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Rarely do I post on these sites, but I could not wait until I got home to tell anyone that is looking to purchase or lease a vehicle from this dealership.....DONT!... Lets start by saying that I called the dealership in the morning to see if a car that was listed on their site, was indeed on the lot. I confirmed with "JR" who said it was not there, but would be at the delaership for me to look at by 10:30. So I left NY, Westchester, and drove out to Paramus. Well when I got there, BOB said it would be there in 5 - 10 minutes. Well 1 hour later after the BS small talk, etc... the car still wasnt there. Supposedly it was at their other lot, 5 minutes away, but needed to be updated prior to being brought over. Any way, another 45 minutes and I was done. So I drove to the other lot, 5 minutes away, and guess what, the car was not there. So I returned home and called BOB to see if the car ever made it to the lot. He told me, " Oh there must have been a mess up, the car was sold" Between Bob and Manny, you know the guy in the office in the back who the salesmen need to go see every 2 minutes....I would not waste 1 minute of my time at this dealership If I was you. I read people for a living, I looked right thru the both of them and decided to call their bluff. Guess what I was right. Just wanted to see what the outcome was going to be. So long story short, went to Larchemont LR and got the car I wanted. I'll have it serviced in White Plains at the new facility. Sad the games Paramus Land Rover plays, these guys, at least the ones I dealt (BOB and Manny) with are not worth the $&#! that comes out of a dogs rear end. I don't know you, yes you reading this, but please take my advice, go somewhere else..........you'll get more professional help, better deals and most importantly you'll leave happy, like you should after buying your dream car. Please don't see for yourself....if you do, you'll be sorry you did. Thanks Happy Landrover Owner (not from Paramus LR)
We just purchased a used 2016 Acura MDX SH-AWD through our contact with cars.com. We drover 4 hrs. and we had excellent customer service. All of our questions... were answered, and any minor questions or issues we had were immediately remedied. This is a very exclusive dealership and we were treated with kindness and respect. This dealership wants your business, internet or walk-in, and makes sure you are happy when you leave. We purchased our car through their internet sales (Jessica) and drove 4 hrs to pick it up. Our salesman (Sevet) at Paramus Land Rover was personable, waiting for us to arrive. Sevet maintained a high level of professionalism and integrity. I did read the other reviews before we purchased this vehicle, but felt our opinions matter with first hand experience. If anyone had a problem with this dealership then they must of had a communication breakdown some place. I strongly recommend doing business with Land Rover Paramus. by Cathy & Tom from Barneveld, NY.
Professional staff, excellent experience, will return to this dealership.
I went to look at a vehicle I seen on here, My sales guy Alberto was amazing. I ended up purchasing the vehicle. Their Finace manager Rudy was very helpful... and excellent as well. They both went above and beyond to make things easier and smoother for me.
I brought in my vehicle to have the heated windshield replaced. The service was completed timely enough but everything afterwards was a huge hassle. My... insurance covered the glass repair though they were not happy that the cost of service was 3X where they would have preferred I'd gone to. Before they would pay it though they needed the service manager to sign the repair form. I sent to to the dealership and was told they'd have him sign it and faxed back right away. I called them a half dozen times over the course of 3 weeks before I finally had to threaten to show up and demand to speak to the dealership owner before they finally made the effort to sign and fax a simple form. This dealership is the absolute worst part of Land Rover ownership. There's not a lot of dealerships around and having to deal with LR Paramus even once should make a buyer consider other makes.
The SUV that I had an agreement to purchase was sold to another customer while this dealership physically had my payment. There was an identical SUV in... their inventory but they refused to sell the vehicle for the same price as the one I purchased but was sold to another customer. I would not recommend using this dealership.
We somehow missed the included maintenance date for our vehicle. Instead of having no charge for the service under warranty for the first Service, for... being a few weeks late the dealer quoted us $250 for an oil change or $819 for an oil change and an inspection. And then they continually warn us if we do it elsewhere we might void the warranty altogether. I think this is outrageous.
On May 26th at about 10am I went to Jaguar Paramus and inquired about a lease on the new FPace. After finding a vehicle I liked and accepting their offer... I paid them a downpayment and was told to come back at 5pm to pick up my new vehicle. I arrived back at the dealership at 4:30pm and did not start signing my paper work till approximately 7pm. After finishing my paperwork I was able to see my new vehicle about 7:40pm. The tech guy that showed me how to use all the features in my car was explaining how to use the Intouch Pro technology package. He and I both discovered that the Media portion of the software was not working at all. Meaning I was unable to use the radio or any other media source. He kind of blew it off like it wasn't a big deal and that I would just have to come back to get it fixed and he continued to try to tell me about the other features. At this point I could not focus on anything else he was saying because I was so turned off by the fact that I just spent all this money on this brand new car and I don't have a radio to list to. I then told him I didn't care much about the other features and that I need to speak to my sales person because the car should not have been sold to me if it was defective. We both went to speak to the salesman and he apologized but still acted as if it wasn't a big deal and I would just have to bring it back in to get fixed. They both were very aware of how upset I was and told me that they will call me the next day to set up an appointment to get it fixed. The next day I called my salesman and left him a voice mail. He never called back. They were closed on Sunday so I called him again on Monday and left another voice mail. He still didn't call me back. So now I'm feeling like of course he could care less about me because he got the sale and now I was the service department's problem. I called the dealership on Tuesday and asked to speak to a manager he apologized and told me he will make sure i get a call back from my salesman and the service manager. At this point i didn't want to speak to my salesman because him knowing how upset i was when i drove off he should have called me to fix the issue. The service manager called me and we agreed that i would drop the car off on Saturday at 10am and get a loaner. They gave me a base model Jaguar XE as a loaner. Now here we are Thursday after they have had my car for 5 days and my service adviser calls and tells me that they will have to replace my entire system and the parts will not be delivered till Monday. I was sold a defective brand new vehicle and once the vehicle is fixed it will be more like a refurbished vehicle than a brand new vehicle meanwhile they have my money and I am paying for a vehicle that is sitting in the shop while I drive a vehicle that I did not choose to drive. Their customer service is the worst I have ever experienced. I am coming from driving a BMW and they had the best customer service I have ever experienced. I am definitely feeling like i might have made the wrong decision. I do like the FPace for the 1 week I was able to drive it but it's not always about the car, dealership and service department customer service plays a big part of your overall car buying and servicing experience. I'm not happy with them at all.
Dealership staff were serious and courteous and provided excellent World Class experience. 5 stars Dealership !
Service Dep has a great team that will go above and beyond to ensure the customer leaves happy.