have called me to fix the issue. The service manager called me and we agreed that i would drop the car off on Saturday at 10am and get a loaner. They gave me a base model Jaguar XE as a loaner. Now here we are Thursday after they have had my car for 5 days and my service adviser calls and tells me that they will have to replace my entire system and the parts will not be delivered till Monday. I was sold a defective brand new vehicle and once the vehicle is fixed it will be more like a refurbished vehicle than a brand new vehicle meanwhile they have my money and I am paying for a vehicle that is sitting in the shop while I drive a vehicle that I did not choose to drive. Their customer service is the worst I have ever experienced. I am coming from driving a BMW and they had the best customer service I have ever experienced. I am definitely feeling like i might have made the wrong decision. I do like the FPace for the 1 week I was able to drive it but it's not always about the car, dealership and service department customer service plays a big part of your overall car buying and servicing experience. I'm not happy with them at all.
Dealership staff were serious and courteous and provided excellent World Class experience. 5 stars Dealership !
Service Dep has a great team that will go above and beyond to ensure the customer leaves happy.
Horrible and deceitful People.. Continue to lie to me. I just purchased a Range Rover from this place and noticed there is a scratch on the windshield.... Upon closer inspection, It is a crack. I called the service dept since I was informed the car is under warranty. I told the rep exactly what I need as to repair the crack and she told me that it is covered under the warranty and to bring in the car.. I dropped the car off and everything was fine, no one said anything other than we will contact you when the car is ready and repaired. However, the next day (while my car is still with them) I received a call from them telling me that it would cost me $2000.00 to fix the little crack on the windshield that was there when I bought it!!!!!!!! They will take advantage of you and will wait until they have possession of your car before they tell you of any charges. They lied about the warranty just to make money. I called Paul Miller and will have it repaired there since my insurance will pay for it.. Do not trust these people or their "warranties"... The only good thing was the sales guy when purchasing the car..
Ron Alina the salesperson is the man to go to when you buy a car there. He is a great salesperson and did everything to accommodate me to the very end... until he handed me the keys. Highly recommended.