Reviews
Excellent service
Excellent service. Extremely friendly. Very kind staff. OUTSTANDING Service Rep. Stacy M. Thorough, quick, complete response. Knowlegable and exacting. Vehicle returned spotless. Thank you Stacy M.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the excellent review, Ron. We love to learn our team was so thorough and left your car spotless. We are happy to assist with any of your future needs at Land Rover Paramus.
Excellent service
I loved the service I received from this dealership. My service rep was Sumit Patel, very professional and went beyond his way to help me.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Land Rover Paramus is happy to know that our Service Team was super professional and went above and beyond during your visit, Meena. We appreciate your business, until next time.
Great customer service
Very professional polite and always helpful. I have recommended people and will continue to do so. I left something in the car, i honestly thought they would still it. When I got there everything is intact that’s a Big plus for me. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Frank, Thank you for taking time out of your day to let our team here at Land Rover Paramus know that we earned your recommendations by providing a professional and helpful experience.
Outstanding dealership.
Outstanding dealership. Fair pricing, no pressure from finance to purchase "extras" and learner cars for service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Land Rover Paramus is pleased to see that our Sales Team offered you excellent 5-star care during your visit. We love knowing that we can provide fair prices and outstanding experiences. We hope we have the pleasure of doing business with you again.
Profesional and Honest Sales & Finance
Matthew Moscal was very professional. He had patience, very respectful, never pushed me to buy. Provided me with options, he was very kind. In finance, John Park was very professional as well. I trusted him at the time of signing all the documents. He explained in detail what I was signing and for what reason.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Franquelina, Your satisfaction means everything to us, so we are happy to learn about your patient and respectful buying experience. Enjoy your purchase and thank you for choosing Land Rover Paramus.
the entire dealership is worthless no one answers phone
the entire dealership is worthless no one answers phone or calls back!!!!!!!!I have had problems from day one service is horrible customer service same I would not recommend to anyone!!!!!!!! very disappointed
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Hello, We take our customer feedback very seriously and would like the opportunity to learn more about your service experience. Can you please send your preferred contact method to me? Thank you, Yasmene Alawi Customer Service Manager Land Rover Paramus YAlawi@penskeautomotive.com
zarour_david@yahoo.com you know who i ami called twice yhis week no response no one answers you havent called me back on warranty refund and whats you plan on doing to resolve my matter
Awful from top to bottom, especially Servet Acar… do not
Awful from top to bottom, especially Servet Acar… do not use him, he is an unethical person. The entire dealership is awful and they think they have a free pass from land rover because they sell a lot of vehicles. Go to a different dealership and save yourself a huge headache!
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Hello, I appreciate you taking the time to share your feedback regarding your recent visit here at Land Rover Paramus and would like the opportunity to discuss your experience with the Sales Team. Can you please send your contact information to me? I look forward to hearing from you. Yasmene Alawi Customer Service Manager Land Rover Paramus YAlawi@penskeautomotive.com
Loyalty matters
This was my first return visit since my service representative of over 35 years retired so I was a bit apprehensive of the quality of service I would be receiving. I made my appointment with Sumit however Stanley was the one that received me when I arrived. While there was a slight miscommunication with the service, which was not in his control, the vehicle was not finished at the agreed time. Stanley, understanding my irritation, went above and beyond to resolve it. Two takeaways: No service department is perfect, but if mistakes happen, Range Rover Paramus will find opportunities to make it up to the client to keep their loyalty. After 35 years with this dealership, they have mine.
- Customer service 4.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Mark, Thank you for sharing your review. If you would like to discuss your feedback regarding your recent service experience, please feel free to reach out to me. I look forward to connecting with you. Best regards, Yasmene Alawi Customer Service Manager Land Rover Paramus YAlawi@penskeautomotive.com
Great quality customer service. Top professionals.
Always a great and experience. Top quality cars and service. Very professional. I’ve purchased 3 cars from them and have been very happy with everything.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, we are thrilled to hear this is your third vehicle purchase from Land Rover Paramus and you are always provided with a great experience when visiting our location. We really appreciate your five-star review and are always here for all of your future automotive needs.
Amazing Service
Fantastic personal service, they don’t make you feel like you are just a number. They take the time to listen to your issues, and make sure to resolve them.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your positive review, Isaac! We are proud to read what a great experience you had! Thank you for taking the time to let us know, and please don't hesitate to reach out to Land Rover Paramus for any future auto-related needs.