Land Rover Paramus

Prestige Jaguar Land Rover’s Service Department continues to exceed my expectations. Service Advisor Phillip B. along with his associates from all departments do an outstanding job. The service staff at Prestige provides the customer a clear understanding of any vehicle issues and are able to deliver a timely resolution. It is this excellent service that customers go back to a dealer for their next car purchase. Mr. Joseph Lachina Service Manager can be extremely proud of his team. The state-of-art facility and the value-added loaner program are impressive!

The work done on my vehicle was great. It was done on time and within my budget. Troy was a phenomenal service coordinator, as the job was right on schedule. I wish that all services would raise their standards to match Prestige!

When I first discussed the issue with one of your service representatives, he explained that the hydraulic hose rarely fails in such a short time, and the likely cause of the leak could be the connection to the convertible latch. This would seem plausible given the entire hose was replaced, and since then the top was only operated 2 to 3 times. He continued to explain if it turned out to be the hose than Jaguar corporate would be contacted to see if they would cover the repair. Yet, when another Advisor said it was the hose, that they could not contact Jaguar Corporate, I had to do it. This was fundamentally different than what I was told day before. The work was previously performed by Began Jaguar and apparently was extremely poor. The repair cost over $2000 and although performed approximately 4 years ago the car has not been driven over 200 miles, before the hose that was replaced has failed again necessitating the same costly repair. Which your company has refused to perform unless I again pay the full cost of the repair. I have no problem paying a premium for repair service which is why despite the cars age I always opt for dealer service. Yet my expectation is that a manufacture’s repair will not immediately fail, and require that I pay for the repair again.

I recently serviced my 2011 LR2 with Prestige Land Rover. I then traded-in my 2011 LR2 to get a new Mini Paceman from Prestige Mini as I have a new job and now commute 100 miles per day. This is my 4th vehicle (used & new) that I have purchased with the Presitge family of dealerships. Presitge is great during the purchase process and the after-sales serivce teams are excellent. Even when you have a problem you are confident it will be resovled in a timely manner and to my satisfaction.

Service guys are always great, the new building makes the experience even better ! I dropped in on a Sat morning without an appointment and they were able to get my smart key fixed quickly !

great service the manager was very polite and understanding ,I ask for one more day and they comply to request ,I will buy a land rove again as a matter of fact I have 2 HSE.

Service experience is consistently great, my advisor Chris Glemboski truly undersatnds and believes in customer service. He is a pleasure to work with on every visit.

Best experience ever with a car dealership! Most stocked inventory of any in tristate area. Also got the best number on my trade in. Overall great experience!

After driving Audi for many years I made the swtich to Land Rover in 2012 ...and now I'm hooked! Prestige Jaguar Land Rover service is second to none. I have worked with Phil most often and have always found him to be polite, well informed, patient, helpful, and very honest. I have never had an issue with getting a loaner car and I have always found the service to be timely and thorough. I never thought bringing my car for service could be a pleasant experience, until we switched to Prestige. Thank you!

Anthony helped me with my first service appointment and he is fantastic. Everything would rate a 10 and I would recommend people stop in to Prestige Land Rover -Jaguar if looking for a new car (or a vintage Jag) or if they need service. Dropped off my XF, got in a free-loaner Range Rover, got a call the next day my car was ready! My only wish (and I know it's a wish) was to be driving the new F-type convertible as the loaner! After seeing it, it's next on my list. Thanks for the great service, Ann C.