Land Rover Paramus

I had a Service visit on Tuesday morning 11/1 and was a great experience. The Service Manager checked in to provide updates and I was in and out within a short time.

The Service mgr Stacy Margiotta. lies to you. The Foreman Jorge Field works in cahoots with the front desk and generates work for the mechanics in the back by creating false service recommendations for the service manager in the front to upsell you! It's the service manager's job to bring in the big service revenue. It's a setup from the start once your guarantee is up. That's their business model. These people take gross advantage of their white-collar professionals without any working knowledge of automobiles and will tell you anything to make a repair. Each time they make a recommendation, I brought it to a friend of mine who is an auto engineer for a second opinion and so far, every time it was a setup. Here are a few examples... 1) Just had a new radiator installed after a deer hit me. I brought in the vehicle for an oil change. They said my aux radiator was leaking and I needed a new one. I brought it back to the auto body shop who took it all apart again and said it was a dried drip of anti-freeze fluid on the reservoir cover. Nothing leaked on my driveway ever. $1322 2) They indicated that my differential fluid was leaking. $1530 I went under the lift with the head of the service because I couldn't believe this. There was fresh clean clear oil apparently just sprayed over the area and they said, "see." How do I know? I asked for a paper towel, wiped it up, and noted, that it was supposed to be thick, dark yellow to black. ( I was born at night, but not last night!) 3) A while ago, I heard clicking when I turned the wheel from a stop position and began accelerating turning into an intersection. Brought it in and they told me I needed new lower control arms. Later, I found out, that this happens when the dial selector for the terrain setting is not depressed. Once depressed, no clicking..$1800 The list goes on. The state attorney general should look into this.. .

Such a smooth and easy process. The staff is extremely kind and made trading in my vehicle a piece of cake. I am so grateful for all of the staff members that facilitated the process. Reggie, Jeff, Freddy & Marco. Thank you for your attention to detail. You have went above and beyond to make sure that I was satisfied. I look forward to purchasing all of my future cars at Land Rover Paramus. I have already referred all of my friends and family to purchase their next vehicle at your location!

Everyone was courteous, knowledgeable, and eager to solve my issues. They were flexible and friendly. My car is now in tip-top shape. Steve and his team are the best!

Excellent service. Stacy is the best and Axel is great. Would completely recommend them. Sales process with Dody also excellent. Wish they could get more cars in for sale.

Bought car from Rudy no nonsense sales no pressure. He accommodated his schede and met all of my needs.. Will highly recommend this dealership and sales rep.

Excellent service. Quick turn around time for repairs, and my vehicle was spotless. Service advisor, Sumit, was professional, pleasant and helpful as always. Thank you!

Steve has amazing customer service! Thankful for him! He made the process easy and got my car done quickly so I could make it to my appointment on time

My experience was very pleasant and Joyful. I was very happy with the services. It very stress free from the beginning to the end. All employees was extremely pleasant. I will definitely come back again in the near future.

Excellent service. Extremely friendly. Very understanding . Thank you so much Freddy!!! The whole staff is great I appreciate them so much even the processing time was quick wasn’t there long