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Land Rover Paramus

(368 reviews)

Reviews

(368 reviews)

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Review

I had a wonderful experience. The staff were very helpful and professional. My sales agent, Trevor was an exceptional young man and I'll recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Stephen, thank you for posting and thank you for purchasing from us. Enjoy your new car. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Great Car. Poor Customer Service.

The buying process was fast and everything went through smoothly. Until the purchase was completed. I live in Florida and I intend to register the car in my home state. After 3 weeks of the purchase, the title still is not in my hands and I have insisted and told Servet Acar many, many times to tell me the title. Mr. Acar has not been able to fulfill my expectations and has yet to provide an explanation of why it takes so long to send the title to me so I can register the car and, hence, pick it up from the dealership Besides that, everything else is alright.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Ms. Garcia, We are so sorry for the unexpected delay in receiving the title from the bank. However, we are very happy to hear you received the title after we sent it through FedEx! Thank you for choosing Prestige Jaguar Land Rover, and congratulations on your new purchase!

Customer Review

I had a great experience during my vehicle purchase. All the staff were very helpful and professional. My sales agent Trevor was a very nice and excellent young man and I'll recommend him to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Stephen, Thank you so much for puurchasing with us. I am glad you had a great experience with Trevor. Enjoy your new car. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Great service

Great service for buying my first car! Clean facility! Everyone was very kind and helpful

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Nevena, I hope you enjoy your new car. Thank you for your purchase as well as posting your experience. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

Friendly, Pleasant and Knowledgeable

Thanks to Trevor for helping us to locate and drive away in the perfect vehicle. We look forward to working with you in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello dandjanec! Thank you for your kind words. We are glad to hear you had an enjoyable experience with Prestige Jaguar Land Rover. Kindest Regards, Prestige Jaguar Land Rover

Excellent service

This was our first purchase at Land Rover and it was an excellent experience. Our sales consultant was Trevor Brennan and from our first call to the dealership inquiring about the Range Rover he was very thorough and helpful through out the whole process. We felt very comfortable working with him on our trade in and new purchase. He was able to answer all of our questions and helped guide us through the process without us feeling pursuided in anyway. He followed up with us after our purchase and we couldn't be happier with our new vechicle. We would recomend him and this dealership to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Hello CassJohn! Thank you for your kind words. We are glad to hear you had an enjoyable experience with Prestige Jaguar Land Rover. Trevor is a wonderful Sales Consultant we will be sure to relay this message onto him. Congratulations on your new Land Rover. Kindest Regards, Prestige Jaguar Land Rover

The BEST service I have ever had

I recently visited Prestige to consider a new purchase. I had a wonderful experience starting from how I was greeted at the entrance up to and including the day I picked up my new F7. In a climate where so many companies preach customer service, very few can actually produce it. I would like to congratulate you and your team at Prestige on providing excellent customer service, knowledge of your product and attention to detail. All of which resulted in my purchase of a new luxury vehicle. When someone is considering a substantial expenditure they have an expectation of being treated in a special way. I thank you for making me feel special and valued as a customer. The General Sales Manager Bill Gonyea makes it almost impossible to imagine purchasing a car from anywhere else. Ask for him you won't be disappointed!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Hello allisonr! Thank you for your kind words. We are glad to hear you had an enjoyable experience with Prestige Jaguar Land Rover. Congratulations on your new luxury vehicle. Kindest Regards, Prestige Jaguar Land Rover

Clean facility

No issues looking for cars... Finance person was new and inexperienced but nice.. Place had a good collection of cars

Rating breakdown (out of 5):
  • Customer service 3.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Dear George, Thank you for purchasing with us. I am glad you had a great experience. Thank you for sharing. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

great service,

very helpful and knowledgeable excellent customer sevice

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi Dennis, I am pleased you had a great experience in our service department and posted about it. It is very appreciated. Thank you for your business and sharing your experience with others. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com

great service

I purchased a 2012 Range Rover sport. Soon I entered to the gate I saw the car and I said to my husband this is it . We negociated and got my dream car. I do enjoy it.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hi Rose, Thank you for posting your experience with us. Your business is appreciated. Enjoy your Range Rover. Larry Sayette Business Development Manager Prestige Jaguar Land Rover 201-987-8942 lsayette@driveprestige.com