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Land Rover Paramus

(369 reviews)

Reviews

(369 reviews)

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Anthony helped me with my first service appointment and...

Anthony helped me with my first service appointment and he is fantastic. Everything would rate a 10 and I would recommend people stop in to Prestige Land Rover -Jaguar if looking for a new car (or a vintage Jag) or if they need service. Dropped off my XF, got in a free-loaner Range Rover, got a call the next day my car was ready! My only wish (and I know it's a wish) was to be driving the new F-type convertible as the loaner! After seeing it, it's next on my list. Thanks for the great service, Ann C.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

When we arrived to the dealer we were trying to get a...

When we arrived to the dealer we were trying to get a deal for two cars. Since the beginning we gave the salesman all the details and the information to work with. The first day he took the info and ask us for one more day to work with it. The second day he gave us a deal, signed the contract, gave us the keys of the car and showed us the features and everything from the car. When we were about to deal he made us wait because there was a problem. We had to go back a third time to be told that he was changing the deal. He tried to then push us to another car. Then he told usvto go back a fourth time (that time was going to be for real). He also told us that if we wanted we could go to another dealer. Believe me, thats what we did. We have got a better deal, excellent service and got a beautiful car in less than 24 hrs. If its that horrible to BUY a car I cant imagine how horrible the service must be.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Carmen, I am sorry that your sales experience with us was less than excellent. I know you purchased a vehicle already, but if you would like to discuss your sales experience with us further I would like to hear from you. I can be reached at the phone number below or you can email me. I look forward to hearing from you. Thank you for your time. Larry Sayette Business Development Manager Prestige Jaguar Land Rover Lsayette@driveprestige.com 201-987-8942

Prestige is the absolute best place to service your...

Prestige is the absolute best place to service your vehicle. I have been dealing with Phil since he was at Bergen jaguar going back to 2002. He is a professional, courteous all around fantastic guy. He is always upfront with me, not pushy and listens to my concerns and is genuinely interested in my car! He obviously has a passion for Jaguar cars and seems to know everything about them, he always has an answer for me and always keeps my wife and I happy. I would never think of buying another brand from another dealer other than Prestige for the sole reason that Phil is there.!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.

Brought my jaguar in for an oil and filter change. I was...

Brought my jaguar in for an oil and filter change. I was advised that this would take approx. 20-30 minutes. I waited for over 2 hours and when I would ask what was going on, I was told that my car would be out "soon". Apparently "soon" means different things to different people because I waited a total of 3.5 hours for an oil change. They even told me to come to the front outside and they would bring it to me. That accounted for the last 30 minutes of my wait...left standing for 30 minutes with no car coming out. I finally left the waiting area, walked in the cold out to the back of the building searching for me car and saw that it was about 7th in line to be washed by the crew at the onsite car wash. It had a sign on it stating "Customer Waiting". It was the only car that had such a sign on it, but yet it was in the back of the line. Was this a joke? I would have laughed had I not wasted 3.5 hours of my life at this stupid, unhelpful, ripoff service facility. I could have gone to Zap Lube for 15 minutes and 1/4 the price!!!!! STAY AWAY...STAY FAR FAR FAR AWAY

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

I am sorry your service experience was less than excellent. Jaguar manufactures an incredible machine which takes decidedly more time than 30 minutes for maintenance. Having maintenance service done by us also includes checking the battery, running diagnostic tests to ensure all systems are at peak efficiency, rotating tires and setting tire pressure, and topping off all fluids. This service can take sometimes take upward of a couple of hours. 20 – 30 minutes would not be enough time to perform all those services. I would like to discuss your service experience further with you and see if I can resolve your concerns. Please feel free to respond by email or you can reach me directly at 201-987-8942. Thank you Larry Sayette Business Development Manager Prestige Jaguar Land Rover Lsayette@driveprestige.com 201-987-8942

We have leased Jaguar’s in the past and gave up on them...

We have leased Jaguar’s in the past and gave up on them in 2011 because they lacked AWD. Now that they introduced AWD we are reconsidering the Jaguar XF which brought us to Mr. Gursh Singh- a Sales Consultant at Prestige Jaguar and Land Rover. Whether you enter the dealership in denim jeans or a three-piece suit Gursh will treat you as a valued customer. He was extremely knowledgeable of product and had terrific people skills. No high pressure sales pitch. Gursh was accommodating to our needs and financial boundaries. If in the market for a Jaguar I highly recommend Prestige and ask for Gursh Singh. You will be impressed with his warm professional style an eagerness to make you a very highly valued customer at Prestige. Thank you Gursh. Jerry, Dave, and Anne.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

prompt responders

Prompt responders, overpriced in the used department. No opinion on the cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Dear Customer, My name is Matt, and I am the Pre-Owned Sales Manager at Prestige Jaguar Land Rover. We strive to provide a world-class customer experience and competitive pre-owned prices. I?m disappointed to hear that we could not earn your business. Please call me at (201) 987-8900, so we can discuss in further detail. We will be happy to show you what sets us apart from the competition. Sincerely, Matt Campana

Happy1

I have a range rover. I have been servicing/ordering parts for years. I have been very pleased with the handling of my vehicle! I have referred many of my friends and family. Never had any issues. Very happy customer! Great job!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Happy1, We thank you for your response. We stride for customer satisfaction and are always pleased when a customer lets us know how we are doing. Hope you are enjoying your vehicle. If you need any assistance with setting up an appointment, Please do not hesitate to call us. Thanks you again. Joe Lachina (service manager)

Bad episode of the Jersy shore

Ordered part in person, they "forgot about it", had to call and track it down, when they finally sent part it was the wrong part. Then they wanted me to pay for return. Had to call corporate Land Rover North America to sort it, which corporate Land Rover North America did well and fast. Corporate Land Rover North America big plus Land Rover Paramus NJ poor, very poor

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dear 12345, This is Joe, Parts Manager at Prestige Jaguar Land Rover. I am dismayed that you experienced anything less than professional, expert and courteous service when you ordered your part from us. I would definitely welcome a call from you so that we may discuss the situation in depth. We want to make sure that when our customers come in for parts or service, they leave as pleased. Thank you so much for your business. Sincerely, Joe Divita Parts Manager Prestige Jaguar Land Rover Paramus 201-987-8915

Purchase

My sales rep was Jas. She was very helpful, informative and patient with me through my decision process. I will definitely return to this delaership for more business. -K

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you for your responce we look forward to having you as a Land Rover customer. Hope you are enjoying your vehicle. matt campana (sales manager)